Bethie R.
Yelp
Things I like about the Maui: cocktail waitresses, drinks, pricing, food, karaoke nights, the bar/lounge area which is alot bigger and comfier than most chinese establishments & the fact that Keno is available.
Things I do not like about the Maui: the young adult who stands at the front desk area and runs the Keno machine.
Let me preface my last visit by saying that I'm not a regular, nor a first time patron to the Maui, but I am however, a loyal customer for many years now and I haven't had an experience as bad as my last one at the Maui ever or anywhere else for that matter. Our waitress had submitted my Keno ticket for play earlier in the night and as our party was heading out, I stopped at the hostess/take-out/Keno desk to provide my ticket and gather my $2 winnings. We had cleaned off our table quite nicely and so when I put the Keno ticket on the surface in front of the man working the machine, I also placed the 1st ticket with the penciled in choices next to it, thinking he could throw it away for me. The young man said nothing to me as he reached over and grabbed the 1st Keno form, not the one needed to get my my $, I said nothing, figuring he knew what he was doing & could obviously see we were leaving, what with our jackets on and pocketbooks in hand...then he took the 2nd ticket & after punching it thru, asked me for $3. I was highly confused and said, "What?, I won $2." He then said, "No, you never paid for this ticket." You can pretty much get the jist of the rest of the conversation, I was not understanding how walking up with a $2 winning ticket meant that I owed $3. I even called my waitress over and said, "Can you please tell him that I paid $5 for this ticket and you brought it up for me?" Thats when the kid said, "I thought you were playing another game 'cuz you handed me this ticket." (Meaning the playing card 1st one.) I explained to him that I never handed that ticket to him, that I had put it on the desk to be thrown away & that he just took that one without asking me a thing. I said again that he owed me $2 and I didn't owe him a thing. He said, growing increasingly spastic, he couldn't give me $2 now that he owes the machine $3. A woman approached from the dining room and asked him what the problem was...before I could explain, he said, "Mom, she handed me this ticket or put it right here so I put it in first & now I owe the machine money." Clearly siding with her son, she pointed out the fact to me that he could give me $2 but it would be coming out of his pocket because by the end of the night, he'd still have to pay money to the machine for the now, 5 more games that were mistakenly played. After the back & forths and the kid ridiculing me for the 19th time about how I put both tickets on the table and not to do that ever again, I finally decided enough was enough and told them to "forget it", then headed out the door. It's too bad that my "likes" clearly outweigh my "dislikes" because I'll be on a Maui hiatus regardless for sometime.