Mandarin Oriental, Sanya

The hotel was very nice, ambience and architecture was very south asian. The hotel has a nice beach and the staff in overall are very friendly and helpful. Guest relations Shiyu took good care of us and helped us a lot. The kids had place to play and they offer different kind of animations program. The food and drinks were fresh and delicious. We came to China for the first time and it was a good experience, next time we will come again. Definitely recommend this hotel for family with kids and also for honeymoon.

I had an exceptional stay at the Mandarin Oriental Sanya. It was such a paradise and everyday it leaves me in awe waking up to such a magestice view of the sea. ||The stay were extremely nice. Although I do not speak Mandarin, they really do try their best ti assist you and would use an translator app to better help you in anything you need.||But to name a few that stood out was Kate from the Reception who assisted in my check in— and eventually my check out too. She was very kind and professional. There was also Leo from Pavillion whose smile was warm enough. Nicki from Sunset Bar who was very attentive to details. He recommended me drinks to try while listening the the duo performing at the bar. When he noticed I was careying a book at night, he thoughtfully lent a mini reading lamp which was very touching. And lasty, Shuyi who shared was farely new but worked as if she has been there for a ling time. A very kind hearted and hospitable staff who reached out to be and had a small talk while I was waiting for my ride back to airport.||The housekeeping team was on another level with their attention to details and kept my room tidy althroughout my stay. And the buggy team was ever hardworking 24-7 bringing and to and from the destinations we want to go within the resort always with smiles.||The buffet dinner by the sea was amazing and inpeccable. Plenty of food choices and I couldn’t be any happier trying it.||Swimming pool was very big! I really enjoyed it so much.||I will definitely recommend MO sanya. It’s a place you won’t regret staying at. Can’t wait to return in the future!

Stunning views, beautiful and well maintained territory, friendly staff, delicious food, choice of western food. Rooms were lovely and unusually designed , with easy access from the ground. Room service was excellent. Will be definitely back.

I stayed at the Mandarin Oriental Sanya from May 18 to 20, 2025, staying in Room 2206 on the first night and Room 8207 on the second. Upon arrival around 5:00 PM, we did not receive the signature seashell necklace that Mandarin Oriental is known for. During check-in, the front desk staff also did not proactively provide basic information such as breakfast hours, dining options, or facility details. Upon entering the room, we noticed that one side of the balcony curtain was missing its wooden draw handle. Turn-down service did not replenish mosquito repellent and failed to turn down the bed corners—details expected in a luxury hotel were noticeably lacking.||||That evening, I called guest services to inquire about a bathtub liner, but the staff member who answered (ID 7175) responded rudely and sharply said, “We don’t have bathtub liners!”—an unpleasant and unprofessional response. Later, we also found that one of the beds had a tilted and unstable leg, posing a collapse risk. The balcony glass had not been cleaned, and due to the temperature difference, condensation revealed visible handprints, which was quite disturbing at night. Additionally, the air conditioning system malfunctioned, and after engineers diagnosed a broken control panel, they had to return to replace it. The issue wasn’t resolved until 12:15 AM, which seriously disrupted our rest.||||The next morning at breakfast, there were flies hovering near the yogurt station, and the yogurt containers were left uncovered, raising serious food safety concerns. After raising these issues to the front office, we were upgraded to Room 8207 and offered a gesture of goodwill—a hat, a fan, and a bottle of sparkling wine—which we appreciated. However, while we were still in Room 2206 that morning, a staff member unexpectedly entered the balcony to water the plants without prior notice, only identifying themselves after we voiced concern. Later that evening, after dining at Yi Yang Chinese Restaurant, we noticed that many framed artworks around the hotel showed visible mold, posing potential health risks.||||Upon reviewing my bill on May 21, I discovered an overcharge of RMB ¥87 for a meal at "Me Mian Lunch" on May 20. Although the front office manager, Jacky, explained it was a pricing error and offered a complimentary dinner voucher, I declined as I currently have no plans to return to Sanya. Nonetheless, it indicates that billing accuracy needs further attention.||||After ongoing communication with the hotel, Director of Housekeeping Joey reached out to me personally and sincerely offered one night's room charge waiver as compensation. I appreciate and accept this resolution.||||While this stay involved a number of issues that fell short of the Mandarin Oriental brand promise, I did recognize the genuine efforts by some members of the management team to respond to guest concerns. I sincerely hope the hotel will continue to strengthen its attention to service details and operational standards to fully uphold the level of excellence the Mandarin Oriental name represents.

