Sage G.
Yelp
A Longtime Customer Completely Let Down
I've been eating sushi for over 30 years, and Masa Bistro & Sushi Bar used to be one of our favorite spots for birthdays, family dinners, and gatherings with friends. After our most recent visit? We won't be coming back.
I ordered a shrimp tempura roll--something I've had countless times at restaurants across the country. What arrived was covered in eel sauce and stuffed with lettuce. I politely asked the waitress if I could get it remade without the extras. She was kind and put in the request.
Then she came back and said the manager told her "the description for the shrimp tempura roll is on the Roll page." The problem? I ordered it from the Lunch Specials menu, which has no description at all. So unless I had read the Roll page in advance, I was just supposed to guess it would be a totally different version. Instead of fixing it, the manager told her I'd have to pay full price for a second roll--plus an extra dollar just to get spicy mayo.
What should have been a simple, reasonable request turned into nickel-and-diming and a complete lack of hospitality.
Then came the food:
* The miso soup tasted like brown aquarium water--seriously. Not savory or warm, just murky and fishy, like the smell of a dirty fish tank.
* My daughter ordered the Japanese ramen, which her dad has had many times before at this same restaurant. It normally came with the typical wiggly ramen noodles. This time? Thick spaghetti noodles that tasted like plastic. The broth was equally awful--exactly how an old aquarium smells.
* The Chicken Pad Thai was the one bright spot. Delicious as always and the only dish we finished.
And to top it off: when we placed our order, I told the waitress we were celebrating a birthday. She got excited and offered us the Birthday Fried Banana Dessert--which we accepted. My daughter was excited about it. But guess what? It never came. Not a word, not an apology, not a check-in.
We've celebrated so many birthdays and special moments at Masa over the years, but after this experience--between the dismissive management, disappointing food, and forgotten birthday--we're completely done.
We took the leftovers home and fed them to our chickens because I refused to waste $70+ on trash. So congratulations, Masa: my chickens got the most expensive meal of their life .
Update: 8-5-25: My friend somehow got the food report from the Food Inspectors that just happened 6-23-2025
*need dates on defrosted food
*no soap at bar
*missing dates on food
Check the pics for more of the report