Margaritaville Resort Lake Tahoe

​While the location is unbeatable, the overall value just isn't there. For the price point, you expect seamless service and a peaceful room; instead, we encountered not clean room and loud noises. ​The Cons ​Zero Soundproofing: We were on the 5th floor and could hear everything through the walls. Privacy was non-existent. ​Maintenance & Cleanliness: The bathroom vent was thick with dust and dirt—definitely not a deep-cleaned room. ​Aggressive Staff: A staff member knocked at 9:00 AM on checkout day to ask when we were leaving. To make matters worse, our key cards were deactivated by 10:30 AM, even though checkout isn't until 11:00 AM. ​The "Pricey" Factor: ​Parking: No self-parking; valet-only is a huge added expense for multi-night stays. ​Breakfast: $25 per person for a very underwhelming spread. ​Coffee Shop: The downstairs service was rude and dismissive. ​The Pros ​Perks: The $25 daily food voucher is a nice touch and helps offset the costs. ​Location: Convenient and close to everything. ​Great People: The front door staff and the Landshark employees were friendly and professional (a sharp contrast to the coffee shop).

I’ll start off with the good, great location right next to the Gondola. Now for the actual review. I’m not sure how this place ended up on Amex’s Fine Hotels and Resorts, because this is probably the worst hotel I’ve been to under that brand. The staff were generally not very helpful The rooms are dirty and the shower tiles felt slimy, but the worst part of this whole hotel is the noise. We were in the 5th floor and you can hear kids and music all the time through the doors, the whole places just echos. These rooms are spacious and seem newly remodeled, but don’t be fooled. Feels like a Holiday Inn with a fresh paint job. Pro Tip: Make sure to review your summary spend report closely, we were charged for valet service and we didn’t have a car. Sketchy. Anyway, if you’re looking for a nice place to stay — this is not it. If you’re looking for something budget friendly and kids friendly, then this might be a good choice. The location is unbeatable.

We arrived on Friday at 11 p.m. and left on Sunday at noon. The hotel is nice, and they have two fountains with turtles. We didn’t try the buffet; it looked like a regular buffet, nothing surprising. They give you $25 per day per room to use on food or drinks. We only used it on Saturday for one beer and one drink. Overall, it was a good experience. Someone had previously complained about the pool having too many chemicals. Here I just want to point out that the use of chemicals is “justified,” so to speak, to keep the pool clean. Why? Simply because in our case, we used the jacuzzi, and there is a sign clearly stating the maximum number of people allowed. However, kids were going in, staying there, and leaving without supervision, and without their guardians explaining this restriction to them 😮‍💨. They have a bubble-style dining area that looks cute; unfortunately, everything was booked until the Wednesday after our departure. Check-out: honestly excellent — we were able to store our luggage and car while we went to the park, which is just a few steps away. Upon arrival, they ask for a “safe deposit,” which, due to their “hidden fees” — which I believe are for parking (I say “I believe” because I never received that bill) — you should not expect to get back. My 4-star rating is simply because of the deposit; I never received the invoice detailing what it was applied to.

We spent Christmas Eve and Christmas Day at this hotel. The room we had overlooked one of the mountains and had a great view. The furnishings were modern, comfortable, and clean, the room was spacious and clean, and the bathroom was very clean and large. The hotel has many great spots for taking photos and plenty of places to chat. It also has several restaurants, and there's snow behind the hotel where you can play and sled. I'm giving it 4 stars for two reasons. The first reason is that the coffee maker in the room is too slow and doesn't heat the water properly. I didn't complain about this problem because I think they should replace them with coffee makers that have a water tank. The second reason is that there's a receptionist who has a very strong personality and speaks loudly, so it sounds like she's shouting, and I didn't like that. Overall, I recommend this hotel. It was a unique, special, and very emotional experience. I enjoyed it with my family, and we created memories that we will never forget. Thank you very much, and happy travels!

I stayed for one week at Margaritaville Resort Lake Tahoe. The rooms were comfortable, and the hotel offers a wide range of amenities and on-site restaurants. The staff were polite and helpful throughout my stay. The location is excellent—right next to the gondola, with plenty of restaurants and shops within walking distance. The hotel only offers valet parking and charges a resort fee; however, the fee includes a dining credit that can be used at the hotel’s restaurants. I ate on property twice—the food was decent but nothing exceptional. The room included a small refrigerator but no microwave. There is a shared microwave on the second floor near the swimming pool, which isn’t very convenient, but it wasn’t a deal-breaker. The gym and heated swimming pool were definite highlights and a big plus for the stay. Overall, I enjoyed my time there and would recommend this hotel.

Rooms are spacious and appropriately appointed. We stayed in a suite with a living room & bedroom. Bathroom lights are all or nothing, which is great when getting ready but kind of blinding at night. Matt at the valet desk was also a great greeter & Alexis at the front desk used her quick thinking in my time of need to remedy a self-created issue. Being able to walk everywhere is a huge bonus to this location.

Food is forgettable, and don't worry, staff will forget you as well. To be honest, the check in good, staff friendly. Dinner was a joke, drinks forgotten, food bland and we were treated like an empty booth (same with guests around us). Breakfast staff was friendly and courteous, food was just blah. Still trying to figure pricing, $19.99x2=$53.?? Quoted $114 owed at check in was $264 (yes I have both receipts and both are for resort fees ect...) Room lights don't work all the time (bad switches) the last guests soap was left in the shower and no bodywash to boot. The room sounds as if you are in a ventilation duct, all night, so not impressed. Every surface unclean, from counters to floors, to mirrors. Gum under furniture on floors, white tissue residue everywhere, just residue on all surfaces. Not feeling very clean, housekeeping during our stay left wadded hand towels on bathroom (we had folded them), TP rolled out onto the floor, coffee just thrown into the general area of the coffee maker, coffee cups dirty placed back for use, those are just the broad strokes, could nitpick all day but I think the point is made. Not recommended!

