Dan N.
Yelp
We had a really disappointing experience at Masuki Sushi. When we first arrived, the hostess led us to a dirty table, then told us to go wait by the front door so she could clean it--even though there were plenty of clean, open tables available (only two other groups of customers were present). Once we were finally seated, we were handed an order sheet with zero explanation about how the all-you-can-eat system worked. We later found out (after ordering) that there were limitations, like only one premium appetizer per person, but no one mentioned this upfront.
After submitting our order, a server came back and told us we had ordered too much and made us reduce it, which was frustrating. The food came out extremely slowly, EVEN THOUGH THERE WERE ONLY TWO OTHER GROUPS IN THE ENTIRE RESTAURANT. Because of the delays, we only managed to get in three rounds of food--and we didn't order that much. Just as we were trying to place another round, we were told we were over the time limit--again, a rule no one informed us about when we were seated (it turned out to be 75 min order limit and a 90 min sit limit). We were promptly kicked out of the restaurant after paying.
On top of all that, we were never offered water until we asked, they forgot one of our sake orders, and then charged us for it anyway (which I had to dispute).
The food itself was okay. The yellowtail was especially good--nice and fatty--but the rest was standard all-you-can-eat sushi quality. Unfortunately, the poor service and lack of communication completely ruined the experience. Definitely not coming back.