Alicia Monsibais
Google
I visited Más Café, and they had a secret syrup today - tamarindo. The owner, Steph, recommended it with either cold brew or lemonade. The lemonade sounded amazing, but I was in the mood for coffee, so I decided to go with the cold brew.
There was a line when I arrived, and due to the high winds, the window was closed. Instead, they were taking orders outside of the trailer. By the time I reached the front of the line, I ordered my cold brew, only to find out they had run out of ice. Steph kindly asked if I minded waiting, as more ice was expected to arrive in about two minutes.
As I waited (not really paying attention to the time, since I was just vibing and listening to an audiobook), I saw one of the employees dash outside to grab a bag of ice from HEB. Steph came out again to apologize, explaining that the ice was on its way but there was a hold-up at the Bandera light (probably due to the crazy wind and stupid drivers). She asked if I wanted a taco while I waited, which was a nice offer, but I declined, letting her know I didn’t mind waiting at all - I wasn’t in a rush.
A few minutes later, the employee returned, breathless from running with the ice. Steph checked in on her, making sure she was okay and offering her water, telling her to take a moment to catch her breath. Once everything was in place, the duo worked quickly to get the orders out.
Finally, Steph handed me my cold brew, apologized once again for the wait, and expressed her appreciation for my patience. She even mentioned that the next time I visit and she’s there, the drink would be on her. While I appreciated the gesture, I honestly didn’t mind the wait. I understand that small business trailers can sometimes face unexpected challenges, and the demand can be higher than anticipated.
In the end, the experience left me genuinely impressed with their customer service and the quality of their drinks. I’m glad I made the tamarindo choice. It was delicious and worth the wait!
Every time I’ve visited Más Café, the employees and owner are genuinely the sweetest people, and this experience made me appreciate them even more.