Sam B.
Google
We had bookings at both Mary Mary and Peppina and were really looking forward to the experience while travelling down from Queensland. Unfortunately, my girlfriend became unwell and then hurt her eye, which meant a last-minute visit to the optometrist.
Lucy personally called me to check if everything was okay, and her kindness genuinely meant a lot during a stressful moment. She was so understanding, helped organise both cancellations, and didn’t charge us any cancellation fees.
Her compassion and professionalism were outstanding, and it’s rare to receive service that feels this human. Although we couldn’t make it this time, we’re already excited to rebook on our next trip because of how wonderful she was.
Thank you, Lucy - 5 stars and more if we could.