Art L.
Yelp
I am writing to express my dissatisfaction with the experience my family and I had at your restaurant on Sunday, June 8, 2025. Unfortunately, our visit led to us missing our flight and incurring significant inconvenience.
We placed our order right away, but had to wait over 35 -40 minutes for our meals. To make matters worse, the two tables seated next to us arrived after us and received their orders long before ours. When our food was finally brought out, three out of the four meals were served. I waited an additional 10 minutes for my steak and eggs meal, which never arrived. At that point, I had no choice but to cancel my meal as we needed to leave to catch our flight. My family rushed to eat the meals that had arrived and did not get to enjoy them.
The issues did not end with the food and service. The volume of the radio/music playing in the restaurant was uncomfortably loud, making it difficult for customers/us to hear important flight change announcements over the speaker. After leaving to catch our flight, we learned that our flight had been switched to a different gate. By the time we arrived at the new gate (B18), the flight had already departed.This added another layer of frustration to an already disheartening experience.
The combination of poor service, long wait times, and the noisy atmosphere directly led to us missing our flight. This caused significant financial loss, along with a great deal of stress for my family.
I urge you to reconsider the way your restaurant operates, particularly with regard to meal preparation times and the volume of music. Customers should not have to choose between enjoying their meal and hearing important announcements. Additionally, it is essential to ensure that your staff is trained to handle customer orders in a more timely and efficient manner.
I hope this feedback will be taken seriously so that future customers do not face similar issues.
* The waitress, Danyelle, also got one of orders incorrect and did not fix, she never came by the table to offer refills, did not apologize for the horrible service, and we did not receive any sort of discount for the significant inconvenience.