Maggie S.
Yelp
Discrimination at its finest -
This bar is one of the rudest bars I've ever been to and the bouncer is a huge douche.. and I'm from NYC so I think that holds some weight.
My friends and I showed up on a Friday night after getting a recommendation from the waiter at Umami Burger down the street: go to Mauna Loa bar - it's a good time, tell them Chava sent you, and they'll take care of you.
Upon arriving, there was nobody outside of the bar, so we strolled in. A few seconds later, a 'bouncer,' or should I say, 9th year of college frat bro who doesn't even know how to do his job, asked us to "back up" and step outside since he needed to card us. "Back up, back up, back up, go outside." Already, that's a bit rude, but expected from crappy bouncers in the Marina, so we're fine with that. But, when I proceed to ask very nicely - "Hey, we got sent over from Chava and he said really good things and that you guys are a great time - are there any specials or deals tonight?" - he proceeds to very facetiously say "Umm... nope!" and brushes us off.
At this very same time, a group of blond girls and guys walk in, and the bouncer just smiles and nods them in without carding. We're not sure why they're getting in so easily when we've already had several bad quips from the bouncer.
Finally, we get in and decide to let it go. But, I did tell him, "Look, I think you were sort of rude when we came in." He completely brushes it off and says, again, sarcastically, "Oh, you didn't like the way I said no?" Yeah, douche, not really.
After 30 minutes or so when we decide to leave, I can't help but let him know, "Again, you were extremely rude and honestly discriminatory," to which he was completely surprised by. "Discriminatory?" Yeah, you were. You clearly had much more positive interactions with all the other customers in the bar, and news flash: discrimination is when you treat different types of people differently. It's hard to trace the why behind the actions, but the actions were very clear.
Not long after, we asked for his manager to discuss the problem. This part's hilarious. He sends another bartender who is probably 7 years old and acts that way too. We then ask for someone who is truly more senior, and the 2nd woman that comes out is the same joke the rest of the staff is. She tries to offhandedly apologize just so we leave, and when we don't, because we want a genuine response, she accuses us of harassing the staff.. When we remind her we are just stating facts and filing a complaint, and that we were paying customers, she goes, "Not anymore."
I'm sorry, what? You're trying to tell us we're not customers? It's one thing if we were punching people at the bar; it's another to just be stating the obvious: don't treat your customers like crap for no reason, and especially not if you're not doing that to everyone. Hello, that's discrimination. Tired of [white] people looking so shocked when you say they're exhibiting that; just because you don't think you're 'racist,' doesn't mean your actions aren't reflecting and upholding that very definition.
Overall, extremely unprofessional and unpleasant experience. As someone who just moved over here, I didn't expect this. In New York, people who are rude are rude to everyone. It disgusts me that some people in SF are so oblivious to the lack of diversity and apparent ongoing discrimination that takes place every weekend in the Marina. Time to finally take responsibility for what you are or what you stand for, and stop making excuses.