Marriott's Kauai Lagoons - Kalanipu'u

Amazing time! My family traveled with 6 adults and 5 children 3 and under. Resorts like this make us proud to be MVC owners. The team that Jared, Candee and others have drafted are a great example of how happy respected players out perform expectations. Britney's front desk team is a prime example. Bryan, Daphane, Noelani, Crystal are just a few of the knowledgeable and always ready to help with a smile. |Alyssa was absolutely wonderful doing crafts with the adults and children.|The security team was cordial but protective of the grounds that the landscaping group take great pride in. |Cannot say enough about the housekeeping crew.||For future visitors-|One issue we had was this is a cashless resort. We ran out of tip money and will not let that happen again.|||We look forward to another great visit next year!|Aloha

We loved this resort. Being so close to the airport and not being disturbed by the jet planes was a huge plus. The pool/hot tub area was so nice and never felt crowded (March-Spring Break time). The numerous activities they host each day were fun for the whole family (4 yrs old to 64 yrs old). Towel service was easy and the kitchen was stocked with the cooking supplies we needed.

If you want some quiet, secluded time, in a THREE bedroom timeshare, this is the place to be. Off the beaten path with great views. Grounds are extremely well kept. | Although some rooms are island views and other are ocean views, ALL rooms can see the ocean and the bay. Been here multiple times and love the location. This is not a full service facility, no room service, restaurant, or other amenities. They do have an activities center, pretty decent workout facility, a pool (that although small, never seems crowded), and a 24 hour mini mart for sundries, food, and drink items. The engineering team and front desk staff are second to none and will address any issues that you may have. Only reason for a rating of four instead of five is that the closest shopping, beach, restaurants are a mile away.

We went with a family as a part of our Marriott Vacation Club. From beginning to the end the stay was very enjoyable. Our rooms were well equipped. Staff was very attentive, friendly, always willing to go an extra mile to keep us as comfortable as possible.|They also had a nice variety of activities.

Beautiful area with ocean view. On a cliff, will have to go to another area to be on beach. Has a pool that kids are enjoying. Full kitchen, small washer/dryer in unit. We had 3 br/3 bath unit.

The hotel is nice, but I’m not sure how it qualifies as a 4-star hotel when the only real amenity is a pool. You can’t even get a coffee here! I had a feeling it would be like this, but my family booked it for the three-bedroom option. Still, for a Marriott Vacation Club property, it’s pretty disappointing—definitely lacking and in need of improvements.

The next day after our arrival, my family and I wanted to talk to the concierge to figure out dinner spots & some excursions for the week. When I tell you our mood went from 0-100 real quick! We were extremely unsatisfied with the concierge Elsa. She was a complete disgrace & should not be associated with Marriott. Only to mention a few we asked her to write down any suggestions and she completely ignored us. We tried making small talk with her and she couldn’t even look at us in the face. I told her I was doing a photoshoot at tunnels beach that I was SO excited for. Her exact words were “if you go there you’ll die.” Thank god I went with my instinct…we went and couldn’t have had a better time. It was PERFECT! She was very dismissive and she couldn’t be bothered with us. There was much more she did to us but those are to name a few. Honestly when we left we were extremely saddened and disappointed. If I were her manager she shouldn’t be concierge and should be fired from Marriott. She was a complete disgrace to your resort! We deserved better than how she treated us! We’re Marriott owners for probably longer than she’s been alive. She needs to take accountability for treating owners this way.

Wonderful experience. Our room had a glass wall to the patio that folded open! Incredible ocean views. Our only helpful critique is, make sure your information on Kauai attractions is up-to-date. Several of the locations or events we attended were closed due to construction or season.

Came here for a wedding. This is where we stayed. We loved it here especially my babies. The pool was our favorite part. Our beach didn't have the beautiful clear blue water. But definitely super super clean. The food was good. Just loved the view over all the resort. Love their koi pond amd cool thing is guest get to feed fish every morning. They also had cool birds throughout the resort.

Our family had a wonderful experience during our first stay in Lihue. We must say that our Marriott stay had some wonderful amenities that included a nice room view and clean facilities. Our children enjoyed all the activities led by Asia including shaved ice, bamboo fishing and making their very own leis. It was a great time spent as a family in a quiet resort and away from distractions. Some possible improvements would be to not be charged $30 a day for parking. As the resort has no access to the beach or restaurants you need to leave the area and already spending quite a bit for lodging. It would also be great if the concierge was friendlier and had better options for families. But overall, if you are looking for a getaway with your family or as a couple this is a nice vacation.

First time to Kauai and to this Marriott. My guests and I love this place! Nice open clean rooms. Modern appliances. Big huge lanai with a view of the pool and ocean. Everyone was so friendly here. Makena was thee best. I see he is very well known here. He was a wonderful person to talk to great customer service!

We love the view and pool. Definitely our go to place to stay. Conveniently located in the center of town. Customer service is good. We love the cleanliness and housekeeping staff. Front desk is ok.

Wow.. if you want to relax, this is the place. If you the active and full of people locations, go to Maui and Oahu. The grounds here are very well managed and clean. The staff is very welcoming and professional. We got a 3 bedroom and the lanai has a fantastic view of the bay here. It said island view, and I'll take it! Would be glad to come here again anytime!

