Solonge K.
Yelp
critical issues impacting the safety, livability, and overall management of Market House. These problems demand immediate attention and resolution.
Firstly, significant safety concerns persist. Specific details regarding these concerns are needed for a comprehensive response. Please provide specific examples, locations, and times when safety issues were observed.
Secondly, there are reports of inaccurate and potentially inflated charges on utility bills. Residents require a detailed explanation of these charges and a thorough review of the billing system to ensure accuracy. Documentation supporting these claims, such as copies of the bills in question, would be beneficial.
Thirdly, the quality of maintenance is consistently subpar. Reports of damage to units and buildings left unaddressed for extended periods (over a month in some cases) are unacceptable. Detailed descriptions of the damage, including photographic evidence where possible, are crucial to assessing the extent of the problems and facilitating timely repairs.
Fourthly, the parking garage continues to be a source of significant problems. Addressing the parking issues mentioned in my previous communication remains a priority, and additional details are needed to help resolve them.
Finally, system failures, such as the recent payment system outage, have resulted in additional fees being imposed on residents. This practice is considered unfair and unacceptable, especially given the existing issues with billing and maintenance.
These ongoing issues create a stressful and unsatisfactory living environment. Swift, decisive action is required to address these concerns comprehensively and restore a safe and properly managed community at Market House. I expect a prompt response detailing the steps you will take to resolve each of the points outlined above.