The rooms are a disgrace for the price. I wouldn’t want to spend more than $150/day for a room like this. I’m traveling with a family of 7 and we got 2 identical rooms for 5 nights and they totaled approximately $9000 combined. I’m fully aware that you are paying for the convenience when you stay here, but there has to be some level of standards met when you spend this much. The pullout bed is unusable as far as I’m concerned. 2 nights on it has wrecked our backs. The room is dated and dingy. The door handles are literally falling off of the restroom(IN BOTH ROOMS) to top it all off. The room is also no bigger than 800 sq.ft. I won’t tell you how to spend your money, but if room quality is at all important to you, I recommend avoiding this place. Could’ve gotten an Air BnB 30 minutes driving from here, and had an entire house and better quality everything for less than the cost of 1 of our 2 rooms. We know for next year at least.

First off, upon arrival we didn't know it's valet ONLY and no self parking so additional cost tacked daily along with resorts fees. Although there's in & out privileges it's inconvenient if you need to go in and out of your car. We checked in and upon arriving to the room we noticed dirty linen outside the door? Uh oh, we were nervous. Stepped in with linen storage bag on coffee table, unfinished bedding (makes sense with the dirty pillows outside), dirty stain couches & broken toilet paper holder. We called the front desk and they were able to get us the next room over & comped us 2 free margaritas from the bar for inconvenience. So they try to make it right? Heated pool for the kiddies is a plus along with movie nights there BUT bummed about hot tub being out of service. The fitness center is located inside the pool area which is access through room card only. Clean and has good variety of equipment. Decor and ambience inside the resort is beautiful with Christmas decor. Its prime great location though for SLT. I guess that's what we paying for but geez!

This place is nice, but I can't help but feel ripped off. $57 daily resort fee per day, but they do a terrible job at cleaning the rooms. Our room had dog hair everywhere, I know they don't vacuum. I also found a doggy treat under the curtain. I struggled breathing while I stayed there. Now into parking fees. I promise you, hotels are putting themselves out of business for charging ridiculous parking fees. They try to charge you $40 for valet, but yet they park all the valet cars in the fire lane, I am curious to know if that's owned by the hotel. They park your car illegally and charge you. I took pictures so you know I'm not lying. I definitely won't be returning.

I wish I could leave a 0. Arrive a 4pm and room wasn't ready and found out the hotel elevator had been broken all afternoon. I came with a motorcycle group & at first they wanted to charge mandatory valet parking for 1 space for each bike at $40 each even though the valet would not park our bikes. Due to the broken elevators and room not ready they finally let us park 4 bikes to a parking stall. Then I found out that there are 2 rooms booked under my name. Only one of me. WTF? Due to my luggage's, I had them bring the luggage's to my room. 1 hour later I'm still waiting. For $400plus a night, this is what we get? I get better service at Super 8!!! This hotel has changed ownership and name and has gotten way worse. Should have left it as Embassy Suites

Overall, the rooms had a lot of value and were big and were clean, but I'm putting three stars because I don't know how this is considered a resort. They charge you the $50 resort fee per day that you're staying there, but I'm not really sure what that comes with other than the pool. Speaking of which the pool was so over chlorinated it burned my eyes. The service was OK. Some of the staff was very nice and helpful and some of the staff was very cold blunt and not helpful at all. The food was just OK as well a little overpriced if I would give it a review location is pretty good though you're pretty century located in Southlake plenty of stuff to do around and within walking distance, I don't know if I'll come back because parking fee and the resort fee makes it pretty expensive for what you get.

Upgraded to a higher floor which was really nice. Rooms were clean and spacious. The lobby was always a party with live music. The staff was friendly. The valet service was great! The gym and pool were also clean and so convenient. The bad reviews had me skeptical initially but really had a great time. You are required to pay for valet and resort fees...but it's Tahoe and can't find too many nice places without this. They took great car of the car and amenities were great! Would recommend !

We stayed at Margaritaville South Lake Tahoe through the Amex Hotel Collection and were really disappointed with our stay. On paper, the hotel looks like a good value because you get a suite at a reasonable base rate. In practice, that rate is just the entry point. Once you're on the property, everything feels designed to extract more money from you, and not in a way that's paired with good service or a premium experience. Signs with a QR code requesting tips sit throughout the property but end up feeling like a reminder of the suboptimal service. The biggest issue was service, which was consistently poor. Valet is mandatory and extremely slow. They do not let you call ahead from your room, so we regularly waited 15 to 20 minutes for our car, and on one occasion ended up in an argument with the valet staff over delays and confusion. We were originally told online that valet would be around $40 per night, and then it showed up as $60 per night on the bill with no explanation. Housekeeping was minimal to the point of feeling neglectful. They made the bed and that was it. Trash was left, used cups were left, and nothing was actually cleaned or reset in the room. For a hotel positioning itself as a 4 star resort, this was surprisingly bad. The breakfast buffet is not worth it. It is about $20 per person and is honestly worse than many complimentary hotel breakfasts. The food quality was poor and selection was basic. You are much better off going to a local restaurant or a grab-and-go spot and paying the same price. What made this especially frustrating is that the hotel pressures you into using their services, valet, dining, and on-property amenities, but then those services are understaffed, slow, or low quality. You don't feel like a guest. You feel like a revenue source. We are normally fine paying for all of these amenities when we've stayed at true luxury resorts and received incredible service. But here, it just felt transactional and unwelcoming. We booked partly because of the Amex statement credit, but in hindsight, the extra fees and poor experience more than wiped out the benefit. We would not have stayed here if we had known what the actual experience would be like. The location is good and the rooms are decent, but the overall experience is not worth the price or the hassle. We would not stay here again and would not recommend it unless you don't mind excessive extra fees coupled with poor service.

