Anne L.
Yelp
I want to preface my review by saying I have been looking forward to an opportunity to visit Market Street Wine for a few months. On Tuesday, I had the opportunity when I was in search of a particular Madeira. I am usually pleasantly surprised by the warm kinship that exist in within the Virginia Wine Community. I don't work in any shop or competition to this business. In fact, I have multiple colleagues that praise this place and its wine tasting evenings.
The shop is in a neat below ground store front on the downtown mall. It's relatively easy to find and has a nice little sign outside. The inside of the store has a beautiful vintage vibe. It feels like it could have been a cellar that had been converted into a store. The products are organized well and the space is relatively well lit.
The reason for my two star review is the awful, alienating woman working the register. On my initial visit (Tuesday,) I approached her and asked her where to find something. I got no greeting or smile, nothing indicating that she actually appreciated my business. I would have understood if the place was a bit busy but the other two customers in the store where being helped by an older gentlemen (the owner) at the register. The owner was nice and helpful when special ordering something for me btw. The same awkward lady took my info for the order but sharply told me "I didn't ask for that, I don't need it" when giving her my last name for the order. I tried to make polite small talk but was completely ignored at every turn. She also just walked off as I pulled out my credit card, not bothering to acknowledge me any further or tell me I didn't need to pay until later. I didn't even get a thank you?? It was overall just strange and left me feeling confused. I brushed it off as she was having a bad day but then I had a WORSE experience when picking up my order! Upon entering the store on Thursday, I notice the same woman and she all but ignored me. Luckily there was a really nice guy working the inner counter whom I told I was there to pick up an order. Awkward lady then interrupts my conversation with the other employee to bark "ITs AT THE REGISTER." Okay.. I get your point, please don't snap at me. While ringing up my order, I attempted again to tell her how lovely the shop was and how happy I was to visit. I also tried to let her know I worked in the wine industry as well, trying to get her to engage me in some way. Again, I was completely ignored, she didn't even acknowledge I had said anything. The only saving grace was the other male employee came back to say hi and offer assistance. Sadly he was leaving for the day and left me alone with the woman for another excruciating five minutes while she attempted to work out the Yelp discount. This left me so uncomfortable I almost walked out. I only purchased one of the two originally ordered bottles out of sheer responsibility for ordering it.
I'm from NYC and I've been to some snooty wine stores. Never have I experienced such horrible cold customer service. It's wine, it's ment to be enjoyable. I don't expect you to suck up to me but atleast be able to have some basic customer service skills.
I actually have directed two separate sets of visitors to this store but would never do that again as I cannot be sure they won't be met by this woman. In fact I wouldn't return unless I knew she wasn't working.
What a major disappointment.