evelyn s.
Yelp
Can you imagine going on vacation where jackhammering going on both sides of the condo you rented and staff act surprise that they started when in fact had been working on one unit for 3 weeks per construction crew, management evasive when asked about start date. i received an email at 6pm night before we were to leave for Hawaii that pipe construction in our building was going on. I text and spoke to them that we do not want that building. they showed us another condo, not in same complex, no view (we paid for ocean view), outdated, we went and saw assigned condo and construction men working and gal said, oh they are quiet, so we stayed. the next morning the jackhammering begun, could not stay in condo. so we paid for a condo we could not stay in during the day. six days later saw construction workers in condo on other side of us, can you imagine our distress. we called again and they said we could wait for a condo to be cleaned in another building, so we waited a few hours for their call and moved. the couple below us said they had just finished their condo 3 weeks ago. so management knew about work a long time ago, all could have been better if they had called and we could have changed our vacation dates. Management replied to my concerns but they just essentially said, thanks for the info, very disappointed with Destination Resorts and Hilton (who owns them). I do not understand how they can treat us so poorly, I will not use them again!