Marriott M Club Lounge

Standard good service. Good cocktails. View is nice but rooftop is better.

We book it. Paid or it. Plane our day around spending time in it. And they called 1.5 hours before we got there and said they had to cancel out reservation because they were having ‘issues’. No refund. No incentive. No compensation.

M club very quiet food and beverage choices outstanding staff very professional friendly helpful I would highly recommend

I went to a dance there on Saturday and Parking was $100. Have they lost their Everlasting minds! We got a voucher that took $50 off still $50 to park?? You should be glad people are coming to your business doing this covid season and let him park for nothing you got to pay $12 for a glass of wine 1/4 full...what's wrong with these people I won't be back

For the cost of entering (whether paying or earning with points) the desserts , which I have looked forward to, have gotten cheap and boring. Tonight’s offering: choc chip cookies and a small assortment of cookie bars; all dry, dense, bread-based. They used to bring out fruit, chocolate covered strawberries, bowl of whipped cream, bowl of caramel. So, my expectations were set tonight and alas- disappointed

These reviewers are all malcontents! I pre pay parking for like $8/day. Best airport hotel in the area (remember...it's an airport hotel - not the resort at Laguna Beach). Good restaurants and Bar. Solid airport shuttle. You want shabby....check out the Westin down the street.

Very impressed with this lounge. Spacious, very clean and a decent variety of refreshments.

Quality of food served was not good, especially during breakfast. Limited choices during the day. Open 24 hrs, nice place to work, needs improvement on food & beverage

Smooth and easy check-in, clean and comfortable room, lots of onsite amenities makes this one of my favorite airport hotels. Sure, the furniture and bed could use some improvements. Same with sound insulation. But the view I enjoyed from my room was spectacular and the 18th floor lounge was a lovely perk I didn't think I'd enjoy so much. I appreciated the spacious lounge offering different snacks and free breakfast. It had a nice selection of healthy non greasy and hearty items. Like fresh fruits, oatmeal and grits stations, breakfast potatoes, toast, etc. The lobby area has a nice variety of cafes and bar/restaurants too. This includes Starbucks. The souvenir/gift shop has great hours and open late. It doesn't sell junk knickknacks. I liked that it offered Jack Black toiletries and other nice gifts to purchase. But my most favorite amenities there? The shuttle that takes you right to the terminal. My god what a peace of mind to have. The ability to not stress out over having to sit in 2hrs traffic and getting anxious about making through security. The shuttle driver was extremely pleasant and helpful too. Reubin deserves a huge recognition for his courteousness, sense of compassion, and making my trip feel 100% less stressful. Overall, this Marriott is a great place to stay especially for those flying out of LAX. Trust me, I wish I have been doing this way sooner.

So I'm am a lifetime titanium elite.... Meaning I spend more nights in Marriott hotels than I do my own house. I had made 2 reservations- one for Sunday and one for Monday. (Two different ones because of the travel situation) Long story short I asked to be in the same room both night so I didn't have to move. The desk agent was snarky about it, for whatever reason, and then proceeded to act like they did me a favor, giving me 1705. DO NOT ACCEPT this room. It is ridiculously loud because it's directly under the lounge. Ever moment from the wood floor above is heard and because it's open 24 hours the noise goes on all day and night. I came down in the morning to renew my key since it's technically two reservations, the morning agent who was polite as could be noted I was in that room and I said yeah it's really loud and noisy and he said he has tried to get the Hotel to stop using it so right then I knew the first desk agent put me in this room within intent. That's how Marriott shows loyalty. now and I try to be extremely polite when checking in but I guess because I pushed back a little bit about having to change rooms on back-to-back reservations the night clerk took a front to it but again this is how Marriott shows their loyalty to someone that spends 200 nights a year in hotels. I stay at this property several times a year, but I will not going forward. There are too many other properties nearby within the Marriott chain. I can't respond to the response from the hotel so I'm editing my original post. I do appreciate you acknowledging this was a less than ideal stay but that doesn't do anything for me in terms of wasting my money on 2 nights at your property. Hoping I come back for a better experience isn't enough to make me come back. I didn't expect a refund but some sort of compensation for the lack of standards would have been welcomed and THAT would making me consider coming back. But to just take my money and say sorry- that does nothing tbh.