I spent 3 nights here. Upon arrival the resort was pretty huge. Valet was very helpful and didn't hesitate to assist with anything we needed. Appreciated them simply holding the door open while we brought in our bags. There are several spots to grab food. I enjoyed take out at the Landshark. Bone-in buffalo wings were my go to! I also recommend grabbing your salad from Joe Merchant's Coffee & Provisions. Just make sure you grab a fork on your way out! Breakfast buffet was 10/10 and the service was top tier. It was $19.99 per person, all you can eat but no to-go plates. As mentioned the resort is huge. The hotel is warmer than most. I get it, it's still winter, and people are hitting the slopes. The hotel has both elevator and stair services. I used the gym but didn't get to the pool which was in fact heated. I touched it lol. The room itself was very spacious but with the elevation and A/C on I did get pretty congested by the end of day 1. I wasn't sure if it was me , the filters or elevation but this did impact my trip. Day 2 I hardly went out due to being so congested. The hotel is walking distance to all your local shopping areas, restaurants, Heavenly and even the new Target location opening in April. I spent day 1 walking around and checking out several small businesses etc. I would recommend this hotel and would love to visit again soon. Thank you Margaritaville!

Just wanted to come here to share they have strict adherence to cancelation policy with no exceptions. So if you are active duty military like me and something comes up, or you have an inclination your plans may change, perhaps book elsewhere with a more flexible cancellation policy.

I had a wonderful experience visiting Margaritaville and would definitely come back in the future! The room I stayed in was a double queen suite on the seventh floor, and it was clean and super spacious! I was impressed with the various restaurants available on site and the location is unbeatable as it is in the heart of South Lake Tahoe Heavenly Village. I did use the vallet service for parking and would say it was worth it, as the price for parking off site seemed to be around the some price as going through the hotel.

My main concern when staying at a hotel is sleep. I slept 5/5. I attribute this to my high floor and respectful neighbors as well, and hopefully some hotel sound proofing? My hotel room was also at the end of the hotel away from the lobby which probably also helped to to be quieter. Loved the big living area, table, small wet bar, and nice bathroom. Robes. Two TVs. Comfortable king bed. Heater worked. A couple things that made it about a 4.2 stay instead of 5 stars. Valet area was a bit chaotic with lots of workers and people but check in was easy, albeit not overly friendly but adequate. Lobby Chill Bar kind of small but cute and on theme. The pool area has way more potential. It is humid which I didn't mind except that the tile or flooring whatever it is they used is horrible for an indoor pool area. It stayed wet and was slippery and most importantly, unclean and gross with random clumps of hair and what seemed like dirty water. I should note there was a worker picking up lone towels on chairs which was nice but I would like to see some more cleaning of the actual flooring. The hot tub and pool themselves were nice, but we didn't spend too much time there as it was a short one night stay. I do love they have a no kids after 10 pm rule but then again nobody is really ensuring that. Joe Merchans Coffee and provisions was good for a to go breakfast. I loved my oat milk hot chocolate and had a bite of husbands breakfast burrito as I'm gluten sensitive but my bite was pretty decent with eggs, potatoes, and bacon. With the mid reviews I see here, I would definitely come back here to see if I get the same experience as I had this time which I am hopeful for because I have stayed at many places in Lake Tahoe to include boutique motels and the large casinos, and this was probably my best overall experience.

Solid hotel right at the state line. It's within walking distance of the major casinos, lots of shopping and restaurants. It used to be an Embassy Suites. Every room is a suite with a separate bedroom and separate living room. Very spacious rooms. They also have an indoor poor and indoor hot tub. Some of the furniture it a bit dated and I wish their TVs had the option for you to connect to your cell phone to cast your favorite shows.

While up in South Lake Tahoe for a weekend getaway, we needed a place to stay that was conveniently located and frankly, booked at the last minute. We decided on Margaritaville and reserved two rooms, one for my dad and one for my husband and I. The location could not be beat as we were planning to walk to the Tahoe blue event center. The rooms themselves were surprisingly spacious and kept in the traditional Margaritaville theme decor. The bed was comfy and the bathroom had a large vanity and sink. The biggest disappointment really was the breakfast buffet which was included in the price of our room. It felt like nothing more than the continental breakfast you might find at a Holiday Inn express. For $30 per person, it was pretty steep given the offerings. All in all, if you're looking for a centrally located place to stay while visiting South Lake Tahoe, Margaritaville is not a bad choice.

First time in Tahoe attending an event. This resort offers many amenities and the staff were pleasant and accommodating. Food was very good and the rooms were adequate.

First time in Lake Tahoe area,this place is really big,rooms are spacious,bathroom is very clean,our view from our room are the gondola and snow capped mountains.It's valet parking only,it's nice sometimes but we drive a lot around the area so i find it kinda hassle waiting for our car.This hotel is in between Harrah's and Marriot and across the street is WOLF restaurant.shopping area all around and Target is walking distance,so many restaurants and onsite ,we like the heated pool . Beach is walking distance but you have to pay $30 for entrance,we ended up driving to stateline and paid $14 for parking just to go to beach.Overall,for first timers like us,this place is a good one to stay in.

Outstanding all suite hotel venue. I was not sure about the valet parking but it was actually really helpful because you get 24 hours in/out parking without the parking fee starting over each time you need your car. The hotel is absolutely beautiful and refreshed with the island/tropical theme. All of the staff were very friendly and welcoming. The room was impeccable and a very comfortable bed. I absolutely loved the family movie night projected onto the wall with subtitles in the pool/spa area. I thought the food and drink options in the different onsite restaurants were tasty, reasonable priced with wonderful patios. I muc prefer this resort over the massive hotels across the street.

