Breana T.
Yelp
I have repeatedly tried to contact management to address these issues before posting this review. They have ignored the emails and when I've called in they have never returned the calls as they stated they would.
I stopped by your restaurant for lunch. And the experience was notably not good to the point that it felt deeply prejudiced. This was my first time returning since they had first opened years ago. My first experience was awful which kept me away for so long so I'm disappointed in what happened when I returned and felt compelled to share. I brought a friend in, no one greeted us, no one reminded us to order up front even if we were eating there. Even when I went up to the front, I still wasn't greeted, the person just stood there waiting for me to order. I asked for the seasonal Guava Margarita (listed on the menu), and was told they didn't have margaritas and she recommended the sangria. Sangria is not remotely close to a margarita, and I was clearly hesitant. Instead of offering a taste (which would have been excellent service) she just stood there and then let out a loud and exaggerated sigh as if to tell me to hurry up. I went with the blood orange refresco and tacos. When we got back to our table, my friend also commented on her rushed sigh. When my tacos arrived they were cold in some spots and had a very strong bitter taste. Almost like biting into the pith of a lime. They were hard to eat and I tried covering it up in hot sauce to hide the bad bitter flavor to no avail so I ended up leaving a whole taco behind. And at the highest price in Marin for tacos 2 for $15, that's notable. She didn't bother to ask if something was wrong when she cleared a plate with nearly a whole taco nor did anyone check in while we were eating.
My friend ordered a burrito, then the same woman comes to the table to inform that they are out of rice and it'll take too long for them to make it so we would need to order something else. This is exactly how it was put to us. No option to wait, no time approximation, just "order something else" - instead she suggested the tacos with guacamole because it would be the "same price." The lack of awareness for any sort of customer service here was shocking. They were out of two things and as a Mexican spot to be out of rice is really inexcusable. Instead of apologizing and offering maybe some chips and salsa on the house for the inconvenience, she's standing there, no menu in hand to offer other suggestions, only offering tacos with guacamole "because it's the same price." She then came over several times at the end of our meal continuously interrupting us to pick up one glass at a time and saying "is there anything else" twice, again loudly, and in a demanding abrupt tone that made us feel very unwelcome and as though you were closing and we needed to leave. I have worked in the industry and she was doing all of the tricks we use when we want to turn a table. The patio (where we were seated) was wide open and they were 5 hours from closing. It's not like we were holding up a table that was needed for other guests. It was so bad that my friend, their first experience here, leaned over to me and said, wow I'm really uncomfortable, I think they want us to leave, do you get the same feeling?
I felt someone should know because both of us still feel very uncomfortable about the unpleasant experience and absolutely no one from management cared to reach out.