Parked at Marriott LAX for a four day trip. When parking my husband observed several stalls that had signs posted, "DO NOT BACK IN". So he did not back into any of these spots. He went further along the parking area and proceeded to back our BRAND NEW car into the stall. CRUNCH - he stops and gets out, there is a METAL FRAMED BAR in the area and it dented my car!!!! NO signs, no warning that it was protruding out. When we got back to pick up our car we saw another SUV right next to us that did the same thing and BROKE THEIR BACK WINDOW! In the photos, my car is white. The quote to fix it is $1,900!!!!!! The black/dark grey SUV was next to ours that was damaged. They KNOW THIS IS HAPPENING but do ZERO to post signs and prevent this! I am so angry!

Great location near LAX airport. If you have Club Lounge access, you can watch the plans take off and land from the 18th floor. Starbucks and restaurant/bar onsite makes things convenient. Was not able to get an upgrade to a suite or corner room (Platinum Status) due to it being full from people coming for the Rose Bowl, but we did get a balcony room overlooking the pool. First room (2020) smelled liked "poop" coming from the mini-fridge and super noisy as it is on the same floor as the lobby. Was able to switch rooms (3058) the next day which had a great balcony view of the pool, did not have a funky smell and was much quieter. The Club Lounge was stocked well with snacks and drinks, evening hors d'oeuvres/desserts and breakfast were great. Fitness center is equipped well and kept clean. They have both valet and self parking. Self parking is a little pricey at $67/ night plus 10% tax. Staff were all helpful and friendly. For the price/points per night, it's a good deal for this hotel. Overall, we enjoyed our 3 night stay here (minus the first night in the "poop room") and would consider staying here again.

Not going to lie. Not a fan of this hotel. The customer service lacks big time. The waitstaff at the restaurants not very friendly. The food not so tasty ... the facilities not so clean either ... idk I just didn't feel welcomed

Great hotel, right attached to the airport. You do have to take a shuttle, provided, from the airport to the hotel. They make it very easy to check in and check out. They did have food and restaurants available for breakfast lunch dinner, at all tons of amenities, including workout room, pool, etc. We were only there for one night before we headed over to the Rose Bowl from there, so we didn't utilize any of their amenities. But it seemed like a great place, and the people behind the counter were helpful, the concierge kept our bags for the day while we were at the Rose Bowl until we came back. And it was just a hop, skipping a jump from the airport so it made it really convenient for us to leave our stuff go to the Rose Bowl. Come back pick up our bags and jump back to the airport to head back that evening. Rooms were nice, and comfortable very clean.

This was my first time staying @ The Los Angeles Airport Marriott and I can't complain! Being just a short hop, skip, & jump away [keep in mind LA STANDARDS of traffic and whatnot...] from LAX, this place is pretty awesome! With so much foot traffic coming and going, the lobby almost always seems busy whenever I happened to pass through. We stayed in a guest room with 2 double beds. The room was clean, beds were comfortable and the pillows were fluffy. There is a mini fridge and coffee machine provided. There is a Starbucks Coffee located in the lobby for those who are in need of a quick bite or jolt of caffeine. The dining options on the property: JW Steakhouse & Hangar 18 Bar + Kitchen 5/5 stars. Daily parking fee is steep with a whopping $65 charge for self parking but one of the added perks of staying on this property is the airport shuttle.

Wife and I came up here to LAX Marriott. Very impressed, the pool is absolutely beautiful. All the team members are happy and they smile which is nice to see. Room service is very very quick. Check-in was quick as well. No real complaints except for one tiny one which is why they got four star. Since we were on a 3-day vacation, we were hanging out in the room watching TV. I think they need to update their Wi-Fi system because the sound on the TV is about 2 seconds behind the person who's speaking it. Little odd but other than that great stay guys. Really enjoyed it. We wanted to add something real quick to the review. Marina G was the young lady who made up our room while we were staying. My wife and I chatted with her very quickly. She was so happy. So cheerful. Very nice human! Thank you, Marina G

This pool area is absolutely stunning, right outside my door and on the patio. The restaurants and bar are perfect for catching a game or just chilling. I'm really loving the whole vibe here; it's such a great atmosphere. The service has been fantastic too, truly top-notch. I can't wait to explore more of what this place has to offer! Great rates! Join the Mariott Bonvoy club for extra perks! Close to Sofi stadium offers shuttles to games and events at stadium.