We had a relaxing and enjoyable 6-night stay here. The hotel, somewhat dated, still retains its charm. The personnel who greeted us on our arrival, from McKenna and Crystal at the front desk, to Jordan, the concierge, were welcoming and helpful. The grounds was well-maintained and picturesque. Our suite, with a view of the blue ocean, was comfortable and clean. It's refreshing that parking was free. The shallow pool, with a tube slide, was a favorite of our grandkids. They also loved the fun keiki programs at the activities center. I enjoyed the quiet daily early morning walk around the lagoon to start the day. There're several good restaurants, and a beach a short driving distance nearby. And it's situated next to a quiet beautiful golf course.

Wonderful! We had a three-bedroom and a two-bedroom unit fit family, including one infant.

Family of 5 stayed here for a weekend. Beautiful rooms with nice furniture and kitchen with fun sliding doors that open up to s huge balcony. The only reason for 4 stars is no access to the beach. You can drive 5 minutes to the Sonesta (used to be sister property) and access s great beach there, this place also has a really nice gym and activity center with ping pong and pool as well as board games. Fishing in the pond for kids, s'mores, ice cream Sundaes by the pool and free bike rentals were some of the activities we took advantage of. New construction going on around the hotel but we didn't mind it. Still had great views of the ocean.

Nice, spacious rooms, clean, but dated. The front entrance was so unimpressive that we almost missed it. Very strange especially for resorts in Hawaii where everything are so grand. We were very impressed with the spacious kitchen, dining and bedrooms. Beautiful views, nice pools, and well kept garden.

We were given a ground level room after I had requested a 2nd floor unit. They went out of their way to accommodate my request and we were able to get the room the next day. Everyone was friendly and accommodating.

We spent a lovely week in a three bedroom "villa" at this resort. First, the room: bedrooms were large, comfy, and each had their own bathroom. The master had a shower and tub, the second bedroom had a shower, and the third had a tub/shower combo. There was an in-unit washer and dryer and complimentary tide detergent. The main living area had a full kitchen with dishwasher and all the dishes/kitchen tools you'd need. There was a large dining table to seat eight plus bar seating along the kitchen counter. The best part was the living room seating, which was enhanced by a full wall glass door that opened completely to the the lanai. We were on the first floor and our lanai was edged by beautiful greenery on both sides for privacy and looked out over the water. Amenities Pool: The resort has a small but lovely pool that overlooks the water and is beautifully landscaped. It only gets 4' deep at the deepest point and is not wide enough to swim, but it's perfect for soaking in and is very kid friendly. There are also a few shallow areas only 6" deep if you just want to get your feet wet. There's also a hot tub, which is surrounded by a hedge for privacy from the rest of the pool. Unfortunately that means there's no view from the hot tub. Pool is open until 10 so a nice soak is a great way to end your day. There's no bar service at the pool but you can bring your own food/drinks. The pool also has showers. Ask at the front desk for a bath towel if you need one. Food/drink: There's no restaurant or bar at this resort but you can head down to the Marriott Kauai Resort for a few restaurant/bar options. It's an easy drive or a nice 1 mile walk. There is a convenience store in the lobby that carries drinks/snacks and the full kitchen in the rooms makes cooking your own food convenient. Extras: There are daily activities available to join like yoga and smoothies. We didn't try any of these but it's nice that they offer them. There are also bikes available to borrow for 2 HR chunks. They provide helmets and a map of the resort trail, which is the only place you're allowed to use them. The lobby has covered outdoor seating with charging outlets and some games. There are also grills and fire pits available on the grounds for your use. Reciprocity with Kauai Marriott Resort: Ask at the front desk for a free day pass to the pool/beach at the nearby Kauai Marriott Resort. They have a full pool with bar service and lounge chairs on Kalapaki Beach. There is also a shuttle which runs between the two resorts. Airport shuttle & check-out: There's a free on-demand airport shuttle, just let them know when you're ready to leave. You can also access their pool (and/or get a day pass to the KRM pool) for your last day. Check it is at 10 am & I had a 10:30 pm flight. Left my luggage with the front desk staff and enjoyed the pool & beach until late in the evening. The pool showers were perfect for cleaning in before my departure. Staff: Incredibly helpful and courteous. A+

Thank you Kaua'i Lagoons for such wonderful hospitality. Thank you for the birthday gift package for my boy's special day during our visit. It totally made his birthday vacation even more special. Our 2 bedroom unit was perfect. I loved the view and having my morning coffee on the lanai daily. My hubby and boys enjoyed having the living room tv to watch the FiFA soccer game. Nice living area for the family to gather and still have two other TVs in the bedrooms. The full kitchen was wonderful and had everything we possibly needed. Pots, pans, coffee maker, blender, and more. We cooked a majority of our meals and rarely ate out. We saved tons of money by cooking breakfast, lunch, and dinner. There are bbq'ers available on the property that are clean and ready for use. The washer and dryer unit came in handy. We washed clothes everyday. We could have packed half the clothes we brought. LOL. They provided a couple small boxes of tide. But a trip to Safeway we purchased tide pods to do additional loads. We loved having fresh washed laundry daily. Even a rinse of swim suits just makes things so much better. We used the 'bigger' Marriott pool twice. So nice to have the Kalipaki Beach and Marriott pool. I think this is the best beach on the island. The boys rented surf boards and I just laid out at the pool. Nice to have Margaritas and MaiTais delivered poolside and have the tab charged to the Lagoons room. You can rsvp one day at the Marriott beach pool. We had so much fun that we requested another day... there is no guarantee, however they were able to squeeze us in another. A final thank you to the Marriott Lagoons staff. We had a magical stay. This was our third time at the Lagoons and each time is better than last. Mahalo and Aloha till our next visit.

