Marugame Udon - Japanese Noodles & Tempura (The O2)

All the staff we encountered, from the serving counters to the till were friendly and helpful. There was a slight hiccup with my loyalty reward but the manger resolved this. The noodles were very good, especially the pork tonkotsu which was flavourful. I do prefer my food very hot in temperature, so the only other thing I would say is that tempura was just warmish. There is seating on the ground floor as you walk in and also upstairs. The dining areas were clean. Once you have finished eating, it is custom to clear away your bowls/cutlery back onto the tray and put it in the wheelie tower of trays. Overall a great experience and I would recommend this place.

1st time been here. Service is great. Staff guide you how to order because it looks different with other restaurants. Foods are tasty specially Udon.

Nice selection of food. Cafeteria style, get your food pay first and then have a seat. I enjoyed the small side dishes but they do add up. The takoyaki tasted really good. There was no rice available. There was a queue. There were a lot of seats despite how busy it was. It can be a bit cleaner.

Don’t go there. The hygiene is very poor. The trays are not clean and have a bad smell. The condiments area has spoiled spring onions covered with flies. Disgusting

Delicious udon. We also liked the crispy fried side dishes (sweet potato, prawn, edamame, seaweed, etc), and chocolate dorayaki. We could add in condiments we wanted, and it was all good. Seating areas are available inside, and outside. Toilet for customers is available.

Went here the fist time when the store opened and I was disappointed with a long queue (after getting the udon to pay) and the not hot food. Back here again, and I was genuinely happy to see the improvement and whilst you still had to queue to be served, there were only one or two people to pay in front, which meant the food kept hot and delicious.

Unfortunately, this restaurant lacks cleanliness. The kitchen was messy and dirty, and didn't invite anyone to order anything. The floor, tables, chairs, cutlery, and glasses were also dirty...maybe I chose the wrong day to go. The food wasn't anything you can't find anywhere else.

Great quality of food—everything was fresh, flavorful, and served quickly. Truly a delightful experience! The dishes were not only delicious but also presented beautifully. Special shoutout to Shiva, who was absolutely amazing—friendly, attentive, and made sure we had everything we needed. Highly recommended!