Alisa K.
Yelp
Stay away from this place. I am a frequent traveler and this is the worst experience I have ever had. In my two night stay:
1) When I checked in and asked about turndown service, the front desk clerk had no idea what I was talking about and said that they make the rooms each morning.
2) When I entered the very musty room, the clerk joined me and I asked if all the rooms were musty like this, he again had no idea what I was talking about and said all the other rooms looked the same.
3) There was a big sign at the front desk asking me to sign up for Choice Rewards. When I asked, the clerk said that he could not possibly give me points for the night's stay. It became clear that this was because he had no idea how to sign anyone up.
4) The next morning I was rudely awakened by a wakeup call 2 HOURS early. When I asked the desk clerk why, she indicated she had just walked in, which of course is not my concern, and had misread the time on the note for her to wake me.
5) It turns out the clerk from the previous night was unable to put in a wakeup call and a followup call in the automated system, so he left her a note to wake me.
6) Worst of all, I had several plastic bags of mine in front of the TV. I use these to store stuff, wrap my shoes in the luggage, etc. When I returned to the room, they were gone. Anything I had in them was gone too. So, the chocolates in the room from the night before were taken out of my plastic bags, and replaced in the room, instead of being restocked. Same was try of the bath salts I did not use; they were not replenished but were taken out of my plastic bags and replaced in the room. I have never in a hotel had someone rummage through my belongings, even if these were only plastic bags, with minor items in them.
7) Seems the housekeeper was so busy going through my stuff that she did not replenish:
8) New towels,
9) Shower cap,
10) Facial makeup remover,
11) Washcloth.
12) Moreover, she never removed the used washcloth from the day before.
13) I left a message for the proprietor Michael Pure to call me, which did not happen. I did speak to the general manager Katheryn Weimer before the housekeeping events occurred but she did not contact me thereafter when I left another message.
The main pluses of the hotel are that it was quiet and the water pressure in the shower was good. Overall, if I could give a negative rating in terms of stars, I would do so. Stay away!