Vibha B.
Yelp
DOWNFALL in SERVICE
Went in for Birthday dinner Midweek. I used to love this place, but this time I had bad experience.
Ambiance- No change in the ambiance.
Greeting-We went in and thee Manager (I believe) had no response, no smile, no greeting, and just asked,"four?" and we said'"yes"
he made us sit on the a table, but when I asked we want to sit at the couch boot, He said that you are four and only 5+ parties can sit. told him that there are people sitting on the left corner and they are 4, he mentioned that they had reservation. No worries we sat down.
10 minutes after seating, they came an Asian family of 4, well greeted and they were made to sit on the couch. discremination and bad attitude towards selected guests of the community.
Service - Our server was new and so had to call the sernior person, instead of making him shadow, the other server just asked him to leave.
we ordered.
Food - MASALA PAPAD, which had 3 pieces stacked on one other, only the top papad had cilantro and other two did not. VEG PANEER KABOB- good, but very dry and bland. last time we were here 2months ago, they served us in a fancy platter, but today they gave us in a plate. when asked, why so, the server told us truth, that those fancy platters are saved for the guests who sit at the booth. which I found very strange. PANEER TIKKA - we ordered this first time, DO NOT TRY THIS. poor presentation. when I picked up the picture online and asked what is this manager was very rude and said,"mam look at that picture carefully, this is chicken tikka." the way he said, I just kept quiet but he should learn how to talk to guests or should be fired. But the chicken tikka presentation is much better than paneer tikka and definetely I can make better at home. It was not even properly marinated. LAHORI PANEER- tastes good, small quantitiy. Magnolian paneer is much better.
another thing we noticed, the serving size was much smaller than last time i was here.
Checkout- no propblem, but when we got our bill from our server, he heard a loud scream from one of the guest there, 'THIS IS NOT OUR BILL". we turned around and manager was there,saying, "Oh, let me print your bill."
definetely manager is not doing a good job there.
also, while we were leaving, there was a group of 4 men who walked in and they were seated on the booth as well. I am curious now, all the groups seating on the booth were party of 4, why were we denied when we specifically asked for it?
As much as I always want to come back, this time experience does not make me want to come back.