Great Room + Great View + Great Staff = Great Family Fun! ----------- This is the best resort and room we've had with Marriott Vacation Club, and we have visited several. The staff is very friendly and helpful. The views of Nawilliwilli Bay are awesome. Nice, relaxing... worth it! ----------- A sign in the lobby shared that the Hawaiian word for the week and the visit: Ku'uipo, meaning sweetheart. It's easy to have a fun, relaxing time with your Ku'uipo and kids when you're at Marriott's Kauai Lagoons! ----------- We visited Hawaii for our 2018 summer family vacation, visiting the Big Island, Oahu, and Kauai. All were very nice and we had a great time. We planned the trip to be much most adventuresome on the Big Island and Oahu and more relaxing on Kauai. So on Kauai, we spent more time enjoying the activities at the resort; we stayed at Marriott's Kauai Lagoons - Kalanipu'u. ----------- Thanks to the front desk team - Candee, McKenna, and Asher. All three helped us figure out what to do at the resort, answering quite a few questions from us during the course of our visit... they made us feel right at home! McKenna big help with local restaurants... With nice, big, full kitchens in the rooms, we planned few times eating out when on Kauai. McKenna helped us find pizza when we first arrived, SPAM on another day, and also pointed us to some great sushi at Sushi Katshu. Spam We wanted to have some on the other two islands and finally got some breakfast with SPAM on Kauai, at Roland's Mixed Plate. That was a really good breakfast. Sushi Katsu We wrote a separate review for that fantastic restaurant (https://www.yelp.com/biz/sushi-katsu-japanese-restaurant-lihue). McKenna was spot-on for this one... so good my wonderful wife and I enjoyed for date night, and then we all had our last dinner here before the overnight flight home. Great recommendations! Thank you, McKenna! ----------- We did many more things here at the resort in Kauai, than on the other two islands, including: - grilling Hawaiian-grown steaks on the grill for dinner - walked to the edge of the golf course, to listen to the waves crashing far below... and watch a plane or two landing nearby... yes, this resort is right by the end of the Lihue airport runway, but there are relatively few flights and you really can't hear the planes if you're not listening for them. - We enjoyed seeing the Moon next to Venus as they danced behind the clouds. - breakfasts and a couple lunches and dinners on the balcony - more virgin pina coladas, made in the blender in the room, with this recipe: In a blender filled with 4 cups of ice cubes, combine 3/4 cup pineapple juice and 1/2 cup coconut cream. Blend everything together until the mixture is smooth and frothy. Pour into glasses and add a slice of pineapple as a garnish. And for a festive look, don't forget the little umbrella. Source: https://www.goodhousekeeping.com/food-recipes/cooking/tips/g1735/pina-colada-recipe/ ----------- The activity desk team - Princess and Ellen, for fun with smores, poolside snacks, the travel bags and luggage tags. The Maze / Activity desk hosted these activities and more while we were there: - bamboo pole fishing. They both caught several small tilapia, who all clearly loved the hot dogs that we used for bait. We just had a bamboo pole, line, a weight and a hook. That was fun! - ukulele lessons!... that was fun and a little challenging... but Joey was helpful for us. We learned "walk walk run run" and we played a "Lava" song... that required three chord with challenging finger positions. - tote bags - we all painted the Kilauea volcano lava boat tour and the Na Pali Coast catamaran and had fun with the art. - we made luggage tags; we were late from the previous activity, and Princess stayed since she knew we really wanted to make them. - Mom and Dad enjoyed for Sangrias (Kirkwood Pinot Grigio and Malibu rim, lemon and lime, and some cut up oranges - nice!), and we all had snacks by the pool - dizzy soccer penalty kicks on the grass near the pool, then 2-on-2 soccer - scores - swimming and catching the pool and also enjoying the hot tub - watching "Jurassic Park" with other families at the "Dive in" Theater. - - seeing even more chickens running around the island - swimming and boogie boarding and having a great afternoon in the surf of Kalapaki Beach, at the next-door Marriott resort... they have a shuttle drive you between the two properties. ----------- We definitely look forward to visiting again! -----------

Get it together Marriott!!!!! My parents were required to go to a time share meeting at the neighboring sonesta hotel so my boyfriend and i went to their beach and pool area. i was harassed and threatened by a security guard named dexter because we apparently were not allowed to use the pool or beach chairs since we were not guests. then why have the MANDATORY meeting at the sonesta in the first place? and what do you expect people's adult kids to do while the parents are in a multiple hours long meeting? The managers were at least apologetic but still made for an unpleasant experience. They should've given us day passes for the pool or communicated to the sonesta.

Have stayed here before through my Marriott timeshare ownership. Absolutely love this particular property. The location is quite convenient to shopping, grocery stores, the airport, and restaurants. Whenever we visit, we prefer to stay on property and relax. The place is spacious with 2 master bedrooms and 2 bathrooms with a full kitchen, and a full size washer and dryer. This place is really our "home away from home". So glad this place is just a 25 minute flight from home.

I had a wonderful stay here with my family and their friends in early October. My plane landed a few hours earlier than everyone else and folks from the front desk/concierge were kind enough to let me stow my belongings while I explored the island on my own until the rest of my party arrived. I appreciated how large the suites were and the extra towels room service provided mid-way through our stay. The beds were super comfortable, the ambiance is amazing, and the view cannot be beat. I would love to come back!

