Tatiana V.
Yelp
I have shopped at this Marshall's for 4 years now , it was my place to go , when I felt depressed, there is so many things theat you can ust look like toys , jewelery and clothe. Until tomorrow it was my favorite shop , I recently bought tons of kitchen storage from OXO at their regular price and while I was shopping one of them went on clearence , I forgot my $20 reward and decided to get it and return next day and do a price adjustment, I spoke to general manager and she said it will be just fine as long as I will have receipt , when I got home I found that one of the containers was crushed, I returned to the store next day and wanted to use my $20 reward on it , and just decided to ask manager on duty (his name was Miles, the Asian guy) and asked him if they would sell me leads , because there is a few containers that are broken already , but I would purchase the leads ... He gave me dirty look , and said that he would make more money off of it if be just sends it away, instead of selling it to me...I don't have a problem with store policies , but the way he said that was auful! I felt like I was begging him to give it for free or something...so I told him how he made me feel, and said that managers shouldn't treat customers like this, especially loyal customers like me, he answered that there is tons of other customers,while I had full cart of stuff and two children with me, he had no problem saying that , I felt so humiliated , so I just put all the stuff back at the check out and said I have changed my mind because of that manager! I have TJX rewards card and shop there air, may be that's my mistake? At the end of trip I left with the cart because I had carsit on top of it and headed towards my car, and Miles( the manager) send a person to follow me ,lady told me that I can not take a cart out of the store!!! Really!!! I never been followed before ! I felt like they treated s like a shoplifter ! All these years being a loyal customer and be treated like this? I will try to talk to the manager on top of him, but will it change anything?