S.M. K.
Yelp
I was really looking forward to dining here, but the experience left quite a bit to be desired.
The food had its highs and lows. I ordered the tomato martini--unfortunately, it was undrinkable. Harsh, odd flavor and not at all balanced. The kids' meals came out far before ours, which meant they were done long before our entrées even arrived. Also, there were no protein options available to add to pasta dishes--not even something basic like chicken or shrimp, which felt surprisingly limiting.
What truly soured the evening was the unwelcoming attitude from the manager on duty. My 12 month old dropped a few puff crackers on the floor, and we were met with repeated dirty looks throughout dinner. We were mindful of the mess and even cleaned up after ourselves, but still felt judged the entire time.
At checkout, I said to our server, "I'm sorry--I know your manager seemed very angry," and she quietly responded, "Yeah, I'm sorry about that," clearly acknowledging the tension.
As we walked out, the manager--a woman named Bella, lighter complexion, shoulder-length curly/wavy hair--was near the exit. I said, "Sorry about the floor--you must not have children." She replied, "Oh no, I do--I just want them to clean it fast." It felt defensive and insincere, not the kind of understanding you'd expect from someone who claims to be a parent.
Our server was kind, and the restaurant itself is lovely--but between the lackluster food experience and the discomfort caused by management's attitude, I wouldn't return. Expected better at the Ritz, a family friendly hotel.