Tony C.
Yelp
Service needs major revamp.
The booth: After a long day of walking around the Avalon, my friends and I stopped by Marlow's as it was the closest thing to us. After being seated in the patio area, my friends were chilly and found the seats uncomfortable. I spoke with the hostess to see if we could be switched to a booth. She asked us to wait for one to be cleared and I expressed we were happy to wait. After waiting ten minutes the hostess comes to us and asks if we still wanted a booth. We replied yes we would still like a booth. We then watch a busser clean a booth right in front of us, and we spectate as the hostess proceeds to seat two new guests (who arrived after us) at the booth. Our server comes and then says "it looks like you decided to stay" to which I responded "no, we still wanted a booth", and then after speaking with the hostess our server reports back that another booth would take too long. We figure no worries, it was busy, and we proceeded to order.
The cutlery: after receiving our food, I realized we never received cutlery. I requested cutlery. We received cutlery. I ordered a steak and had not received a steak knife, so I had to call the server again to get a steak knife.
The food: this where things go south for me. I ordered a filet mignon, a tall order at a tavern, I recognize. I asked for it to be cooked medium. My steak, instead of a single 8oz cut, arrives as two 4oz chunks. It is clear that the outside is charred rather than seared, and immediately upon cutting it is clear that the steak is more than well done. I report this to the staff and they ask me to scoop my steak onto a separate plate for them to take away and refire. Now my sides (a mushroom snap pea salad and potatos Anna) are getting cold as I wait for my steak to be redone. In the interim, the server comes and asked if I'd like a salad, soup, or fries while I am waiting. I ask for regular fries. A man who I presume was the manager stops by, apologizes for the steak, and brings me a cheddar soup (which I enjoyed but never asked for), and informs me my fries are on the way. My fries never come to the table. The replacement steak arrives, again in two 4oz chunks but this time cooked to order. I'll say the highlight of this dish were the potatoes Anna.
Other food: Friend A felt her grilled chicken sandwich was dry and requested an Aoli sauce. Friend B ordered the buffalo wings which she described as "just okay". Friend C enjoyed her Fish tacos.
The reason I gave the review a 2 instead of a 1: the server was incredibly friendly, and I appreciated the manager's attempt to correct the experience.
However, the hostess' decision to seat the other two in the booth we requested without ever following up with us made me feel like a second class citizen, I never received the fries I had asked for, a clearly overcooked steak was served out of the kitchen, and we had to ask for cutlery.
While my first time at this location, this was the fourth Marlow's tavern I visited, and I've never returned to one. My expectations are generally low for this franchise, and I came today because my friends suggested it. But from my experiences combined I am unlikely to return to another Marlow's.