Cathie O.
Yelp
They need to get their act together! I'm disabled, was attending the Soul2Soul concert with my friend, also disabled. The parking map the venue sent me, showed a certain lot for ADA parking. We wanted to get there early, to get a spot, and, to get something to eat before concert. TG we saw some people doing parking, who told us, it wasn't that lot (SHOWN ON THE MAP, that I received the day before!!!), who then guided us to the actual ADA parking (what turned out to be an awesome night, the concert, could have been ruined, by a ticket, or, maybe, having my car towed!).
Then, we took the ramp up to the doors, but, the only lines to get in, were at the bottom of a steep flight of stairs. I pointed out, the ADA walkway, didn't HAVE an entrance to the venue!! I saw a poor girl on crutches, with service dog, told to go down the steps, then, had to climb them again, to go through the scanning area!! Lack of proper signage, setting 'rules', then randomly changing them (what I received, said we could NOT have empty water bottles inside, but, we could take in what was medically necessary... water was, for us... they made us open, and dump out the Smart Water we'd brought (has all the electrolytes; think Gatorade), told us we couldn't have the caps, that they were 'dangerous weapons' (!!!!). But, a nice guy at the scanner handed them back to me, so we could fill up the bottles, and cap them, at the water fountain).
Then, we approached someone that, their job was giving directions to get to your seating area, she sent us, disabled people, with canes, the wrong way, 3/4 around the venue, to get to our section...
All of that was really horrible...
But, the rest, the actual concert was AMAZING!!
But, that part wasn't anything to do with Matthew Knight Arena, it was the consummate professionalism of that extremely class act, Faith Hill, Tim McGraw, and, their staff!
Get your act together, MKA!! Fix these problems!!