Service is excellent.hotel is very nice and beautiful. The beach was great, i would recommend it. A special thanks to Shiyu for her help and service for us!! The food and drinks were delicious and the hotel staff in general was very welcoming.

Celebrating 15 years, but the structure is decadent, not maintained and the staff careles, I immagine management is worst. |Upon arrival there was (around 17.00) no welcome drink (finished). We had 3 rooms with lounge pools, mine didn’t have the possibility to be locked. My other family room had furniture that was tarnished. A number of lights where not working. I called the reception as we where staying 5 days and they managed to fix the door and a few light (others to solve the problem where simply removed). The landscaping and position of hotel is perfect but again the maintenance and cleaning procedures are unacceptable. I have many pictures to prove it. One pool is no longer for swimming. The whirlpool in the mail pool doesn’t work. The area by the sea sports (and only sea swimming area) is a dump area with trash, plastic broken boats etc. |Tiles from the walls are detached and abandoned. The internal view from my room is on fantastic metallic piping’s. |Hardly anyone speaks English, and nobody seems to care. I stopped complaint after the first day (they offered to me a 2000 RMB compensation) because it was useless. |The room sometimes are decently serviced: one day turn down service the others no. The bathrobe after the second day disappeared (they forgot to restock them). |“I am a fan” but this hotel is a rip off.

For the second leg of my Hainan birthday trip, I stayed at the Mandarin Oriental Sanya. I booked a Guestroom with Courtyard-View, hoping for a luxurious and relaxing experience.The location is stunning—surrounded by lush greenery and overlooking the South China Sea. It’s a bit secluded, which adds to the tranquility, but the hotel offers shuttle services to nearby attractions.From the moment I arrived, the service was impeccable. The staff greeted me with a warm welcome. The check-in process was seamless, and the staff were exceptionally friendly. We had to wait by the cafe as our room wasn't ready despite requesting for an early check in. in advance. However, they surprised me with a birthday setup in the room, complete with decorations and a cake! The room itself was stunning—spacious, beautifully designed, and stocked with high-quality toiletries, including full-sized lotion, bath salts and a Dyson hairdryer. The complimentary mini-bar with fruits and drinks was a lovely touch, and I appreciated the free photoshoot service around the resort.The in-house food was excellent, especially the breakfast spread, which featured lobster wonton and an assortment of pastries. The resort also offered a shuttle service to the city center, which was convenient.However, there were a few downsides. The air conditioner was weak, so we ended up sleeping with the terrace open. The pools weren’t as clean as I expected—there were leaves and insects floating on the cool pool and sand in the heated pool. The checkout process was painfully slow, causing us to miss our train back to Haikou. Additionally, the lobby toilet were shockingly dirty, which was disappointing for a hotel of this caliber.Overall, for the price, I expected better maintenance and management. But I would say that it's on par with most resort around the world.

This was a rather disappointing experience, with a notable decline in service quality compared to several years ago. Previously, guests would receive a welcome necklace upon arrival, but this gesture has been discontinued, and turndown amenities are no longer provided. Regrettably, I am unable to share photos as evidence, as both daytime and evening hours were disrupted by wedding activities: public areas were cluttered with debris during the day, and loudspeaker noise from a wedding event next door persisted from 7 PM until after 9 PM. However, the duty manager demonstrated excellent professionalism by graciously upgrading our room, and the concierge staff during check-in/check-out were exceptionally warm and attentive, leaving a lasting positive impression