This Marriott has all the conveniences you'd need for a hotel close to LAX. Complimentary shuttle that runs frequently and a tracking system so you can ensure to know when one is coming. Restaurants, FedEx center, Coffee shop - Starbucks, Gift Shop, pool and more. My checkin was handled with such great customer service by Corliss. He was personable, thorough, ensured I was aware of amenities as I needed. He gave me bottled water. All the staff whenever I encountered them were very friendly and polite. I enjoyed a late night bite at Hangar 18. The food and bartenders were truly phenomenal. Great service and conversation with Liz! My room was clean and comfortable with a balcony although I had 1 night stay I'd happily book this Marriott again!

Came for an event and had a great experience. The conveniences: Complimentary airport pickup and drop off Pool and hot tub Friendly staff and welcome drink Comfy beds Starbucks and you can mobile preorder Hertz rental car at lobby Housekeeping organized our stuff one day Luggage storage We also doordashed a few times to our room and it was so lovely. Only feedback is there is a roach infestation at night by the trees at the hot tub. Would stay again and only pool/hot tub when the critters are less active.

Had fun at my week long stay at Marriot LAX. It is a super busy hotel that has a bar and steak restaurant, Fed Ex, and gift store. It was easy to check in and I was able to get upgraded because Bonvoy member. I opted for a pool view which let the sunlight in. Parking is very expensive, however, I used Spothero to buy my parking & they had exact spots at Marriott hotel for $35/night instead of the $60 something dollars. The gym although small had everything you needed for a good workout including Tonal type video weight/yoga videos and rowing with videos. The pool was big. I wish the jacuzzi was completely filled with water. It was low on water and when pressed for jets, the jets squirted out of the water so might hit your face.. : ( Other than that, I have no complaints.

Beautiful large property! Very friendly front desk and housekeeping staff. There is a complimentary shuttle from LAX to the hotel. We used the shuttle and it was amazing! Marriott LAX was the first stop after leaving LAX.. The hotel has a Starbucks inside hotel.

Here for a work event. First off parking was challenging. The accessible parking was blocked. Traffic all got fed into one entrance. Signage wasn't clear. Daily parking in self parking was posted as $30/$60. The lobby was bright and bustling of outoftowners and business travelers. Decor was very contemporary. A Starbucks was located in the lobby level as well as a restaurant that I didn't get a chance to visit. Couldn't find anyone to ask for assistance. So I looked at the visual agenda posted and found the ballrooms. Ballrooms were located on ground floor. Staff for the event were friendly and accommodating. Bathrooms were bright, clean with modern design elements. Lots of open wide space and seating. Very nice place for the type of event we were attending.