This hotel is a solid cheesy 4 star hotel but there isn't anything wrong with that. I booked a room for the night because I had tickets for a show in Tahoe and instead of driving home late, I decided to make it mini weekend getaway. I chose Margaritaville because it was very inexpensive and I like margaritas. The margaritas at the hotel bar did not disappoint! Jimmy Buffett would have been proud of the house margaritas. The rooms themselves are very large and have recently been updated. Overall, the rooms were nice for this type of hotel. Inside the hotel, still is a bit outdated but not terrible. Everything was very clean and the front desk staff were really nice and friendly. The hotel also is dog friendly.

Very clean and service was great! Walking distance to casinos and shopping. 1 tip, park nextdoor at public lot. $30 a day as opposed to valet rates.

Great place stayed here for work. Vibrant colors the room was great two large tvs a comfy couch cold AC warm showers renovated looks amazing. The pool and tub were my favorites. The indoor pool is heated. Guest services is very attentive and ensuring you are being taken care of. Quick to bring extra coffee and clean your room if needed. Highly recommend this place.

This place just charged my credit card an extra $300 that I wasn't aware of until after my stay. No one mentioned it at all. SCAMMERS.

What a great Vibe! If you are craving Key West and can't get there-come to Margaritaville in SLT. We were here one night for a concert. The hotel staff is awesome, drinks given while checking in, made sure you know where everything is located and overall laid back.

First time staying here, I really enjoyed this property. It was previously an Embassy Suties, which I was not aware of. So each room is a suite. Again, something I was not aware of, or didn't quite pay attention to when I booked the room. Check in was a breeze, they only do valet parking, and it does cost $35. We got to the room, and I was shocked how big it was. Super comfy couch, with a tv in the living room, a large table with 4 chairs, a bar sink with a fridge and microwave. Decent size bathroom and a door to the bedroom. Bedroom also had a tv. This was a lovely room fun decorations. We did have a drink at the main bar downstairs, the staff was amazing, super kind. They have an indoor pool, and a ton of activites. Yoga by the pool, and movie nights (kid movies) We didn't attend either of these acitivites, but cool that they are offered. We will for sure stay here again.

absolutely not. the wait time for this place while getting my food was like for an hour! and it wasn't even packed! the food tasted mid too. i do not recommend.

How dare you have a live band playing right in the middle of the hotel at 10:50pm at night and don't even advise your guests of it kids are up and nobody can sleep Never coming here again. HORRIBLE SERVICE AND TIME

Customer Service - 90% of the staff is unfriendly and unhelpful or just isn't around. There were 2 nice valet/bell desk gentlemen and 1 helpful front desk night manager. Communication - non existent. I reserved seven rooms and called ahead and added each guest name to the rooms so they could check in since I knew I could be late for check-in since I was traveling with my son. The person on the phone was very nice and said sure no problem. I spelled out each guest name for her, and she said it was taken care of. Yet when the first guest tried checking in they couldn't. The hotel did call and verify over the phone with me and allowed her to check in, 15 mins later my daughter tries to check in. They will not allow her to check in until I arrive. She is an adult and has to wait another 20 minutes later for me to arrive. I then again add everyone's name to the register. I said I called prior and took care of this. She said I don't have it on record. Nothing's on file. I asked about the member perks and she said yes I see them just go ahead and let the servers know what appetizers or discounts you want to use and your room # and they will charge it to your room as your perk since you've already pre selected it for each room. Later that night I tried to do that, the servers were like nope we need you to login and and show us. I did not have my phone on me as my son was playing with it in the room and I could not go and take it from him at that moment. I stated what the front desk told me but they said no. So I ended up having to pay for that appetizer, which I would not have ordered if I was going to have to pay for it. Next time I try using a perk again and the internet connection was so bad I had to leave the restaurant and walk to the lobby to get connected and come back to be able utilize it. I extended all our reservations for an extra day a week prior to check in and called to ensure that that new reservation could be associated with our current reservation so that no one would have to check out and have to check in again. I gave all the guest names and reservations and they said It's taken care of. Come the fourth day everyone's key card stops working. My daughter calls me and tells me that the front desk needs to see me in person to get everyone's key cards re-keyed. I ask if they can just verify me over the phone as I am in my room and they've already seen me in person checking in with my ID and credit card and it's very difficult to come down at the moment with my son who is on the spectrum. My husband then goes down with my ID and credit card and tries to explain the situation to the manager about me not being able to come down since my son is unwilling at the moment and will not let me leave without him. She still refuses and all my guests wait an additional 15 minutes in the lobby before we are able to go down to the front desk. When I get down there, the manager has gone to break I am told and unable to speak with her, another person assist us and is able to key everyone's card after a another 20 minutes of explanation and no notes apparently of my previous call again. Why did they need me to come down again in the first place since everybody had checked in with their own IDs and credit cards on the first night. The difficulty redeeming perks continues. Making sure they would still be valid as it shows them being expired on the earlier checkout date not the extended date. I called and spoke to the front desk. They say yes, it should be good and if not, I can always call back. The perks do fall off my account a whole day earlier than my checkout date. I called down numerous times nobody answered. I had to finally sneak down to the front desk when my son was napping and the night manager did assist me with a small food voucher after I recapped the whole perks debacle. Cleanliness - there was hair in the tub and on the shower wall when we checked in and I had to call housekeeping to come clean it out. Some black Stain & tear in bed sheets. Chewed up food and dead insects in the pool with no employee around to ask for assistance to clean the pool so the kids couldn't even go in at the first night. Some kind of weird film on top of the water on the next day so again no pool. Fees - excessive $50 resort fee for dirty small pool & spa. Tiny fitness room and no spa services. The casino resorts across the street don't even charge that much. They charge $30 and they have an actual spa. The bar hours were inconsistent with what was listed on the website. Twice we tried to go get drinks and they were closed earlier than the hours listed. The overall food at the breakfast buffet, the coffee shop and the landshark bar & grill were all barely average at best and not worth the prices. Such a disappointing experience at this hotel.

