Shourjya D.
Google
The food here is truly a hidden gem - but the pickup experience was a frustrating disaster.
Finding the restaurant wasn't easy either. It was hidden somewhere in a dark alley. Hard to find unless you ask the people around.
🛑 The Bad: Service & Pickup - First Impression:
I placed my order via WhatsApp on Friday for a Saturday pickup. I was confirmed for "anytime after 6 PM." On Saturday, I texted at 6:15 PM saying I'd arrive around 7:30 PM and was confirmed again.(Technically the food was supposed to be ready for pickup by 6.15pm 🤷🏽♂️)
The Wait: When I arrived at 7:30 PM, I was told the food would take one more hour. No reason was given initially, and I was not notified about the delay beforehand, despite two confirmations.(The least that could have been done). I was asked to wait in the rooftop seating area.
After waiting 15 minutes, I went inside due to mosquito bites on the rooftop asking for a better waiting area. I saw Manzilat herself inside. She told me that they are late as there was a kitchen incident and She immediately had me moved to the air conditioned indoor restaurant. I spoke to other frustrated diners there who were also waiting, like me, an hour or more.
After a 1+ hour wait, I finally got my food nicely packed. I was genuinely disappointed that no compensation or discount was offered for such a significant delay(technically 2+ hours if i would have arrived at 6 pm as per initial whatsapp conv).
This l tells me that there is little respect for the customer's time, especially when they are waiting for you in the restaurant. ( Now I see similar reviews about delays by other customers here.)
💯 The Good: The Food (A Must-Try!)
The kitchen incident aside, the food is undeniably Amazing. Each dish was clearly made with love, very light yet incredibly rich with authentic flavor. This is what you come here for.
As i was waiting, i had ordered a chilled Khus ka Sherbat. I wasn't served in the fancy glass but in a regular one 😑. It tasted great and refreshing. I didn't go for the option of a scoop of ice cream.
🍲 What We Ordered for pickup & Loved:
Mutton Galawati Kabab(1) , Mutton Chatpata Handi Kabab(1): both of these were Soft, juicy, and perfectly seasoned. But if you look at the quantity you will probably keep wanting for more.
Kalkatta Shahi Mutton Biryani: Exactly the satisfying, authentic biryani I'd been craving. The overall quantity was fine for 3 people. Lots of rice and 2 pcs of mutton and 1 potato. May be the size or the quantity of the meat can be improved.
Chicken Shahi Rezala: Bursting with flavor; the chicken was incredibly tender.
Shahi Badam Firni: A fantastic finish - sweet, but not overtly so.
Verdict: I highly recommend the food, but be prepared for potential long waits and significant service issues with pickup. Plan accordingly! The above food is probably good for 2 or 2.5 hungry people.
I would suggest to Manzilat that the staff needs to be trained well on presentation and service.
I will probably come back here in future and recommend this place to my friends but with the aforementioned caveat in Capital Letters !!