John W.
Yelp
Many many issues. I'll give a numbered list.
1. I ordered Governor Shrimp Tacos. The tacos, covered in mole, came with the shrimp tails on. Because of this, I had to take each individual mole-covered shrimp out of the taco, remove the tail, then put them back. I couldn't even properly put the garnishes on the tacos. There was also a small, soft pincer in one of the tacos!!!
2. We had to wait for around an hour to receive our food. It only came after we asked how long it would still be. Our food then came in a staggered fashion; the time between the arrival of the first dish and last dish was around 20 minutes.
3. The ambiance was strange. Very sentimental, corny country was being played the whole time from YouTubeTv. The owner didn't have youtube premium so ads played all the time & eventually the music just stopped. This may be my most unfair criticism, but I stand by it. Also, the restaurant is in the continental breakfast bar of a hotel!!!?
4. When a member of my party used the restroom, a STAFF MEMBER of the hotel walked out. Cool. But the toilet seat was largely covered in urine upon her entering the bathroom. He also didn't flush? Staff not caring for their own establishment?
5. Instead of giving us water glasses they gave us bottled water? Which we were then charged for. $1.25 for a bottle?
6. The suizas enchiladas were not amazing. The chicken was tough and chewy. There was so much mozzarella on top that I took several bites of just cheese.
7. The tip was included for us (because we had a party of 6) but the waiter also added an additional charge on top of this and didn't tell us what it was? The receipt they showed us didn't match the amount we paid. I ordered a $12 dish and paid $18.
8. They got one of our orders wrong. The chef told us that since the food was already made it would be an additional cost to make the correct order.
9. We waited around 20 minutes for the check. We had to ask twice...
To end on a good note: the sweet tea was really good!
Overall I would never go back here. Do no trust the skewed reviews online