Sohrob H
Google
I had really high hopes for Mastro's, and while parts of the experience were great, a serious mishap brought things down.
🍽️ The Food: 4/5
The bread was fantastic, and our meals were genuinely delicious. Even after reheating it at home, the flavors still held up, which is impressive. Drinks were also solid, so no complaints there.
👮♂️ The Service: 3/5
Our server was absolutely fantastic. She was attentive, noticed right away when I burned my hand, and made sure we were taken care of. Huge credit to her. Unfortunately, the rest of the experience wasn't as smooth.
The plates were scorching hot, like straight out of the oven hot, and no one warned me! I tried to move my plate off the edge of the table, not realizing how dangerously hot it was, and ended up burning my hand. I went to the bar, grabbed a glass of ice, and kept my hand submerged to cool it down. I tried to stay low-key about it, but my server noticed right away and asked if I was okay. When I told her what happened, she immediately brought over the manager. They gave me burn cream, which I appreciated, and comped the meal. They even packed everything up nicely for us, which was thoughtful.
📅 The Follow-Up: 1/5
Here's where the experience really fell short. The manager told me he would follow up the next day to check in on my hand, but I never heard from him. For a place like Mastro's, that's unacceptable. If you give your word, you need to stand by it.
📈 The Verdict:
The food itself was honestly quite good, even after reheating it at home. My server was wonderful, and her attentiveness was the highlight of the experience, but the overall situation left me frustrated. I'm giving this two stars because while the food and service were solid, the careless handling of the hot plates and the manager's broken promise were hard to overlook. I expected better from a place like Mastro's.