As many of you know, I oversee the Instagram Fails Hall of Fame, Bonus Division. Our philosophy is simple, "Where Clicks go to die." Each week, as part of my role, we go to various places in the United States, Europe, Mars and Mexico. Ok, not Mars at least not yet. This glorious bastion of decades gone by, is as though you had Twins. One is amazing, the other you tell the parents, "ooh they are cute," only to tell others - "Have you seen that baby? Yowsa." The hotel beyond the bar, some restaurants, which all bypass, has a Starbucks which in the mornings, on the weekend has a challenge. There is enough staff, but this isnt a full size store, rather a tiny size pad, so you can only move so much. Plus, no one has established a process, whereas Benny handles the register. Wally too. Sarah is in charge of this area, Bencia here and so forth. Would it speed up the output? Probably but hoards of folks will wait in line then stand around to get overpriced so-so coffee because its Starbucks. Plus very confident that pastry wasn't made there. A FedEx/business center is there too. Not with Starbucks, that would be weird. I used that FedEx and people complain on other sites that they charge a higher fee because it is at the hotel. Well my dear friends it's called convenience. Nobody is stopping you getting a ride to an actual store. As a traveler for business and the HOF, BE I appreciated the clerk recommending that I take a pic of the label. I never thought about this, but I have been on the "where is that tracking number receipt," before. The business center itself is very nice and you can access it 24/7 with your keycard. It smells fresh and trust me there are some biz centers that give B.O. a good name. Hey did you know that when you jab Botox into your lips you look like one of those Pucker lips you see for Halloween? Amazing stuff. I have stayed at this Marriott before on a different floor, then the one I had on this trip, and I can say the cute twin is the former. From the whole vibe across the board. My last visit was in a room that made an icebox feel warm. So after reaching out to the GM, I received a lower floor, my preference, access to the M club and a food credit. No, I still payed for my room. I am after all, someone who can't be bought. Unless you are offering Jolly Roger candy. I prefer low floors anyway, and stay as such. A heights issue can do that. I had a couple of options from them, still lower, and I went first floor, pool level. What I didn't know was that the putt-putt mega course was right outside my door. I would have watched a few rounds, but I had work to do. I mean being a HOF BE isn't a simple do nothing role. The first floor room is the kid you say cute things about to the parents, then tell others "Egads." I took some swanky photos because words cannot do justice. Note that my curtains were closed only because of fear that Dad would take the putter and see how hard they can hit it. I did that once, not at a hotel, but in my backyard and I apologize to my neighbor for breaking their glass gazebo thing, 30 years ago. Hey the house was two houses down on the same golf course. It could have been Mr. Green with the candlestick. And I was 12. Mr Green? Im guessing 40 with a beer gut. I do recommend their chicken soup because its good. And I love that it is a flat fee of $5 for room service delivery, plus it is done through an app. Its about convenience here. Even if this weary traveler, has to deal with an egg white omelet that's greasy. But hey, not every baby is cute. Despite your best effort to conceal it. Three stars!!

Friendly staff! I was so impressed at how nice the house keeping, van drivers, and front desk staff was! Really makes a day of travel much nicer. I had a quick stay between flights and it was great. The location was very convenient and the shuttle runs frequently, which is great! The room was modern and clean. No issues at all and really appreciated having a small fridge (that worked) to keep my items cold. If you need a quick stay near LAX, I highly recommend this Marriott! Great job to the employees there! Happy Travels!

05.09.25 LAX Marriott - May 2025 We booked the LAX Marriott for the final night of our two-week California road trip celebrating my wife's retirement. Starting in San Diego, we made our way through Desert Palm and Newport Coast before wrapping up in Los Angeles. We arrived a bit early to return our rental car, and fortunately, our room was ready--always a welcome surprise. We were given a room overlooking the pool, and as Platinum Elite members, we had access to the M Club on the 15th floor. The M Club was definitely a highlight: they served a tasty evening meal at 5 PM, followed by excellent desserts (the cookies were especially good), and the breakfast the next morning was solid before our flight home. After checking in, we relaxed by the pool for a while before heading back to shower and get ready for dinner. While grabbing towels from under the bathroom sink, we found a blue rubber glove tucked beneath the bottom towel--not exactly what you'd expect from a Marriott property. Later that night, we returned from the M Club to relax and watch TV, but there was no sound. I called the front desk and was told someone would be right up. After 20 minutes, no one had come, so I went down to follow up. I was told the engineer was on his way, and by the time I got back, he had just arrived. Unfortunately, he couldn't fix the issue. About 15 minutes later, he returned with key cards to a new room. He asked if I was a Bonvoy member (I am), and he said he'd make sure points were added to my account to make up for the inconvenience. We moved everything to the new room and got settled in. When I opened the balcony door, I was hit with the strong smell of marijuana. Someone had clearly been smoking out there and left evidence behind--not great for a non-smoking hotel. Overall, the hotel has solid amenities and friendly service, but it's showing its age and could use some updates. A couple of tips: Ask for a room near the main elevators--the walk from the other side of the hotel is long. Be prepared for expensive parking: self-parking was $70/day and valet was $85, plus tip--definitely overpriced. Despite the issues, we appreciated the M Club and the staff's efforts to make things right. With a little polish, this hotel could easily be a top-tier experience. And lastly A Big Thank You for the Cheese, Meat, Fruit tray and Champagne!

