U5116TMchrisp
Google
I’ve stayed at this hotel several times in the past and always recommended it to clients and colleagues, which makes my recent experience all the more disappointing.||During my stay from 20th to 23rd April, I had booked two rooms — one for myself and one for a colleague, Mr. Jackson. We both settled our respective bills on the morning of the 23rd before departure. However, I later discovered that my card had been charged nearly double — a total of £1,638.89, plus two separate currency conversion fees.||To make matters worse, it appears that one of the charges was for a Mr. Stone’s stay, despite the fact that he had booked his room independently through Booking.com using his own credit card. I contacted the hotel on 27th April to request an urgent investigation and refund. As of today, I have received no refund.||I am extremely disappointed by the lack of communication and accountability. Mistakes can happen, but being ignored for weeks after raising a serious billing issue is unacceptable — especially from a hotel I have been loyal to for years.||To any future guests: double-check your charges, especially if travelling with others. I will also be contacting Booking.com to raise my concerns.||I hope this review encourages the hotel to finally address the issue and prevents others from having a similar experience.