RitaLynae
Google
This past experience with Maurice’s start on Thursday January 16, I go to the store to pick up my orders. Now I asked the lady at the Brookfield store in brookfield Wisconsin to let's go over my orders because I know there's a lot and something else can get missed so we went over the orders however when I get home, I knew something was missing so I went back over the orders because the first time she missed the whole bag now this time she missed a whole item so now I have to go back to the store, but I didn't go back to the store till today, which is Saturday January 18th because I had to pick up another order. My boots had come in so when I get to the store, I asked the young lady that was there. I gave her my name told her I was there for my items that came through she looks for the items she can't find my items now mind you on Thursday I spoke to Lori and I let her know I was missing an item so Saturday today I'm there to pick up my items and the young ladies can't find them not only can’t she find the item missing now that was left behind now they can't find the new order for my boots, so they call Lori as they stated. She doesn't answer. They go in the backroom looking for the items and the other package still can’t find them, then they look one more time in the front and they still can't find them now this is frustrating and an inconvenience for me because this is the second time that I have come out here, and I understand why I've come out here which is for my second order but now they can't find a missing item, and my second order. now I have to return everything because they don’t know where the packages are because of the young lady. Lori said she's was going to them put up and let the girls know so now I'm frustrated. And It's an inconvenience because my packages are missing so I return everything but I’m still wondering where did my packages go. I'm writing this review because this was the worst day that I've had at Maurices. I've had this experience before at Mayfair collection store in Wauwatosa, WI and now the store is closed permanently not sure why but overtime their customer service started to decline too. As far as I'm concerned Maurices Customers service use to be prompt. They've always been assuring and now I don't know if I wanna order from Maurice's anymore. I’ve been a customer for over 5 plus years and I understand things happen but multiple orders have gone missing according to one of the young ladies. By the way The young lady who returned the items I can’t blame her she was trying her best to make things right if I’m correct she did the return her name on the receipt said Aaliyah. So I respect that she tried to make it right but that was bad customer service on the other young ladies part no communication with other staff on order issues. That’s not a good look for a company.
