Kat F.
Yelp
Long post alert.
I have reviewed this restaurant years ago when they were back in Blue Island. Now in Flossmoor, went here last night after a long day of shopping because it's in my neighborhood. It was warm, cozy, and smelled amazing. The hostess, Maya, was amazing! I met her for all of one minute and she had the right spirit, inviting and polite!
Now on to the food/service. We ordered the following entrees: fried chicken, catfish, and the ribeye dinner. Overall the food was very good. The problem was our server. I am a little old school and I prefer a server who looks "restaurant clean" all around. When I met him I felt a little uneasy because he was heavily bearded and all I could think about was that hair falling into my food. But I attempted to be flexible and not address that issue and ask for a different server.
Our server gave off this energy that he tolerated us, but didn't care to service us. I couldn't figure out what I wanted to drink so I told him to pick. He delivered the drink and it was good. He didn't check to make sure I liked the drink and in fact, he checked on us when the food was delivered, not after we had a chance to taste the food. I didn't eat all of my steak entre because I wanted to ensure I saved space for dessert so I sat my plate to the side. He didn't read table cues, he never returned to the table. I watched him service his other tables but it felt like he was intentionally ignoring our table. We were getting the vibes that he thought we weren't going to tip. It was so bad, I just asked the manager for to go boxes and the dessert menu. After boxing up our food and patiently waiting for our server to return...my husband got upset. He stated," do you need this dessert?" He was agitated because literally the server never checked in. He had to realize he didn't deliver those boxes, just at what point would he acknowledge our table?!? I then called for the manager and explained our dilemma. The manager offered us a free dessert but we declined. It's not about having free food. We care about the service. The food and the service is a packaged deal. If you have one and not the other, you still end up dissatisfied. I let the manager know that we have class and understand the tipped wages. The service that we received today from our waiter was despicable and not tip worthy. The manager was table-side nice, but I got the feeling that she wasn't going to do or say anything about it to the employee. I then let her know that we are going to tip, but just not him. I asked for her to send the hostess Maya back to the table and had to let her know that we appreciated her service. After showing her the bill, we tipped her more than what the suggested 22% or 25% that was recommended on the bill.
I'll give this restaurant another chance, but not too soon.