MASA

MASA Final expense insurance My wife and I attended a MASA seminar as we are lifetime owners of MASA Global. What we were interested in was the Concierge services in relation to funeral planning. The salesman (G. Randal), was knowledgeable in this area, we shared our personal medical information and decided to open an account for each of us. The salesman was given our bank information and we were told we would be contacted by Occidental Insurance in 2-3 days this was a Wednesday. After not hearing from insurance company, and having second thoughts, we reached out to salesman to CANCEL on the Tuesday afterward. The salesman related that he was ill over the weekend. On that Tuesday, the insurance withdrew money from our bank account. 2 weeks later, we still have not received our money. Date of experience: April 23, 2025

I opted not to use the service so when I called my rep (Dara), she was beyond rude and resorted to fear mongering. Transferred me to cancellation services. That was back on 3/13/25. Between then and today (4/14/25), I called 6 TIMES because I hadn't received confirmation. I was assured that it would be cancelled and I wouldn't be charged again; however, received a charge this morning. I finally received a confirmation email and that I would be refunded after speaking with 3 separate people. Most of the people are very nice, but the overall experience with this company was HORRIBLE!

Masa Salespeople try to sell you insurance plans for emergency transport services. They scare you by telling you that emergency transport services are not regulated by the government and that they are allowed to charge you excessive fees that will keep going up because of not being regulated. Their salesperson said that am ambulance trip will submit a bill to your insurance company and they will pay like $250 and that in some places, you can be charged the difference which in some places can be 2 or $3000 more for a 3 or 4 trip to the hospital and a life flight could be like 20 or $30,000.00. There are different aspects to the plan that appeal to different people. Like if I traveled around the US or internationally, I could say that those aspects of the plan are enticing. But I am very unwell and I barely leave county let alone the house except for going to doctors appointments, haircuts and occasional brief grocery store trips. So there was only 2 aspects of their sales pitch that enticed me. The first being that if I needed an ambulance and my bill is that 2 or $3000 more after insurance. That all I have to is write that I have Masa on the bill along with my member and they will pay whatever additional fees there are. They will not try to negotiate the the bill. They will just pay it. The second is that if I am taken to the ER by ambulance and I am admitted, they will pay whatever additional fees they charge for me to have a private room if one is available. So that is why I purchased the plan. I had just moved here and nothing about the charges in my area for ambulance service. You would think a salesperson would get a brief idea of the charges in the county they are inviting people to have dinner and explain their services to. They don’t. And the only thing I would paying extra for where I live is only the Masa fees. In my county, the part where I live has free ambulance and fire service. I found that out a couple weeks ago when I called to see where my bill for an ambulance I took to the hospital. I was happy to have my Masa card and give it to pay the difference. They don’t even bill my insurance. Then if I am taken to our very only good hospital and I am admitted, they don’t even have to pay extra for me to a get a private room. Because all their regular hospital rooms are private. But with moving here 6 month before and not knowing about those to aspects their is no charge for, I had no idea and then the invitation was vague about what we would be discussing. So I couldn’t research before I went. And they are trying to catch as many thee to sign up. So, on the aspects that appealed to me.they had nothing to cover. There was no reason they would have to pay thing for me. Not a life flight. I am only 3 miles from the hospital. So I asked them to cancel my service before another fee came out and to refund me the fees I paid because they would have never had to pay any claims for me unless I was the kind of person who travels but I can’t. So their response was waiting a few days to cancel my plan which resulted in an additional fee to come out which they said they will refund later and no on a refund on the plan that they knew they would never have to pay out on. They didn’t even offer half of it back. So I say BEWARE, THEY ARE VERY GREEDY AND DISHONEST. Why would you keep a persons money when after you become aware that there was never a scenario in my situation where they could have to pay out for me. If it would have been possible, that would be a different story because that is the essence of the term insurance. I never needed one so I shouldn’t of had to pay for it. Be careful younger adults for you older parents. This insurance is only for seniors and disabled people, people who are easily taken advantage of. I was.

We had MASA and our son had to b airflighted to another hospital out of town. Before we got the bill , our regular paid insurance paid all but $200. If I had known this to begin with I would not have gotten MASA. When I tried to cancel, they gave me the run around then I sent a registered letter to them at the address they gave me that was sent back" returned to sender , insufficient address. The exact address they gave me . I've been trying for 5 months to get them stopped from ripping my bank account. They've lied , delayed , and Dene everything they could to still take $money from my bank account. Check what your insurance will pay and DONT LET MASA HAVE YOUR CC NUMBER UNTIL YOU MAKE SURE YOU DONT ALREADY HAVE COVERAGE IN YOUR INSURANCE POLICY UNDER CATASTROPHIC COVERAGE. IM STILL TRYING TO GET THIS STOPPED. 5 months.

I filed a claim a few days after Thanksgiving of 2024. I was driven to the hospital with pneumonia which is 70 miles away from my house. I was released 4 days later with no way home. I called an Uber. I called MASA to see if it was covered and they said it was just send the receipt and write on a piece of pater the details. I did as instructed the first monday after Thanksgiving. Its now its now the 6th of February and their customer service is only interested in passing the buck. I do say they an excellent sales pitch. I called the beginning of January of 2025 and was told it's under review. I called today and was transferred to 3 different people whom atleast the people did not care to assist only cared about transferring me to someone. My claim.is only for 99 usd which is clearly in my benefit agreement. I will not renew with them and I will not recommend anyone to sign up with this company if anyone asks me. MASA customer service has failed me and their claims service has definitely dropped the ball in my situation. It appears they do not care about any customer unless they are getting payment new memberships in my experience and in my opinion. They are not worth the time I'm investing for a simple 100 usd claim I only wish I could have given them a 0 star rating instead of 1 star

MASA MEDICAL EVAC INSURANCE. First experience NOT GOOD. Called about trip coverage because of a friend’s recommendation. Actually messaged first from their website- got no response. Called the 800 number got ‘Dara’ who answered questions until she found out that i lived in a state she could not sell to, she quickly CUT ME OFF. Because of referral i would have done a credit card or phone check bit now looking elsewhere.

Fortunate not to have had to use MASA service yet. Hopefully their service is better than our salesman, Dewey. He lied about giving us a gift card. After 3 reminders to him, we still have not gotten a response from him. He brags about all his vacations, probably using the perks he's promised customers. 😡

If i can give zero, I would. I wouldn't want to recommend this company to anyone I know. Their representative named Jenna Rutter was so nasty to our staff. Added salt to the injury they used our facility for over 6 hours doing their representation and tricked us when they reserve our room that it's going to be party of 20-25 people and only 8 people showed up. If they were able to tricked us, imagine how much they tricked you to sign up with them. What a joke!

They left my wife dying in a Hopital in Ensenada while I jump through all their hoops and never got and ambulance for OVER 4 HOURS. They do not even understand how ambulance have to cross USA border.