I had an unbelievably bad experience with LAX Marriott last night. I was stranded curbside at LAX with my two small children for over an hour, from 9-10 PM, waiting for the Marriott shuttle. Despite being there first, we were denied boarding when the first bus finally showed up. The driver told us another bus would arrive in 10 minutes--yet no bus stopped for over an hour, and at one point a shuttle drove right by without even pulling in. We had no other way to reach the hotel because we needed car seats, and during that entire time I watched dozens of Hilton shuttles come and go. Marriott was nowhere to be seen. When we finally managed to board a shuttle--after multiple phone calls to the hotel--I thought the ordeal was over. But upon arrival, even though my car was right in front of me, I still had to wait another 20 minutes just to get my keys. In total, it took nearly two hours to travel one mile from LAX to this hotel and pick up my car. Marriott should plan shuttle capacity accordingly, especially during predictable holiday and weekend rushes. Marriott didn't just start operating yesterday--this level of unpreparedness is unacceptable. As a Platinum member, this experience genuinely made me consider switching to Hilton, whose shuttles ran constantly while we were left waiting in the cold. No airport hotel should leave families stranded for an hour or make a one-mile trip take two hours. I cannot recommend this property based on this experience. Another tip, the hotel stay itself (when we do stay) was underwhelming, including the club lounge. This really feels like a place you stay one night and immediately forget--not the level of experience expected from a Marriott, let alone from someone with Platinum status.

Another 5 star experience for my 4 night stay. Housekeeping members who worked on the 18th floor as well as Bellman, Alex and Angel at the Lobby Bar were great and displayed great hospitality skills. As mentioned in my previous Yelp experience, this property had been here for many many years and what I like about it is the ease of taking their shuttle buses to and from LAX as the wait time has never been long.

DO NOT PARK HERE!!!! I parked here for TWO NIGHTS!!! And my brand new car that I just got, got 3 different dents on it!! They told me to just file a claim but it is not positive I will receive a response! How unreliable!! And also I paid so much money here to get my car wrecked!! LITERALLY WORST SERVICE EVER!

Okay I need to look at my own reviews! Nine years ago wasn't great either. I have stayed here twice this year now and oddly enough it is the worst Marriott I have stayed at. I did not like the first time, but stayed again just to see if the first time was an anomaly. I stayed here since it was close to the airport, but now know to try somewhere else the next time. The food in the M Club is mediocre and they don't have bottled water but carafes of water to drink. Weird. Going in/out of parking is awful. The place to put your room key to get in and out is way too low. I have to get out of the car to reach it. Someone was having difficulty getting out when I was walking in. The hotel was not answering the call button used on the parking device so multiple cars were stacking up behind her trying to get out. When checking in, there seems to be a long line, even with several people working. Not sure what is going on there. This last visit, the bed was so bad, my back even started hurting (way too soft/flimsy). Thankfully I am now staying in a really nice Sheraton.

The worst shuttle ever We r here for 1 hr every other shuttle show up and Marriott doesn't appear its 10/10/25. 10:30 pm. Extremely disappointed!!! People shouldn't park in this hotel! Better off somewhere else!!

We were very lucky to have the help of Lukas and Donoshia at the front desk today. We had forgotten our important documents in a rush to get all our convention belongings together. They worked with us to switch over the primary person, saving us from traveling an hour home to grab the info. Whew!

