Matter

Furniture store · SoHo ·

Matter

Furniture store · SoHo ·

Furniture, housewares, jewelry from global designers

Information

4,111 Postcards · 173 Cities

"Jamie Grey’s gallery-like design store carries exquisite furniture, lighting, and homewares from a mix of today’s most cutting-edge industrial designers. You’ll find pieces from Rich Brilliant Willing and Bec Brittain, and many exclusive collaborations. Though the aesthetic that runs through the space is extremely minimal, they make an effort to make home-like displays, which makes every visit inspiring."

The New York City Art & Architecture Guide

Matter

@goop

4,111 Postcards · 173 Cities

The West Village & Soho Guide

Matter

@silverkris

10,002 Postcards · 2,272 Cities

6 cool mail-order services to subscribe to - SilverKris

"A hybrid 'part museum, part lab' subscription that delivers a monthly package of carefully selected scientific artifacts—ranging from fossils and rare minerals to laboratory-grade tools and even objects from outer space—intended to stimulate curiosity and hands-on learning." - Tara FT Sering

https://silverkris.singaporeair.com/inspiration/fashion-shopping/designer/mail-order-services-subscribe/

Matter

@grubstreet

13,527 Postcards · 1,477 Cities

Marzipan Candy Trend 2020 | The Strategist | New York Magazine

"Food artist Laila Gohar has used the candy in multiple installations — most recently in a table spread at Matter in Soho." - Hilary Reid

https://www.grubstreet.com/article/marzipan-candy-trend.html

Matter

Michael A.

Google

It's unfortunate that if anyone is reading these reviews, it's probably too late... I can echo other commenters that the staff defined apathetic. I came to loath relying on them for updates to our late order and, ultimately, to try to correct the mis-matched dye lots of the final deliverables. Our running joke was to spot any half-responsible looking person on the street and wish they could take over from the Matter rep. Picture a mash up of Cher / Tai (Clueless), a rental broker, and dog-ate-my-homework ambivalence. Do a little research and find a different dealer/broker to place your order.

Vincent O

Google

Demands payment in advance. After 6 weeks, when you request a ship date, the response "we'll get back to you soon". After 8 weeks, with no answer, they stop taking calls or answering emails. Basically they have absconded with your money, and there is no recourse. Do not buy any products from them - they will not delvier and are not sincere.

Hel H.

Google

We don’t have a great experience with this store. We ordered for our project a marble lamp, not cheap one. The lamp lead time was around 7 months (from all home, this arrived the latest but oh well), it also arrived DAMAGED as it was packed poorly and had a very low quality switch that it eventually stopped to work completely. Their feedback I suppose I had to give to our client, I assume, was to “straighten” the lamp manually , and purchase the new switches ourselves. (Truly embarrassing to start with). It took 2 people to fix the lamp but not completely, and switches had to be done by electrician). The lamp cost us another thousand of dollars and the company did not take any responsibility. The company offered unknown discount for next order but to be frankly honest, it does not seem to me as resolution and resolution to our client (who will not benefit with any future purchase). They clearly left everything on us, and it shows irresponsible business, if you do not offer return or replacement for damaged items. This company needs whether to sell better quality products or have a quality control and resolution center… not just resell someone’s products. I truly didn’t appreciate this business.

Thomas S.

Google

I placed an order December 2021. I expected processing and shipment delays because of the pandemic, but when I started checking back in by e-mail six months later, I got no response x 3 emails. I then called and instead of addressing my problem, the person on the phone blamed a former employee who no longer works there and said her colleague would call me back. That was earlier this week and I can’t get anyone to pick up the phone when I call. There is still no resolution in sight. Will not attempt any business with them in the future once this is resolved.

Joy J.

Google

Very unprofessional staff! After buzzing me in they left me waiting in the hallway for 15 min, when the woman finally let me in she provided no explanation and it was obvious from how small the space is that there is no way she didn’t hear me knocking. After letting me in she immediately walked away and sat at her desk completely ignoring me, even though i made an appointment to discuss a specific piece of furniture. She pointed at it and walked away offering no product info or service of any kind. When I approached her to ask for a quote she responded that she has my email so she will email me if needed. I asked for swatches and she offered no help. I was dumbfounded. Thankfully, I found this furniture somewhere else and will never deal with this place again!

Kiki

Google

Extremely poor customer service. Daniella is so apathetic you’d think she hates her job.

Iain T.

Google

MATTER was a highlight of last day at NYCx designeeek. Such great work and great people.

Joellen B.

Google

Gorgeous lighting