The one thing I love about this property is that ever single bathroom smells amazing OMG what is that smell..

For those looking for a non-resort experience but still want some of the perks such as daily housekeeping, etc, then this is a good choice. The units are new, very clean and well appointed. The location is super close to the airport and markets. I enjoyed the quietness of this place. The unit we stayed in was super spacious and quite nice. We had a two bedroom king villa. The rooms each had their own bathroom and TV. The kitchen was well equipped too. I especially love that the unit had a washer and dryer. Housekeeping stops by daily to give a quick clean and replenish soaps and towels. Our view was not as awesome as I hope it would be. We had a direct view to a construction site, but that's ok..we weren't sitting and hanging around there all day. Complimentary beach accessories such as bikes, beach chairs, umbrella's snorkel gear, etc. were available for use, which is great! I would suggest that they set a limit on quantity of per family and to require that they are returned every night. I saw families walk out with several umbrella's leaving none left for others to use...and then likely keeping them for the duration of their stay. So a check-in- check-out process would makes things more fair. There is a small market/shop on the property in case you're in a pinch and need some toiletries or milk, juice, etc. They also have a DVD library for movie rentals. For those traveling with kids, I did see a pretty packed schedule of activities for kiddos. They also have music, happy hours, fresh juice offerings, etc on certain days. We didn't partake in any of those activities, but it was nice to see they had a schedule for kids as well as a yoga, walking and pilates classes. We enjoyed morning runs along the property. There is a small gym- which I used daily for weights. It's pretty basic but the equipment was nice. The gym is equipped with lockers rooms, towels, fresh water, etc. There is also a nice but small pool, which we did not use. Likely not ideal for kids. Overall, this was a nice place to stay during this trip. Everyone we interacted with was super nice. The property is really well maintained and clean.

A very quiet and relaxing resort. I had the two room villa all to myself. The location is near the airport, but not noisy at all. Rooms were clean and had a full kitchen. The balcony doors fold up and open up the living room to a comfortable lanai. While the rooms were awesome, the pool is small and there is no food on site. There is no beach access as well, so if these are dealbreakers, you might choose the Kauai Marriott Resort or Marriott Waiohai Beach Club which have beach access. I used the gym which was very well equipped, likely one of the better hotel fitness centers I've used. There are also daily activities, but none seemed to be that interesting. Overall, a good place to stay, but not the first resort I would pick if I came here for a vacation.

As a long time Elite Rewards member, I have experienced many Marriott properties and this one ranks at the bottom in respect to customer service. The island of Kauai is beautiful, so this hotel benefits from the location, but even the beautiful setting can't make up for the lack of customer service. We booked a room with a balcony; was given a room on the ground floor. I asked the guest services representative if we could have a room with a balcony as reserved and without looking, she stated "we are anticipating a full house tonight, sorry." We checked in on 9/16 at approximately 8:15pm. Upon arrival to our room (282) we found the "patio" was steps away from a public walkway, making it unusable due to lack of privacy. The room smelled like a petroleum based product had been used for cleaning. It was overwhelming and required that we open the patio door, which automatically turned off the a/c. I again asked for a different room, only to be told no again. The a/c unit was very inefficient, it ran all night long and was very loud. The electrical outlets near the bed for charging purposes did not work. The shower had dark hairs in it before either of us took a shower (disgusting). I had inquired upon check-in how late Dukes and/or the Barefoot Bar served food and was told Duke's was open until 9:00 and the representative at the check-in room told me she had never heard of the Barefoot Bar! The next morning, I went to the valet desk and asked for help with our luggage (it was a one-night stay for us). There were five valets, plus the Bell Captain standing talking and laughing. It took 45 minutes before anyone showed up to help with the luggage and this only occurred after a second visit to the valet desk where I encountered the same five valets standing and talking; they did not appear to be busy helping any other guests. Prior to expressing my concerns via this public forum, I attempted to contact the General Manager of the property. When I called to obtain an email address for this person, I was told they do not give out that information. I completed the survey that the property sent me electronically the day after check-out, but have not been contacted by anyone from Marriott about the concerns I raised. This was a one-night bridge stay until our condo was ready; perhaps guests that are only staying one night at this resort don't warrant the same courtesies and service as more long term guests. I am a loyal Marriott customer and have not experienced this lack of service ever with Marriott before. Truly disappointing and it was not a pleasant beginning to our Kauai vacation. We have been part-time residents of Kauai since 1984; I know what the true Aloha spirit of this island is and the Marriott Kauai Lagoons is not representative of that island spirit. Linda M. Lifetime Gold Elite Member

Our stay at Marriott's Kauai Lagoons started off a little rough. Upon entering the room, the floor felt sticky and "waxy" as if sunscreen was spilled or smeared all over, but it was on every inch of the floor. We called the front desk and they sent someone up right away and they mopped the entire unit. The floor was still sticky even after the thorough mop. Being too tired to deal with it, we just put on our socks and "lived with it the first night". What followed after is what really impressed me. The following morning, we got a call to check in to see if everything was ok, and if there was anything they could do for us. I brought up the floor again, and immediately someone was in our room to "assess" the situation. They then asked if it would be ok if someone could come in a buff the floor. We were headed to the pool so we accepted. When we came back, the floor was 100% better and the staff continued to call and check on us, follow up and make sure that our stay was going well. This is the kind of customer service that really impresses and made the rest of stay amazing! Besides the floor situation, this hotel was amazing. Our family had the best time here! It's a smaller and more quiet property than the large Marriott on the property, which was just our speed. The pool was well maintained with the best view of the cliffs and ocean. Our room had the most spectacular view! We had breakfast on the large lanai every morning. I loved that the glass "wall" opened up entirely to the lanai so that it felt as if we had an "outdoor" living room. We took full advantage of the on property activities that they offer throughout the day when we could, such as pond fishing, fabric flower making and smoothies. The staff were all very friendly, warm, helpful and personable. parking was a breeze. This was one of the most relaxing vacations we have had and can't wait to come back!

