Natalia Garcia
Google
Last night we tried this place. The food was really good but pricey! Keep note that the prices online are NOT correct. Inside the restaurant are way higher.
When we got there we got sat right away (it wasn't busy).
Then our server greeted us, and asked us what we wanted to drink. I asked her if they had mineral lemonade. She said yes and I asked her to bring two. When she came back with the drinks they were NOT mineral lemonade. It was regular. When I asked her about it she had the nerve to pretty much blame it on me then she said she didn't hear me. Ok....
When we asked for recommendations of course she offered us the most expensive seafood cocktail ($45) yes. $45.
We ended up ordering it and a couple more things. Before she left to put our order in, I asked her for some things I wanted her to bring with my food. It was 4 things. I did it because I work as a server and I know it can be tiring when people ask me for several things one by one. So, to avoid her make several trips to the kitchen I told her what I needed. She looked at me surprised and almost with a mocking smirk. When she came back with our food (2 seafood cocktails first) she gave us a couple of spoons only. And while she was putting on the table the condiments I requested, she asked me if she didn't forget anything but the tone she used and face was almost like 🙄. I told her everything was fine. A few minutes later she brought my main dish, breaded shrimp with a side of rice and salad. She was ready to leave and I asked for a fork. "Oh you want a fork??? Sure." I guess she wanted me to eat my shrimp and salad with a spoon. She brought it and then she disappeared for a long time. I was struggling to cut the breaded shrimp with just a fork and then my friend asked her to bring us a knife. She went and grabbed one, DROPPED IT ON THE FLOOR THEN PICKED IT UP AND BROUGHT IT TO ME. I saw her!
She asked us if we were ok and at that point, I didn't even look at her cause I was beyond annoyed and upset.
We finished our food and asked for our check.
OWNER, TAKE SPECIAL NOTICE OF THIS:
When she brought the ticket, half of the items where not there ($50). And she said that there was an error with the system. I asked her how the computer could print half of our order but then the rest wasn't there and she proceeded to show us the price of the rest on her phone calculator and cashed us out.
We only left her $5 tip instead of the 20% we usually give specially when we like the service.
When we headed out, a male server apologized for the issue with the ticket and told us that she messed up with a previous table and she had to pay for it with her own cash, all while laughing about it. I couldn't not believe this place.
I don't know, sounds sketchy to me, maybe they're doing little things like that to pocket some money.
Even though the food was actually really really good, it was very pricey and the service was beyond awful. Those servers need some serious training when it comes to customer service skills. Being a good server is not about selling the most expensive dishes only, it's about to make the guests welcomed, it's about being attentive, check with them often and bring to the table everything they might need previously WITHOUT THE CUSTOMER ASKING YOU FOR IT OVER AND OVER OR AFTER YOU DROP IT ON THE FLOOR.
Patron, echale ojo a tus empleados.