Not allowing the front desk to sit down really sucks you stand for 8 hours for once! What's wrong with a stool

The staff at this location is lacking. The building looks like it's been recently renovated but the staff is dragging it down. For example, my husband and I arrived at 3:15 pm. He went to the front desk to check in and I went to valet to take care of the car. While talking with valet, I was told I needed to be checked in before I could valet the car. However, there are hourly prices written on a sign. Why would I park my car for an hour if I'm staying the night here? Anyway, went to the husband to see if he got a room number, to be told we can't check in until 4. I explained that we can't valet until we get a room number and asked what we could do. The lady at the front desk told me to go park next door at the casino. I also found used floss in the shower, a used makeup brush, lube on the night stand and hair on the walls. I would not stay here again.

Liked the location and the rooms being suites makes it very convenient when traveling with our toddler. The hotel itself was very clean and definitely had a fun vibe. When we arrived we were greeted by a very agressive valet, since this was our first time staying here since it was the Embassy Suites we were not expecting such an intense encounter the minute we pulled up. We arrived early, about 2:00 p.m and figured we wouldn't be able to get a room right away but the gal at the front desk was very nice and told us we can unload the car on a bell cart and they would store it for us until we could check in. As we unloaded all our luggage and brought it into the lobby, we were going through some bags and transitioning some things so we could go walk around and enjoy the day (we had our little one so making sure we had everything we needed for her) while doing this another valet approaches us and tells us to stop going through OUR things and that we are not allowed to bring up our own luggage, that they have to do it. Um, excuse me!? Absolutely not. First of all we didn't even have a room to take it to sir, and second, this is MY STUFF! He rolled his eyes and walked away. Both my husband and I were extremely confused with these reoccurring interactions, they were very off putting. Not to mention we saw SEVERAL other people bringing their own luggage carts up without being approached. We almost didn't feel comfortable leaving our luggage there at all after that, but we gathered anything we thought was important or of value and took it with us. The front desk girls were very nice and said they would call us when our room was ready, however by 6:00 we still hadn't received any call so we walked back to check and they said oh yes we have a room ready, so that was irritating. We get our luggage and guess what, we took it to our room ourselves! Overall not a great experience, not sure if we would stay here again with all the other possible hotels around.

Disappointed in the property. Our room was not cleaned properly before arrival. The front desk staff did take care of us (removed one night's resort fee), but we would've preferred it be cleaned. The next day, when we asked for the room to be serviced, housekeeping left dirty coffee cups (their ceramic, provided cups) and dirty glasses (also provided) and did not replace them. Our view was of the roof, which I get they cannot change. But the room was overpriced for the room we had. A $40 per night Valet, combined with a $50 per night resort fee is overpriced for what you get. The bar, at the "resort" (don't know how they think the property qualifies as a resort), was terrible. On two separate occasions, different bartenders, our drinks were either made wrong (pineapple vodka used instead of non-flavored, rye instead of bourbon). Finally, when we found out, after our reservation started that the same room was $200 less for the stay, also through hotels.com, the property did not offer any type of adjustment. Neither did hotels.com because their "policy" is rate adjustments must be requested 48 hours in advance. Disappointed on both parties there. We will likely look elsewhere for our next visit and likely use a different service instead of hotels.com

Really bad experience with the staff at the hotel. The staff has an attitude as if they are doing you a favor by hosting you there. The worst out of all is the breakfast staff. The bald guy at the breakfast counter checkin is arrogant and rude, and for a breakfast that looks cheaper than at Holiday-Inn. DO NOT have breakfast there. Save yourself. The valet service is quite expensive. They took half an hour to bring back my car, and the garage where they park is close by. I had to check with them twice to confirm if someone has actually gone down to pull my car. And they hadn't. When someone finally did, they were driving it at full acceleration and I was genuinely scared that they were going to scratch my car. The only thing going for the resort is the location. It fails on all other fronts. The resort is expensive for the facilities it provides. Never again!

We stayed here for a few days over Thanksgiving. Room was super clean, bed and bed linens were great quality. Great location. Highly recommend.

