Alex Acosta
Google
I had one of the worst dining experiences ever at Master’s Kitchen on Valentine’s Day and would never return.
We had a 7:30 PM reservation and arrived on time, yet still had to wait to be seated. Service was incredibly slow from the start. We ordered two glasses of wine and an appetizer (meatballs) as soon as we sat down, but it took an entire hour just to receive the appetizer.
About 45 minutes into the wait, a waiter came up to my fiancé and abruptly asked, “Did you get the meatballs?” She said yes, thinking he meant if we had ordered them. A few minutes later, he returned and aggressively said, “I thought you guys got the meatballs already.” His tone was abrasive, rude, and confrontational—getting uncomfortably close to my fiancé, which scared her. Instead of checking with our server or the kitchen, he chose to confront us for no reason.
Immediately afterward, the manager came over to apologize, saying he was sorry for both the wait and the way the waiter responded. While I appreciated the apology, it didn’t undo the horrible experience.
We finally got our meatballs after an hour, but our actual entrées never arrived. At 9:15 PM—nearly two hours after we sat down—our waitress came over and told us our food would still take a while and actually recommended that we leave.
At that point, we had no choice but to walk out. They comped the meatballs but still charged us for the wine, despite the miserable experience.
And to make things worse? The restaurant wasn’t even busy.
On Valentine’s Day, of all nights, this was a complete disaster. I expected a nice dinner, but instead, we spent the night waiting endlessly for food that never came, dealing with rude staff, and ultimately leaving hungry.
This was one of the worst restaurant experiences I’ve ever had, and I wouldn’t recommend Master’s Kitchen to anyone—especially for a special occasion. Avoid this place.