I'm a Bonvoy member so I've stayed and countless Marriotts across the country and unfortunately Marriotts are a hit or miss these days. I was pleasantly surprised by how great our experience was. We only stayed one night because we live in Ventura but drove down for the Rams game and didn't want to drive home that night. This was so affordable for what you get and check-in/check-out and parking were probably the easiest and smoothest experiences I've ever had at any hotel. We self-parked and I thought I had prepaid for self-parking the day before, but I couldn't find an email confirmation or anything that noted parking was prepaid on my reservation. So I called the front desk to ask if they could see anything on their end (I wish I could remember his name but for manager acknowledgment: he was working at 11am at the front desk on Sunday 11/17) - this staff member was was SO kind, told me he didn't see any record of prepaid parking, and then randomly took care of our parking cost! I was so confused at first because it's so rare these days that you encounter random, unexpected acts of kindness. We also dined at the Hangar 18 restaurant and it was great! Overall, all the staff were friendly, efficient, and accommodating and our room was so wonderful. Great staff, great management, convenient amenities, nice rooms. Highly recommend!

LAX Marriott is a beautiful and massive hotel that serves people from all walks of life. Its facilities are very nice and the rooms are very comfortable even though they are in the smaller side. The pool and the jacuzzi are quite nice, and the whole garden ambiance is very relaxing. All the staff was pretty nice and efficient, even the people from Starbucks :) kudos to them too. Awesome hotel. Highly recommended!

Valet parking, easy check in, and nice rooms. They have a shuttle to the airport that runs every 25-30 mins. I would stay here again if in the area.

Check-in was slow. There was only one person checking in for the Elite guests and one for non-elite. Asked for a room on the pool level so I can exit directly from the room to the pool. The door to the pool was difficult to close but managed after some time to get it closed and locked. The M Lounge is just okay. The snack offering during the day was limited to drinks and coffee. Conveniently located near LAX and the shuttle was nice especially with the parking fees being so high. I would stay here again.

This Marriott is located close to the LAX and has a free shuttle to the airport (wait outside the lobby/second floor). Parking costs though, but there is free Wi-Fi available for guests. The hotel is huge, with many big ballrooms. Outside those rooms have seating with outlets on them for people to charge their electronics (some outlets need to be repaired to work). Carpet design is ugly. I stayed a night here. The room was very nice and spacious, with plenty of seating and a desk to work on. The lighting was very good and actually brightens up the room. Beds were very comfortable. There's a pool on the first floor, but I took advantage of the fitness center instead since there wasn't anybody inside. Overall, it was a pleasant stay.

Rooms are clean yet very dated. The decor is old and you can tell they did paint touchups to cover spots up . The condition of the carpeting is old. For the price you'd expect much nicer and larger rooms. Very large pool area nice large gym also on the premises They do provide a free shuttle bus to LAX and it's very close and convenient

UPDATE: I have been staying at this hotel annually for nearly 14 years and will continue to do so. They really know how to accommodate for conventions. While all room requests are simply "a request" with no guarantee of size of bed or room we often get amazing service and provided with the best possible accommodation. I have resorted to staying next door at the Hilton when room availability was low but it's a short walk over through the parking lot. I know that the service at the Marriot LAX is great.

Large Marriott hotel at the LAX airport. Easy to get to! Rooms are nice and beds are comfortable. Infotainment system works well, and overall hotel is clean! Few other things here that don't meet the eye. Parking is a huge problem and they charge $60 overnight. I had validated parking and yet had to argue with them to accept it. Gym is good, but one of the "new" peloton bikes was not working. For $300+ per room per night, I think it should be all handled better...

We got in late to the LAX so we didn't have a connection to SMF. I picked this hotel since it was close to the airport. We only stayed overnight and had a flight in the morning. When we arrived I noticed they had an airport shuttle. I wish I would of knew that as getting to the hotel from the airport was a pain in the ass. We used the shuttle to get to the airport and it was a great added touch to customer service of this place. We arrived and they had 2 lines. One for the Marriott with status which I do and the regular check in. The regular check in was free so we just went to that counter. It was nice to see that they do try and take care of Marriott members. They recognized my status and upgraded us to Club level. We would be able to access the Club Lounge. So they offer free breakfast and snacks so it was pretty nice of them for the upgrade. The staff was very nice and took care of all my questions. I would come here again if I had a layover. it was nice. The rooms are really small so of course not long stay here.

Great location if you need a hotel by LAX. Shuttle bus ride was 5 minutes. Lobby is open with lots of seating. Lobby bar is big. Property has several dining options and a Starbucks. Other properties and dining options within walking distance of hotel. Rooms have been updated so don't let the outside discourage you.

