Tracy Berry
Google
We have loved this restaurant, but ate there last night and used an expired Groupon (face value only) when paying. The owner came over and reprimanded us for not presenting it before our meal. We apologized, explaining that due to it being expired, we didn't realize it was an issue. He went on to berate us, complaining that he wasn't making any money from us (there were 4 of us). Our friend, who has worked in hospitality, very gently said, "Dude, you're in the hospitality business--be hospitable." That further set the owner off, and he only complained more loudly about losing money. Our friend's efforts to talk quietly and reasonably with him, pointing out that he was in danger of letting his pride lose him customers, were rebuffed. I explained that I was sorry he felt that we were trying to take advantage of him, but that we were only using the expired Groupon according to Groupon's rules, that our intention was not to "scam" him (his word), that I failed to see how the situation would be any different if we'd presented the coupon prior to eating, and that perhaps he should not offer Groupons if they lose him money. He walked away into the kitchen, without any apology or further comment. We tipped our poor, apologetic waiter very well, and will never return. It's a shame. The food and waiters have always been great. This is not the first time the owner has been rather unpleasant, but it was by far the worst.