When I heard they were opening a Margaritaville in Tahoe, I laughed and thought it would be a super cheezy hotel. But I'm happy to say my recent stay proved me wrong! From arrival to check-out, it was a wonderful stay. I did say during the week and it wasn't terribly busy so perhaps the experience would be different for those staying on the weekend or holiday when staff is stressed or rushed. I'll break it down: Arrival: I knew before coming that it was valet only. Super friendly valet team helped unload the luggage to a trolly to bring to the room. Check-in team member was very welcoming. I booked the room with early check-in window and I greatly appreciate this option! I feel that the parking fee is very steep given that you should tip them every time they bring your car to you, so parking cost alone can add up! Would like to have an online check-in option where you can use your phone to access the room and avoid having to go through the front desk. Room: Had a larger room on the 9th floor. Room was spacious, clean, and had a view of the mountains and lake. Really loved the layout and how tastefully it was decorated. TV's were huge (one TV in each room). I appreciated having a sitting area separate from the sleeping space. I felt that the beds were not very comfortable and could use improvement. Would like to see more counter space in the bathroom and I found the sink basin and faucet combo was a little awkward to use. Dining: Dined at Land Shark Bar and Grill a couple of times. Excellent service, very friendly staff. I appreciate their creative cocktail menu and outdoor seating. The food itself was just ok. Would like to see more healthier/vegetarian options. My side salad had a hair in it and they removed the charge for it. Come Monday buffet breakfast was very good. Incredibly friendly staff. Lots of food diversity (healthy to indulgent) and I felt it was a good value for the money. Joe Merchant's Coffee & Provisions has a great menu and kind staff. Pastries were fresh and tasty. Lots of different things to choose from if you need to grab and go. Huge blind spot by not offering breakfast room service! Ambiance: Overall very nicely decorated and they put a lot of thought into the design. The koi pond is beautiful and you can tell that the fish and turtles are healthy and well cared for. The main lobby is open and airy. The bar inside near the front desk is a nice touch. Glass elevators are fun to ride. Arrived for National Dog Day party with live music, doggie goody bags, dog toys on the grass, and water bowls - very cool and thoughtful event and they need to continue to do fun things like this as it was very much appreciated and enjoyed. Location: This hotel is conveniently located between the casinos and Heavenly shops, and just a short walk to the lake. Easy to get in and out via car or by foot. Because I was able to walk nearly everywhere I wanted to go, I didn't need the car as much (saves on having to tip valet). Overall this is a great place to stay and I'll likely return for my next SLT visit. If they can fine-tune a few things I think it would take the stay to the next level.

I do not understand the bad reviews! As a Floridian we kept with our theme of paradise while coming to Lake Tahoe, I was nervous with the reviews on how it'll be. This was a great stay, first impression is staff is super nice! We had a Mountain View suite. Which was super spacious, we didn't stay in room as much as we used each day to explore around, but we relaxed on the couch late night and the bed was comfy! Nice area to do makeup & hair. And bathroom was just fine for the 2 of us! Everything was super clean. We enjoyed the location so much as we walked to get food each day, in heavenly village area & we were of course just feet away from Casino which was a hit! Yes the 40$ valet each day is a bit much, but there's nowhere else to park lol unless you wanna save a couple dollars and walk far. The valet did take a while, we ended up taking scooters around. I would recommend this spot and definitely return!

I will never recommend that anyone stay at the Margaritaville Lake Tahoe Resort. Below are the following reasons: 1. Our fridge was broken. Thankfully, engineering came to replace it, but not before our food almost spoiled. 2. The market/cafe is WEAK. I have four kids, all of whom had come down with a recent flu/cold bug at various stages. I went downstairs to the market/cafe to see if there was any medication to avoid going out in the 18-degree weather, but there was not. Also, the market/cafe is very poorly stocked. There are really only a few brands of candy and although we also needed water, you can only get the Margaritaville branded water. The branded water does not even have a bar code so you can't check out at the self-checkout, but must go to the cashier. 2. At the Landshark restaurant, the wait staff was slow and inattentive. Waited about 30-40 minutes for food. The table next to us got served first despite us having a smaller party and coming in ahead of time. I accidentally spilled my drink and I had to hunt down an employee who handed us napkins for us to clean ourselves. Our server never came back until about 20 minutes afterward. Our food was cold. I still left an 18% tip. 3. The fees are out of control. Not only is there the room charge, but also there is a 14% occupancy tax, a California Tourism Fee, a Tourism Business Improvement District Tax, a resort fee, a "resort fee tax," and a valet parking charge. This excludes a tip you give to your valets as well. NONE of these are explained when booking, but only once you get there. Each fee is multiplied by each of the nights we stayed. PLUS THERE IS A $299 HOLD on a credit card. PLUS the front desk said they do not take debit cards, but only credit cards for the hold that are released 5 to 7 business days after checking out. So thank God my wife had one on her after our 8.5-hour trip. The failure to explain these fees in advance is just bad business and potentially an unfair business practice. 4. The elevators are slow and two were broken. There are only four elevators in total. It's 8 floors so an elevator is necessary, but the wait times were ridiculous. 5. Valet is REQUIRED to park at the hotel. This is also not explained in advance. The valet procedures are also outdated. The valet service gives you a physical ticket instead of an electronic one. I mistakenly misplaced my ticket which could have been avoided by a simple app or site that could be scanned. I didn't even get an email about my vehicle. 6. The valet staff in general is not nice. After I mistakenly misplaced my ticket, the valet that I spoke with seemed very bothered by this fact. He asked if I took a photo of the ticket which makes absolutely no sense why I would do that. On my 2nd day, I waited about 10 minutes for someone to get my vehicle but had to leave it in the valet area for someone to eventually come. 7. The hotel was supposedly "upgraded," but it's just not the case. If you get a suite, even a premium suite, there isn't even a sofa bed. It's two "queen" beds that feel like full beds. The space between the wall and the bed is really small so you can't stand in between the bed and the wall. 8. There are no screens on the windows. We were on the fifth floor and one of our kids opened the window and we found out there was just no screen. So, if you don't like bugs, if you have children, or if you want to just stay safe, you can't open the window. 9. The windows also have no locks. 10. As far as in-room entertainment, you can't rent movies. You just get a cable package that you can watch with no live channels as if it is 1997. 11. There are a lot of conferences that the hotel hosts. Unlike a lot of other hotels, the conference rooms aren't in a separate area they hang out in the lobby a lot and when we left, one of them was having live music in the lobby and everybody was taking up the seats. My experience at this hotel was less than zero and I would never recommend anyone stay there. I attached the bill so you can see exactly what all these fees are. I was completely disappointed by my stay and I have to suggest others find another place to stay while in SLT.

