Michael W.
Yelp
I will never recommend that anyone stay at the Margaritaville Lake Tahoe Resort.
Below are the following reasons:
1. Our fridge was broken. Thankfully, engineering came to replace it, but not before our food almost spoiled.
2. The market/cafe is WEAK. I have four kids, all of whom had come down with a recent flu/cold bug at various stages. I went downstairs to the market/cafe to see if there was any medication to avoid going out in the 18-degree weather, but there was not. Also, the market/cafe is very poorly stocked. There are really only a few brands of candy and although we also needed water, you can only get the Margaritaville branded water. The branded water does not even have a bar code so you can't check out at the self-checkout, but must go to the cashier.
2. At the Landshark restaurant, the wait staff was slow and inattentive. Waited about 30-40 minutes for food. The table next to us got served first despite us having a smaller party and coming in ahead of time. I accidentally spilled my drink and I had to hunt down an employee who handed us napkins for us to clean ourselves. Our server never came back until about 20 minutes afterward. Our food was cold. I still left an 18% tip.
3. The fees are out of control. Not only is there the room charge, but also there is a 14% occupancy tax, a California Tourism Fee, a Tourism Business Improvement District Tax, a resort fee, a "resort fee tax," and a valet parking charge. This excludes a tip you give to your valets as well. NONE of these are explained when booking, but only once you get there. Each fee is multiplied by each of the nights we stayed. PLUS THERE IS A $299 HOLD on a credit card. PLUS the front desk said they do not take debit cards, but only credit cards for the hold that are released 5 to 7 business days after checking out. So thank God my wife had one on her after our 8.5-hour trip. The failure to explain these fees in advance is just bad business and potentially an unfair business practice.
4. The elevators are slow and two were broken. There are only four elevators in total. It's 8 floors so an elevator is necessary, but the wait times were ridiculous.
5. Valet is REQUIRED to park at the hotel. This is also not explained in advance. The valet procedures are also outdated. The valet service gives you a physical ticket instead of an electronic one. I mistakenly misplaced my ticket which could have been avoided by a simple app or site that could be scanned. I didn't even get an email about my vehicle.
6. The valet staff in general is not nice. After I mistakenly misplaced my ticket, the valet that I spoke with seemed very bothered by this fact. He asked if I took a photo of the ticket which makes absolutely no sense why I would do that. On my 2nd day, I waited about 10 minutes for someone to get my vehicle but had to leave it in the valet area for someone to eventually come.
7. The hotel was supposedly "upgraded," but it's just not the case. If you get a suite, even a premium suite, there isn't even a sofa bed. It's two "queen" beds that feel like full beds. The space between the wall and the bed is really small so you can't stand in between the bed and the wall.
8. There are no screens on the windows. We were on the fifth floor and one of our kids opened the window and we found out there was just no screen. So, if you don't like bugs, if you have children, or if you want to just stay safe, you can't open the window.
9. The windows also have no locks.
10. As far as in-room entertainment, you can't rent movies. You just get a cable package that you can watch with no live channels as if it is 1997.
11. There are a lot of conferences that the hotel hosts. Unlike a lot of other hotels, the conference rooms aren't in a separate area they hang out in the lobby a lot and when we left, one of them was having live music in the lobby and everybody was taking up the seats.
My experience at this hotel was less than zero and I would never recommend anyone stay there. I attached the bill so you can see exactly what all these fees are. I was completely disappointed by my stay and I have to suggest others find another place to stay while in SLT.