I've been to this island 5 times and have stayed at hotels, condos, and houses. I absolutely LOVE this place and would highly recommend staying here for part of your stay. One strange part is some of the rooms have beds that you have to pull from the wall. This was in an upgraded ocean view room, but we made it work. Everything was modern and clean in the space aside from the bed situation. Flight tip - The late checkout is worth every penny if you have a red eye flight. We were able to stay in our room until 7pm for $130. Beach tip - Kalapaki beach is great for lounging and boogie boarding!! Be sure to make the drive to tunnels beach and queens bath up north though! Pool Tip - order from the bar if you want a beverage. They did not have enough servers working the pool area

Conveniently close to the airport, the Lihue location also provides a good starting point for exploring the island. We had a nice suite with a balcony - views of the pool, ocean and hills. The rooms were clean, and the beds were comfortable. The kitchen was well equipped for eating (i.e. dishes, silverware) but if you are planning on cooking, you'll be more limited in your options.

Worst staff imaginable. They screwed up our room reservations FOR OUR WEDDING. Left bride, groom, bride's parents, and groom's parents homeless on our wedding day. To make matters worst, Azure was unimaginably rude. Thanks Azure for your aloha hospitality...

We had an amazing stay here. When driving up the grounds are stunning. My husband and I stayed in a 3 bedroom unit with my parents and 2 kids. So spacious, we all had plenty of space. The lanai was amazing and the views were beautiful. Kids had a blast in the pool. No room service here, but kitchen has all you need and Costco is about 15 min away. It's About 10 min from airport. We had an emergency and one of the staff members drove my husband 45 min away from the hotel to help out. Staff was sweet and they kept the rooms nice and clean. Will definitely return in the future!

First time at this property, let's see how the plays out. Initially it was a little hard to find, but GREAT view from our room near the pool! Rooms were clean and well appointed. Excellent location to incorporate the ocean, golf course, and mountains into your view. Great location for groups of friends or family due to the two bedroom minimum. My brother was invited over from the mainland so the room would not be wasted. He loved it! Nice appliances and perfect floorpan for entertaining. Loved the large balcony, it was perfect for morning coffee. I actually enjoy the seclusion of being up the hill at the end of the road. Not for everyone, but we all found it to be rejuvenating. That's what vacations are all about, right. We do all of the exciting stuff too, but enjoy the peace and quiet when we return to the property. The staff has been friendly (they speak whenever they encounter you on the property, which is important), and helpful during every interaction. We will come back and this is our new go-to location. Aloha!

Being a timeshare owner since 2000 with Marriott, I can say that this is my favorite location. It's quiet, close to the airport, and close to Costco. The pros: they offer 2 or 3 bedrooms, that are fully equipped with high end appliances and it's great to cook there and wash your clothes with a full washer and dryer. If you want peace and quiet, and a place to cook when you're on vacation this is the place. One can borrow DVDs from the front desk to have a movie night or just sit on the balcony and enjoy the evening. The Cons: the view is not bad, if you like a golf range. There isn't a beach to go swimming that is close by, but the closest beach is at the Marriott Beach Club. There's an eyesore which is a remnant from a project that was started and never completed from Ritz-Carlton that dampens the view, especially when one is halfway through a game of golf. Parking is free, but sometimes it can be difficult to find a spot close to your unit. They do offer a daily cleaning service for a fee. They do come in once a week to make your bed and give you clean towels and tidy up the kitchen that is complimentary. They will let you check in early if your unit is ready, but they are very strict about checking out on time. They are really nice about holding your luggage and they also have a scale so you can check the weight of your luggage so you won't be shocked at the airport. The front desk personnel and everyone that works there are very nice and really go out of there way to help you. It's always a pleasure to go there, and I can't wait to go back. Aloha

We chose Marriott's Kauai Lagoons- Kalanipu'u as our home away from home. It was a little on the secluded side but I certainly didn't mind it. Isn't that the point when you're on your honeymoon? My husband and I thoroughly enjoyed our stay here during our week long stay in Kauai. Our 2-bedroom villa had everything you could possibly need to live comfortably; a full-sized kitchen completely equipped with top-of-the-line appliances, a spacious living room with plenty of seating and a large LCD tv, king sized beds, walk-in showers, and a full-sized washer/dryer, which we actually did use to launder our clothes so that all we had to do was unpack when we got home ;) Perks of Kalanipu'u: - free wi-fi throughout the entire property - plentiful (and free) parking - business center - complimentary beach chair rentals (we didn't take advantage of this though) - Market Place in the lobby Other reviewers mentioned the helicopters and airplane noise but it wasn't bothersome at all. I probably only heard one helicopter over the course of our stay, but even then it was far away. I heard one airplane taking off and it sounded really close but it was never during late hours. Mahalo for the memories, Kalanipu'u. Aloha nui loa.