Thank you for your response. The statutes for Federal, state, and local don't state you have to charge for valet parking within a two miles from the lake. There are parking restrictions and requirements, but non state you have to charge. Your web page is misleading and you should go and read the statutes for yourself. In fact, a few next to you, that give some players members free parking. Also there are others that have complementary parking. Your business has the right to charge whatever it wants. Just be clear and honest on your advertisements and make sure the consumer knows it up front, your company charges everyone For valet parking when they have a vehicle. It's a competitive business and the reviews and honest up charges are what makes you good from a 3 start review or 5 star reviews. Only your company can change that. The people staying there are giving honest reviews. Good luck! I hope you become a 5 star review resort!

This experience was a perfect storm of negative experiences. I chose Margaritvabille because my wife desperately needed a vacation and some luxuriating after some really difficult family medical turmoil, and because the splurge was worth it in exchange for what you advertise as a "RESORT" experience. After booking I began learning that the real resorts in the area were quite close by and almost all were less expensive than yours. That wouldn't have been the largest issue, but additionally: 1) In keeping with a "resort" experience, we planned to take advantage of as many on site amenities as possible, my wife likes when it feels all inclusive as a location. We made reservations at your steakhouse, only to learn that there were "issues" (they wouldn't specify) with the restaurant and that it MIGHT open in time (it didn't). Tried to cancel on Open Table, it was too close the booking and wouldn't allow that. Front desk offered to do it for us ... and didn't. Had to go back to the front desk and repeat the request, all while Open Table threatened to charge us for late cancellation. Absolutely unnecessary stress, and ... we late learned that the closure was due to not enough customers to make keeping it open financially viable. As a customer, WHY wouldn't you automatically contact the few guests who HAD gone to the trouble of reserving and cancel the reservations for them? And if you really were a resort, wouldn't you that include assistance in making another dinner reservation somewhere else, an attempt to make it right?2) Another aspect of a "resort" experience is enjoying the built-in themed ambiance of the lobby, and the associated bar. For almost the entire time we were there, either the bar was closed or it was open BUT .... The space was reserved for a private party. 3) We had unpleasant plumbing experiences (I'll leave out those disgusting details) the very first time we used the bathroom. Had to call maintenance and leave the room to use facilities downstairs. Also, shower water pressure was quite ridiculously low. These two issues might otherwise have been chalked up to "sh-- happens" but along with the other issues above, it just felt like a waste of money. Certainly someone at the front desk has a list of issues from a single room and might have reached out to offer SOMETHING. Not a word. Respectfully, I would ask that management reach out to comp the cost of this stay.

My husband had his holiday party at this new Resort it had literally opened that day . I I believe it used to a Embassy suites Hotel in the past. It definitely looks like it used to be one. It's amazing how they transform this hotel into a totally different vibe and theme . They have a big open concept in the middle when you walk in . It has a big sandal and everything is decorated Margaritaville theme. The theme colors are aqua and white. They have a big water fall and a nice bar in the middle called Chill Bar . Very nice! It has a fireplace with a lot of seatings to hang out. We went into the event room. That is where my husband's holiday party was at. It was a pretty big room with a dance floor in the middle of it . This space is great for private events. Everyone was super friendly and attentive starting with parking the car in the front to the bartenders and the servers at the private event. I had the pleasure to meet Shane. He was working at Chill Bar that night he is the best !! He went above and beyond with his service I was asking for a certain cocktail and he made it happen . Thanks Shane !! Overall this New resort looks like it will be a great addition for this area . This location is perfect with it being walking distance to all the shopping centers and restaurants. Loving the decor theme .We had an amazing night. Thanks to the Margaritaville Team!!!

Terrible Terrible very expensive, resort fees, valet parking and no food what am I paying a resort fee for if there is nothing in return please spend your money elsewhere how are you going to take Hilton blueprint and you don't offer a complimentary breakfast please shut this place down

Avoid if possible. There are TONS of better hotels in the area. I highly recommend researching those before booking here. 1) Customer service is dismal. From the moment we drove up, checked in, went to bar in middle of hotel to the moment we checked out....everyone looks miserable to work there. 2) valet and concierge is so disorganized! No one could find pur luggage, didnt recieve UNTIL 3 HOuRS after checking in. Only after my Husband had to go downstairs to see what's happening after multiple phone calls. $40/nite for valet? For what?? I dont blame the poor kids working the valet,it's not their fault there is no structure and direction or any sort of urgency to getting cars parked or retrieved. Its a joke. 3) The pool. Its disproportionately small to the amount of guests that location can accommodate. Its literally cloudy snd yellow. No amount of chlorine (and there was a LOT i tell u) could kill whatever bacteria was growing in that pool. The hot tub was even worse. 4) the room was super cute. Clean. Well kept, clearly the paint job from a few years back has made the in room experience tolerable. 5) the only reason I give 2 stars is due to location, cant beat being in the center of the fun. And the lovely host at the breakfast buffet. He was kind, as was rhe hostess at the restaurant downstairs land shark. Rest of staff also seemed like they weren't happy to be there I do have to say the bartender in middle of hotel (I cant remember his name but he was from a small town nearby) made amazing Palomas. I *might* come back for that reason.

Stopped by for HH we shared the coconut shrimp and loaded long necks. My only would change if I could is there billing system it seems a manager has to make changes to the bill to include the special or HH pricing. This step ties up the staff and adds a very hectic atmosphere to our otherwise enjoyable moment.

