Cam M.
Yelp
I'm hoping to be able to go back and then leave a better review, but right now I'm just baffled! What has happened to this place? In the past, the seating area was bright and clean, today it was disgusting. Plates, straw wrappers, and crumbs littered a few of the tables and the floor was so dirty.
Where once you would put in your online order and then, at the allotted time you could find it ready to go, the last few times it's not been ready, and today it wasn't even started.
So about today: I placed an online order for two sandwiches at 2:35pm (not the height of lunch time rush). I was given a 2:49 pm pick up time - fair enough. At 2:55 pm I asked if my order was ready and was met with "What's your name??" I told them my name and they yelled back "what? Andrea?!" No. I repeated my name and they said, "oh, yeah, we're making it now." Now?
So in the waiting time I was able to see that the seating area was dirty, and there were plenty of people standing around the counter to do something about it but weren't inclined to.
My daughter and I were seeing to our drinks when my order was ready. Instead of handing it to me or calling my name, they just left the bag by the register furthest from where I was. So another few minutes passed before I realized it was there. Instead of stapling the bag closed with my receipt as they have done in the past, the bag was standing open with gobs of cream cheese stuck to it. What!?
I finally got home and had my sandwich- the turkey and bacon - it had been slapped together with 4x the amount of onion any sandwich needs and was oozing mayo out all the sides.
I'm really disappointed. I've been coming to this place since my kids were little. The employees were familiar and kind and the food was tasty, fresh and on time. A lot seems to have changed and, sadly, not for the better. It was really a one-star experience today, but the extra star is for the past good visits and hopes for better ones in the future.