Baby, oh, baby! The Marriott Kauai Lagoons is one beautiful property! I've just returned from ten days on Kauai, with seven of them spent on this property. Traveling with my wife and friends we wanted something that t could comfortably accommodate all of us, provide a beautiful location, and had close proximity to what we needed (Airport, stories, various escapes) yet isolated enough for us to feel like we were on vacation. This place fit the bill. The rooms are great! We had a two bedroom (It also comes with three bedrooms) suite, each with full bathrooms, king sized beds, full kitchen, fully laundry, dishwasher, side-by-side refrigerator, and spacious living room and balcony. While the view was mixed (This part of the Marriott property is still under development and one can see work being done by the former Ritz-Carlton property) and noise from the pool occasionally filtered upward, bottom-line this is an excellent place to park yourself for a holiday. On a final note, understand that this is Hawaii and not the mainland. The service, while they try, is not up to the standard of New York, San Francisco, Chicago, etc. They mean well, they are polite as the day is long, but those who work here can be forgetful, slow on getting things done, give up (I tried to send a fax and they were not as helpful as I would have liked) and get befuddled. Do yourself a favor and don't take it personally. The people who live here have limited resources and if they can make things right, they will. When our room wasn't ready at the appointed time, they gave us a free full cleaning! By and large, I'd stay here again and would even bring family members (There's privacy enough for all) along for the ride. This is an exquisite stay and I enjoyed myself immensely!

A 4 so far... We were escorted in from the parking lot/bag drop, given explicit instructions. People here are very friendly! Guy named Myles asked if I was eating a loco moco. I said, "Oh yeah!" (Love the stuff!) He asked if it was from Keoki's, said yep. He said it was great home cooking (agreed) and his was waiting for him when got a break! We were laughing! Beautiful course so far. We're at the driving range right now. Hubby has a wind to contend with... Great course. Of course, hubby did better on the back 9 - I think because I wasn't watching... I don't know. When I dropped off the cart after the front 9 and ate, Ricky gave me a ride to the parking lot. What service! I have to change my star rating to a 5. Plus, nice views!

This place is so awesome! You'll enjoy the views and splendor of staying at this marriott vacation destination! We stayed at one of the three bed room units with two of our closest friends and throughly enjoyed the experience. The rooms, kitchen, living areas, and the complete facility experience is wonderful. The swimming pool is nice. The gym is big and machines are life fitness machines. They had a welcome dinner on Wednesday evening. Food was wonderful. It was fun to get together and mix and mingle with other vacationers at this destination. My recommendation is to get a room with an "ocean side" location. But if you are seeking the best experience on a budget, book a room on the farthest from the ocean building. Why? The view of the pool and the ocean is square on your horizon and THE SUN NEVER FLOODS your balcony with heat! We stayed in room 2150. It was the best. Check out the pictures that others have posted. We stayed here for 10 days. We can't wait to come back next year!

We've stayed many Marriott vacation apartments and hotels, so we were surprised at the egregious noise here. It's the third day in a row where extremely loud gardening is being done right outside our rooms. There is absolutely no reason to mow, edge, and blow EVERY SINGLE DAY! Don't stay here if you actually want to enjoy a quiet resort style vacation because around 30-50% of the time the noise is obnoxious. The buildings are right under the flight path of the helicopters which sometimes leave every 5 minutes. You would think Marriott would compensate by having everything else as quiet as possible but seriously, I'm amazed at the amount of loud gardening they seem to think is necessary. It's NOT! Don't stay here unless you're going to be gone all day doing activities.

A beautiful property! We loved the new rooms and the full kitchen was great. We especially enjoyed sitting on the lanai and eating dinner. The pool is small but very, very nice. Too bad they don't have beach access, but it is easy to go down to the Marriott Beach Club. All in all, a property that I would go back to in a heart beat.

What a great week! This resort is secluded and not over crowded. Service was consistently great. Pool is perfect for sunbathers. Our 3 bedroom was very roomy, clean and comfortable. Best part was the balcony. We had many dinners out there which was perfect. We will certainly return soon.

I had the pleasure of meeting Kurt, an incredible Staff of the marriott that knows well how to serve people in this industry. Thankful for people like him- keep it up! You make a difference.

This is my second home. I've been coming here for nine years now. Abbey, Candace, Monique in the front lobby are like family. They always meet you with a smile and will do anything for you. On the golf course there is a Starter named Ricky. He to is family always smiling and a great big Aloha. It's so relaxing here. The golf course is my favorite course all time.

Marriott's Kauia Lagoons is a hidden MVC Gem. Possibly the most peaceful and scenic location in all of the MVC's we've visited (we are 9 year Presidential level members and we've seen all but one of the MVC's in HI). This is a small location Amazing views, and without a doubt the NICEST staff we've had with MVC. Couple of shout outs to Candee who checked us in and Matt who helped with our luggage etc. (hope I got those names right). Note there are no on site services for food, drink, coffee etc. We didn't realize this but that's my fault for not doing the homework, so just a heads up. The only item that kept this from being a 5 star visit was getting locked out of our room for about 45 minutes and resulting in a missed afternoon activity. I'll put this one on management who didn't really heed the call or understand what was happening. The automated door lock systems run on a battery and if it goes dead, your keys don't work. The front desk insisted it was keys needing to be recoded (note we tried that). Kudo's to the housekeeper in the room next door that radioed the desk several time for assistance as well as the engineering technician who showed up about 40 minutes later to .... replace the door battery. Overall I highly recommend a visit here, its a fantastic spot.

