Nicole J.
Yelp
Hello All,
I am one who loves to leave reviews for others, because being kind does not cost a thing!!! And today I visited Marcus books, for the very first time, I know a lot of people talk about this black owned book store in the heart of Oakland. So today, I decided to go. As when I first walked in, there was a customer the two women were helping. I politely asked if I can bring my dog inside. A small Yorkie in which I carried. One of woman totally ignored me, the other woman very sweet said, " sure if you hold him".. that was no problem and I was thankful for this. However; they were helping an African American man who possibly had some challenges in his mental cognitive skills/abilities... and after he headed out, there were whispers about him... I immediately didn't like this, but I did not even put my head up, I continued to scroll and look for a nice book. A little afterwards, the nice kind woman who said I can hold my dog if I bring him in, had approached me and asked if I was looking for something in particular- I stated yes, and autobiography. She immediately started helping me look for a great one, I never got her name but she even asked the other lady , her mother in which.. for some suggestions... NOW THIS WOMAN; was very cold, rude, not helpful or pleasant at all. And this is who this review is mostly about. PLEASE BE KIND TO YOUR CUSTOMERS. It rubbed me the wrong way, I was so uncomfortable speaking to her. I was still very kind and appreciated on the little answers/suggestions she did give when her daughter the other woman asked her. But she was sooooooo cold and unpleasant!!! I went here to literally support a black owned business and got this unpleasant behavior from a woman who worked here and owned this place for 65 years, and now has passed it to her daughter I believe and still working there also. To the kind woman, THANK YOU FOR BEING KIND. I so apologize but I will NEVER go back here. I bought a great book today, I could have bought on Amazon for 11.50$ but bought it at your store for 18$... could have saved, but wanted to contribute to a black owned business and it bit me in the butt... this is why most of our people don't support our own people, bad business, bad attitude.
I hope this helps others!!!
Then after posting my review. I got harassed and disrespected by this woman. Again, DO NOT GO HERE. YELP, is a. Platform for us to utilize our customer service experience that's why it's here and to find great places to visit, with the help of others experiences... TERRIBLE EXPERIENCE- and to now be badgered with awful disturbing messages is TERRIBLE.
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