Aric Hunt
Google
My family and I are season pass holders, and we have visited several times this summer. Unfortunately, we have noticed that the customer service and food/drink quality are going downhill quickly, and “this is the new normal,” is not an excuse!
The umbrella fountain by the Tiki Bar smells like a urinal. This is unacceptable!!
We LOVE renting the little tiki umbrellas and the 20% discount is great!! However, the lounge chairs provided in that area are stretched and you sit/lay on metal bars. We ended up switching out the awful, torturous teal lounge chairs for the tried and true rubber strap chairs!
The employees throughout the park are either on their phones or too busy socializing to offer any assistance. We watched many people struggle throughout the day to keep their rented umbrellas from blowing over. Many employees walked by and no one offered assistance. Employees were more interested in socializing or their phones.
This season, when we have approached the entrance or a counter or walked by an employee in the park, there has been no greeting or real acknowledgment that they are working in the customer service industry, and we are the customers. Visiting has started to feel more like an overpriced community aquatic center with a lot less personality.
My niece tripped and fell scraping her knee. She needed a bandaid, and was directed to first aid twice. There was no-one there. They waited, and no-one ever came to assist. Another time when we visited, employees told my 7 year old niece with bladder issues to pee in the wave pool because the restrooms were broken. Today, Sid’s would not give my niece ice because they “would have to walk all the way up there to get it.” It’s only 4:30. Sid’s is a popular spot. Why don’t they have ice?! Why have they not walked “all the way up there” to get more ice?!?
We were unaware that we could get discounts on certain food items with our season pass. We were wearing our arm bands in clear view and paid full price only to find out later that we could have received 20% off. It would not be an inconvenience for employees to smile and ask, “are you a season pass holder,” and apply the discount. My dad visited with us for the first time today and received his refillable bottle with his season pass. Sid’s refused to give him his first drink free because, “people have been saying it was their first time when it wasn’t.” SERIOUSLY!! Maybe the park should have thought of that! A voucher, a receipt, for your first drink?! Something to keep people from abusing the system. It was obviously his first time because they were out of regular wrist bands and had to issue a temporary one. It was obviously BRAND NEW!
Each time we have purchased a food voucher, the cashier has not known how to use it and has had to call a manager. This has taken much longer than necessary and has happened for two years in a row now. Today the fries were overcooked and portions were very inconsistent across the park. The video replaying all day and hearing the same loud songs over and over again has got to stop!! It’s 8 hours. Songs should not repeat!!
Margaritaville is a well known brand, and I had high hopes when they took over. Unfortunately, they have missed the mark. If this is the quality of service that we should expect moving forward, then at least let families bring in their own food and drinks.