Close to the markets and airport. Exquisite level of appliance and furniture. The suite is excellent and good for family.. Resort activity limited but still better than other hotel. Great for taking rest in quiet condition. Highly recommend

Spent a weekend with friends for their birthday and it was great! The room we stayed in was amazing. There were three bedrooms in the suite. And it overlooked a breath taking view! Kitchen was a good size and had cups, plates, silverware, bowls, electric stove and a good size refrigerator. The pool was a little ways away, but it was nice. There's a mini water slide and the pool goes to 4'. This is a really nice place. We'd love to stay again.

Great spot to relax, rooms are modern and well appointed. View was spectacular and it's Kauai! Kind of hard to go wrong. Didn't golf at this course as it was excessively expensive which is the reason for the 4 stars. Otherwise it's a wonderful place to take a vacation.

I haven't even checked in yet and have had the worst experience I've ever encounter at a Marriott or MVC property. Be aware that if you purchased an encore package it is nothing like they explained in the presentation to get your money. This coupled with the poor customer service offered at this location makes me want to sell my ownership and relinquish my platinum elite status. Being an owner offers no benefits. Very disappointing.

Just returned home after 5 nights here and we were pleasantly surprised with how great our stay was! After reading some of the reviews I was a little nervous but everything was great! The only reason I'm not giving 5 stars is for the lack of food options on site. If there was a small bar with appetizers or small bites available I think this place would be 5 stars. The pool was awesome for my 2.5 and 4.5 year old. There's a small water slide that kept them entertained for hours. There's only one pool but it's multi-level and almost feels like 3 pools. We took the shuttle to the neighboring Marriott but honestly enjoyed the lagoons pool better. The rooms were great with fully stocked kitchens, laundry rooms and nice sized bathrooms. The airport is very close but the noise wasn't very noticeable unless out in the hallway in front of the rooms. BBQs are available with picnic tables, fire pits are also available.

Comfortable spacious. Wish our stay was longer (2-day stay). Will definitely return. Cons: no water for a day due to repairs. One of the plugs closest to walk-in closet doesn't work. Far from entrance to major road. No can swim in the big pool and lounge chairs at Kauai Marriott; isn't this property one and the same? Pros: full kitchen, walkways in the back, 2 rooms with comfortable beds, spacious living room, beautiful lanai. Lots of drawers/storage Clean. Kept us informed on water repair issue. Mahalo to Mindi for the great customer service.

The villas are great. Request upper floor if you can but you can still get a great view of the ocean on ground floor. One quick shuttle ride to the beach at the Marriott Beach club. Beach chairs and other amenities like bikes are available upon request. Lots of things to do and see. Service is excellent.

One of the perks of weekly business travel is airline miles, hotel & rental car points. I cashed in all mine from this past year with a 5-night stay at Kalanipu'u Lagoon. I will start by saying that this property is confusing. Even when calling the Marriott reservation line to book this hotel, the reservation agents seemed to confuse this property with the hotel on the same property. We, too, upon arrival, got mixed up. The signage is atrocious and very confusing - the trick is to just keep driving as far as you can go on all the roads around the swirling golf course and across the tacky, gaudy bridges over the lagoons, and past the appallingly outdated and weird cement fish in one of the lagoons as you near the villas. Once you find it, however, it's well worth it! We loved our 2-bedroom villa (the smallest available, as this property only has 2 or 3-bedroom villas). We had a spare bedroom and bathroom for no apparent reason, which seemed excessive, but the spare bathroom occasionally came in handy, as did the spare TP, toilet paper, and towels the day housekeeping forgot to clean and tidy our room (even though I called to request service, and I am a platinum status member). That's another reason for the removal of one star - in addition to the confusion and sometime snobbiness from the hotel on the same property, their service - including IVR - was rather inconsistent. In addition to their less than coherent signage directing us to our hotel, when we'd call the front desk (pushing zero on the phone, since there was no "front desk" button), for some strange reason, I'd be directed to the hotel front desk and not my own at the Kalanipu'u villas. They would say things like "let me connect you to your front desk". Funny! I thought I was calling my front desk. Also, if I was calling the "wrong front desk," why was I greeted with my last name? Very odd. Aside from the signage and non-standard IVR on the phone lines, the housekeeping was SUPERB on 2 of the 4 days we were scheduled to receive tidy service. Our beds were made, towels/TP/kleenex replaced, and everything was spotles - including our kitchen! However, 1 of those 4 days our TP & kleenex was skipped. And another of those 4 days, we were skipped for tidy service! We were totally forgotten, even though - while most guests at these villas do not receive daily tidy service - since I was using my points - we were set to receive it each day. Sure, my bf thought it was unnecessary that we receive it every day, but I prefer my paper products refilled and bed made while on vacation, and he is much more low maintenance than I am high maintenance. Last of the "cons," the king mattress was very strange indeed! One whole side was sunken in as if the bed was a sleep number but not fully pumped up with air! Was a rather large person staying here before us? There was in fact a ridge between the two sides of the king mattress, and an obvious imbalance. It was peculiar and uncomfortable, but we did not report this, as I hardly expect them to have a spare mattress. Also, as has been the trend at Marriott's lately, they've been scrimping on costs since the bottom fitted sheets no longer fit the mattress and come off during the night. I don't know about you, but the last thing I want to do is to touch a hotel mattress, so this grosses me out. Figure out your cost structure Marriott, and order fitted sheets and mattress covers that properly fit your mattresses. To this end, Hilton's sleep number beds and Westin's Heavenly beds are *FAR* superior! We LOVED the views from our luxurious villa - we could see the ocean, mountains, and watch the sunsets on our enormous deck. We LOVED the sliding windows/doors that were designed to fully open to create indoor/outdoor living in the main living room. We loved the open concept kitchen / dining / living room. We enjoyed the comfortable living room furniture and fully stocked kitchen. We loved having a washer / dryer to clean our clothes after muddy hikes. The location was a bit more rainy than when we were staying on the south side the week prior, and we heard many a helicopters and planes since we were on the flight path and so close to the airport. Having stayed at the Westin in Princeville in one of their 1-bedroom villas a couple years prior, this would be my comparison: - Better Beds: Westin - Better bathrooms: Westin (dual-headed shower & cool tub window pass-thru) - Better Living Room: Marriott - Better Deck: Marriott (indoor / outdoor living) - Kitchens: comparable - Better Customer Service: Westin - Better Location: Individual preference, both have pros & cons - Better pool: Westin is more relaxing, better suited for couples; Marriott for kids & families - Wish list: Convert the Westin & Marriott pools to saltwater like the Hyatt's pool at Shipwreck Beach - much better for hair & skin :) I'd of course stay at either property again, and enjoy both for different reasons.