I enjoyed my stay. The staff was very nice and everybody was so helpful. I did not encounter any problems with my stay here. The Jacuzzi was nice. However, the accessible lift did not work for the Jacuzzi and I would have liked extra towels in the room when I did call they were very Professional and answered quickly brought us more towels. I do highly recommend and I would stay again.

Busy Friday night but Lea was great and fun! Her other coworkers were awesome too! Danny and another female bartender who covered while she was on break. The food was Good and drinks were poured great!!

I had a great experience at the Marriott LAX thanks to two incredible employees. Merry at the cashier desk and Johana in dispatch. Merry greeted me with such a warm, positive attitude and made the whole check-in process was quick and easy. She was patient, informative, and genuinely kind. Yohana was just as impressive. She was organized, attentive, and made sure every detail was handled smoothly. It's rare to come across staff who care this much, and both of them truly made my visit go smoothly. Great customer service all around!

Hotel With the need to be in the LA area for 2 days, and with an early exit once done, I looked at all the options and well, this Marriott is within spitting distance of LAX... so I grabbed me a room for two nights and got busy. This is a full-line Marriott and they are large and in-charge. Plenty of help at the front desk to get the crowds in and out in a timely fashion. Rooms were comfortable and clean, with comfortable beds and hot water that is, you know, hot. - exactly what you would expect from Marriott. I'm not going to lie- this place is huge and yet, somehow it feels almost like a resort. Beautiful pool area with plenty of seats and beverage service available- you almost forget you are literally across the road from a major airport. A sea of tranquility within the bustling confines of LA.... imagine that. I would dare say you could probably book this place as a stay-cation. There are a variety of bars / restaurants available at various price points. I hit the lobby sports bar (Hangar 18) which seems to be perpetually busy. The staff were somewhat in disarray when I got there but they regrouped and got their act together. There is also a steakhouse and a cafe type coffee thing going on. There is also an "M Club" for the Diamond / Platinum level peeps available in the higher floors There are shuttles available to/from the airport or you can park or valet- which is not cheap, but it is an option. Overall a fine experience. Give it a shot if in the area

Not impressed. You can tell this is an old hotel that has been renovated to stay updated however the finishings are done sloppily. For example, I am here on a business trip with another individual sharing a guest room with 2 double beds. As I am laying here in my bed, in silence, you can hear the conversation of my next door neighbor. Every time they close the door, move the chair, even use a hanger... you can hear it. The walls are so poorly insulated and for how much you are paying, you would expect better. Not only that, our restroom is supposed to be enclosed by a sliding door. The sliding door in my room is not even on the hinge. Thus, this 20-30 pound door is dragging on the floor and takes quite a bit of strength to have to physically pick UP the door and drag it to close the "open concept" restroom. The toilet paper holder is not even secured properly on the wall, leaving the toilet paper roll susceptible to falling. Not sure this is a 4 star hotel experience, but glad my stay is short.

So happy we picked this hotel. They were amazing! I asked for a little something extra in my notes while booking online and they totally made it happen. We spent three nights, and ate at the restaurants multiple times. The valet guys were so nice the whole time. I really enjoyed our time and will definitely be back. Also, they have a Starbucks in the hotel! So convenient!

Pros: very nice and spacious M lounge for elite Marriott embers with a wonderful hot breakfast and the most lovely staff. Peloton bikes i. The gym and a very well stocked gym (even a cooler with cool and a scented towels. Room service was good and came in a reasonable time. Shuttle service to LAX was wonderful and terribly convenient (drivers and alls gaff were great. Cons: if you want two beds in the room they only have doubles available . Busy hotel however when checking in or when there were lines the lines always moved quickly. Rooms were spacious, but space was used well and they were clean Ayannaayanna

Terrible. Apathetic service at a run down hotel. Shuttle service pickup is an absolute joke and they shouldn't be allowed to advertise they offer it when it drives by more people than it picks up. Terribly managed and shoudnt have Marriott name on it.

