Nadine R.
Yelp
I visited this location today.
I was extremely stoked to go to a place that had vegan and regular options so me and the family could enjoy a meal together.
Once seated we were handed menus, I looked and did not see the vegan entree options (that I had seen originally online) and kindly asked if I could have a vegan menu. The waiter handed it to me and seemed annoyed.
He returned to the table to take our order and my family insisted that I order first. I had a couple questions, 1) about the vegan cheese they used and 2) the size of the calzone. I was debating between 2 menu items and he dismissed me and looked at my daughter and said "are you ready to order" ? in a stern tone.
She gave her order, then my husband ordered, then I ordered. The waiter asked if I wanted fries with my sandwich to which I replied, "yes".
He brought salads out for my family (it came with their entree) I thought my fries would be brought out or at least asked, so I could eat something.
He later returned to the table to tell my husband and daughter that the meatballs they ordered weren't made and would take 10 minutes and asked if they were ok with that.To which they replied, "that's fine" they continued to eat their salads.
I patiently waited the "10-15" minutes for their meatballs thinking we would all be brought out our food at the same time.
Around 25 minutes later...
The waiter brought the 2 plates of pasta with meatballs and nothing for me, not even an update on my sandwich.
My family felt bad eating theirs since I had been waiting so long.
The waiter kept peering around the corner looking at the table, never once saying to me that mine would be right out or anything for that matter.
I felt so irritated and felt like I was treated differently the moment I asked for a vegan menu.
My family and I were so let down by this experience that earlier we were so excited for.
I walked out before my food was brought out to go home because I was incredibly upset with the whole experience. I told my husband and daughter to enjoy their dinner and just get mine to go.
My husband missed my texts (I was so angry about our night being ruined by the incredibly smug, rude and inexperienced waiter employed there.)
I told him I did not want anything from their establishment.
My husband came home with the Sandwich ,fries and 2 vegan desserts.
THEY WENT RIGHT IN THE GARBAGE!
Also, they said the meatballs were bland and the marinara didn't stick to the pasta.
They got our $85.00, but lost customers and ruined our night.
Ironically they claim to be vegan "friendly"
So sad.