Stayed here for 3 nights and overall, it was a good experience. Valet is NOT optional. We were the exception as we drove our Tesla and we forgot to bring our key card so they couldn't park it. We were directed to parking lot which is actually $5 cheaper/per night. They should make it optional since the parking lot is not even far, and the valet experience was messy. I'll talk about an incident in my review later. Stepping into the resort, the décor was not what I expected. The snow mountains of Lake Tahoe meet tropical vibes with fake palm trees. I felt like I was in Costa Rica. I love it. Check in-process was pretty smooth. I booked on Booking.com and was told I would need to pay $135 upon check-in. However, they charged me $350. What did they do with my money??? We wanted our room next to our friends and the front desk staff was able to accommodate that with a room literally next room over. The room is nice and spacious, with two TVs, a coffee machine, and bathrobes! The moisturizer bottle was not filled when we arrived. :( This is a need, especially in the cold dry climate. So.. with valet. Our friends had checked their car with valet. When we wanted to go out for dinner and requested the car, they could not find the keys. They knew where the car was, but the keys magically disappeared. Unacceptable. We spent 35 minutes waiting and had to ask them multiple times the status since it didn't seem like it was important for them to find where it keys were. Misc: Swimming pool room is really stuffy and people were blowing bubbles in the hot tub??? They had a bar on the 1st floor and we ordered an expresso martini. We got it in an ugly plastic cup when I could clearly see martini glasses. Affordable and fun place to stay. Resort is dog friendly.

Guys~~honestly I really was cautious when I arrived because of al of the negative reviews. My husband booked this resort because he said the google reviews were good. I was worried, to say the least, because we were staying for 5 days! 1st off I think there is resort fee everywhere you go these days BUT the nightly rates are so affordable 2nd We have a very nice car...so I was very worried about valet scratching or hitting something because of a review I read but they were very courteous and I found no scratches on our car. Valet fee is also normal for resorts! 3rd We asked about microwaves because traveling with kids and especially for a week...we need can't eat out every meal. They said if we get microwave to the room it's 25$ a day but there are 2 community microwaves on 2nd floor^^ We got a room on the 2nd floor~~~ Rooms were very big and clean Actual 2 queens size beds in room. Dining table and large sofa and chair in living area. 2 T.Vs and mini refrigerator! Pool was very clean... Gym was little but had everything... I was very satisfied Will kindly recommend Also there are washer/dryers on the 9th floor and it was free Forgot to take pix and only random pix children took sorryyy

1. The hotel is so hot in the lobby area it's ridiculous. 2. We couldn't check in until 1 hour after check in at 4. 3. No wash cloths to wash your face 4. Room service starts at 11:30 check out time is 11:00 5. Beds were horrible and you can only get out on one side because the beds are against the wall on one side. We had a handicap room on request. Bathroom was large but no hooks no shelves. It was pretty clean. We had a nice sitting area separate from the beds. The couch is not a pull out. Parking is VALET ONLY $35 a day. Restaurants close at 10pm. Honestly not worth the cost. Pass on this one.

Nice place with good parking and prices. Super close to the casino and don't have to worry about the cigarette smoke. Great breakfast and nice restaurants and shops inside.

rip off $45 per night resort fee and 29 per day for parking plus they were going to charge me for a microwave Disappointment by the expensive of staying there in-door pool instead of out door No bathtub though the bathroom was nice No microwave was a bummer especially since the restaurants were super expensive $29 dollars each for breakfast everyone expected to get tipped Close to casinos so I could walk there which was great

My Husband and i went there today to celebrate a big wedding anniversary. We were able to our drinks which took at least 1/2 an hour and then lunch which we waited another 30 minutes to have our order taken for lunch. Monday August 4th. The Poke was mediocre and my dates burger had obviously sat under a heat lamp for quite sometime. We spent $120.00 including tip plus 35 dollars to park for this very disappointing anniversary lunch. Lake Tahoe California has become a real bummer! So Sad! Choose another destination!

Margaritaville was a fun and family-friendly place to stay! The resort was clean, well-maintained, and had a cute, tropical vibe that made for a great getaway. The amenities were nice, and it's definitely a great spot for families with kids. However, the walls are extremely thin, so noise travels easily. We could hear kids running up and down the halls and in the room next door which made it a bit difficult to relax at times. Overall, a good experience, but if you're a light sleeper, you might want to bring earplugs! Points for the lobby bar with all the comfy chairs to lounge in.

It cant be coincidence that this place gets bad review after bad review. I wish i had discovered the valet's vandalism to my car while i was there and called the cops on them. This place is the Spirit Airlines of Resorts! Dont settle for junk, go anywhere else if you value your hard earned money!

I stayed here beginning of April for my birthday weekend for two nights. This is a refurbished embassy suites from when I'm told and is right next-door to Harrahs and a lot of the shops, so very convenient location. When we arrived, they were having a bunch of cheerleaders & their family's there and then the day we there was a boat convention. coffee shop inside the hotel was OK very busy on Monday. The room had a separate living area and bedroom, which is nice but there are alot of hidden cost at this hotel starting with the $29 valet parking per day, Tourist fee, a hold on your credit card and the list goes on. The room was clean and nice enough. There are four elevators at this hotel, but two of them were broken during our stay which made for a long waits. We did take advantage of the buffet breakfast on our last morning which is $29 a person but the food was good. This hotel also has an indoor pool, but there were several people in the pool so we did not take advantage but it looked nice. The lobby area has a bar which does seem pretty busy most of the time we were there. I usually stay at the grand residence Marriott hotel, and I have to say I prefer this hotel. I think this hotel has a nice vibe but all the hidden fees and the inside was just OK for me, This will probably be my first/last stay here. This also a pet friendly hotel so I did see several dogs, which is nice for anyone who wants to bring their pet along.

recently renovated embassy suites, which mean separate living room!!! and two tvs, score! the rooms are clean and lobby etc. there is a coffee shop that is opened early. pool area is really nice with the lighting on the ceiling. only wish the pool is heated maybe a dew degrees warmer lol. the guys working the valet/storage was extremely nice. valet only is $29/hr. the front desk workers were fast and friendly. location is excellent!!! right next door to the heavenly ski shops!!!