Simply the best. We had a 3bedroom/3 bathroom unit... overlooking the pool. Gorgeous views... love the lanai/balcony... the kitchen had everything, dishes, silverware, cups, glasses, some pots and pans, even dish washing soap... bathrooms had top of the line toiletries... and the unit had a full sized washer and dryer. Even though the occupancy rate was high, it is spread out and not a lot of people at all. We live close by, so we liked being able to just go home and get what we needed. We felt secluded and totally relaxing.

I stayed here for a couple days on my 10 day Kauai trip to try it out. The place is absolutely beautiful and top knotch. A slightly less crowded property compared to the neighboring Marriott Kauai Ocean Club. But if you desire to enjoy the restaurants and shops adjacent to the neighboring property, there is a free on demand shuttle. I booked an "island view" room which had an amazing view of the ocean. All the rooms face the ocean, my guess is for this property island view=ocean view and ocean view=ocean front. If you are a golfer this is a perfect location as well, The 18 holes are some of the most relaxing and enjoyable holes of golf you will ever play. Minor drawback is there is literally nothing going on here and no places to eat, no poolside bar, no snack hut, but there is a sundry. The trade off for peace and quiet (for the most part) may be worth it if that is what you are looking for. Unfortunately the property is close to the Lihue airport. But the airport itself is thankfully not a busy one. But about every 30mins there is a plane taking off and landing. Rooms themselves are beyond spacious. Honestly, a lot of wasted space, but it is very nice to vacation comfortably with a FULL kitchen. One of the best villas I have ever stayed in.

I can't even begin to tell you what a beautiful and spectacular place the Mariott's Kalanipu'u Lagoon is. All the amenities you could ever imagine and expect from a class hotel. Of course this kind of luxury certainly does not come cheap. I'm not going to yey or ney the value in comparison to the experience because I did not finance this excursion whatsoever! What I can say is if you plan to go there, be advantageous. Bask in the glory of the Kaua'i sun on the balcony, take a dip in the 'endless' pool for an hour, and melt all your troubles away in a made-for-two hottub. I did just that, along with roughly thirty family members during our three-evening stay. Yes. Thirty. We were spread out across the property, staying in a 3 bed/3 bathroom suite - Enough to fit 10+ each, but who's counting? The rooms were furnished with comfortable beds, a window facing the beautiful Pacific Ocean and mountain range, a flat screen TV and, well, anything you would expect from a hotel but fancier. The living room is beautifully decorated with stained oak furnitures, granite countertops and state of the art fixtures. And I can't exclude the mega sliding door spanning 15 to 20 feet across to the balcony. I was truly amazed by the grandeur of it all. If you're EVER going to have the pleasure of staying here, please please make use of your time here! You will not be disappointed.

We stayed at this property in late June and had a wonderful time. We were in a large 3 bedroom/3 bath unit. This unit was very spacious, comfortable and nicely appointed. We travelled with 5 adults and 2 children and had plenty of room. Having a third bathroom was very helpful. We really enjoyed the large balcony with glass doors that open across the entire living room. The balcony was a great place to relax and enjoy the beautiful view. We encountered some insects and a small lizard in our room but that was not unexpected in a tropical area with the doors open so much. The pool was not that large but attractive and adequate. The kitchen was well stocked with a large refrigerator. We used the gas grills to prepare a lovely meal one night. Like most timeshares there is no daily maid service but they were quick to exchange our towels and pool towels for fresh ones whenever needed. There is no beach access but nice beaches were a short drive away. This facility is no longer affiliated with the beachfront hotel nearby that was formerly a Marriott property, so you can no longer use that facilities amenities. However, that beach is a public space that you can visit. The entire property was very attractive and a nice place to stroll around with the beach on one side and fresh water lagoons on the other. We had a great time and highly recommend this place.