John C.
Yelp
I returned to the Market Basket in Waltham with the Eggland's Best egg container I purchased last week which now contained one broken egg. The rest were fine. The "courtesy" booth woman immediately contested my request for a credit by saying in a disdainful manner that she couldn't give me another container of eggs just because one was broken. After arguing with me for a few minutes - no apology or even understanding - she said I could take one egg from another container. I asked if she could give me a credit rather than have me walk out of the store with one egg in my pocket. She continued to argue that she couldn't give me a whole container of eggs. She acted moronic as we went around in circles. Just a credit for the egg, rather than one egg to carry around. It was't the first time I got a broken egg at market basket either, but it was the first time I took the broken egg back to the store, with the receipt, so they could see it. She finally called the manager. The manager was even worse. She took the broken egg out of the container and said I could take one egg and put it in the dirty container that the broken egg was in. I again asked her if she couldn't just give me a credit, as I was about to shop and I would rather not carry a dirty egg container around with one egg in it. She was totally unsympathetic to an unhappy customer now being mistreated for a second time, and this time by her, the store manager. She asked me in a sarcastic manner if I wanted a quarter. I asked for her name, and she said it was Jan. I asked for her last name, and she said she was the only Jan in the store. Well, it's a small thing, but I have found before that Market Basket personnel, including managers are not properly trained to treat the customers with respect. It's not a pleasant place in my experience, and I don't plan to shop there any more. I thought it was the lack of training that might be the problem, but when it comes straight from the store manager, then you know it's systemic. Don't recommend it despite the lower prices.