The lobby and Hilton name must be why people stay here. The rooms are outdated, musty and don't seem to get cleaned often. There was dust and fingerprints and stains in the room. Maybe avoid the entire floor of 9 bc they must put non members on the floors below 10 bc they haven't remodeled anything in rooms and only put money into the lobby. Parking is expensive and there's no others options. Staff is nice but they prioritize members and not normal guests. Prices are ridiculous in the market up front. The restaurants have good options but room service food is not great.

Fast shuttle pick up from LAX to hotel. I literally walked out of the terminal and the shuttle pulled up. I booked with the wrong place last time and watched about 4 Marriott Shuttles pass while waiting for my one. Not what you need after a long flight. Check in was a breeze. The rooms are decent. Location is prime for intra travel and long layovers. The hotel has a bar, restaurant, Starbucks and store. The prices are exaggerated in the store, so I just used Uber eats to order food and supplies. Easy drop off and pick up. Going back to LAX the shuttle runs super early and quite often. This is now my go to LAX hotel.

Good experience had at the LAX Marriott. Conveniently located near LAX. The hotel even has a shuttle. Note the shuttle line can be long. If you want to feel like you are at a resort but still be by the airport, then this may be your place. To get the true resort feel make sure you get a room that faces the pool. A bonus is a balcony that faces the pool. Balconies consist of two chair and a small table. The rooms are clean and appointed with the basic needs. They have a fridge which is perfect for refreshments. A big pool exist at this hotel. Plenty of lawn chairs circle the pool. The pool also has a decent size spa. Food can be ordered at the pool. If you are a Marriott member, there is an M club in top floor. The club has breakfast, heavy appetizers at dinner and desserts. A bar exist as well. Alcohol drinks are for a fee. Great view from this top floor of the city and airport. If you are not a member, and desire food, there are some restaurants off the lobby. One of the biggest negatives at this hotel, is parking. Self parking is over 50 dollars per a night. This fee is high but you're at the airport.

Stayed here one night but it's a nice hotel with several dining options and a Starbucks inside the hotel. What more do you need. Clean hotel and modern.

They did a great job. I was surprised about how nice the hotel was and the staff was very friendly and accommodating. Very clean hotel, nice pool, great M lounge and overall we were very happy with the hotel. We will definitely use them again. Thanks for a great stay.

I'm a Marriott Bonvoy member and utilize Marriott properties as often as possible. I'm surprised at how this property is not meeting my expectations. We checked in yesterday and when we got to our room, there were only two towels, no bottled water and the lights by the bed didn't work. We called "At your service" but no answer so had to go to the front desk to get help. The bright light was Christian from maintenance who came to our room and reset the breaker (underneath the bed) and the lights worked! He also had towels and water sent to our room. Thank you Christian!! This morning our lights don't work and so once again we asked the front desk (still no answer at At Your Service) to send someone to fix our lights. It's been 3 hours and no one has arrived. We asked for a different room but the front desk put it back on us and said to check back later. We are here two more nights and I will never return. Finally, as a Bonvoy member, it would seem I could get a better view however at this point, I only care about having lights.

Holy Sh*t people complain about anything. Reading 1 star reviews based on Starbucks hours? Man, what an existence. I was living with a friend in San Francisco when I got a call from a dream job on Friday asking if I could start Monday, after being laid off for 6 months. I was not about to gamble anything and told them "absolutely". I put anything I could fit into my car and made a reservation here for a week, while I figured out my housing situation. Going in and out to and from work with a suitcase and several Trader Joes trips was exhausting and mentally draining trying to make it work. Let me tell you... the staff made it feel like I wasn't alone in my weird last minute trip trying to hold it together at a new job, in a new city, without a home, friends or family. Salvador in valet and Angie at the front desk are angels. They salvaged my peace when I had very little. I hope they both get recognized for their hard work, empathy, and professionalism.

Perfect place and filled our needs. We stayed here the night before catching a long flight the next day and saved us the worry of driving up early in the morning from Orange County. The staff are very friendly, our room was clean and ready when we arrived. The place does get busy during check in times. The shuttle to the airport was awesome, on time, and dropped us off at a convenient location to catch our international United flight. Would definitely stay here again.