Brianna H.
Yelp
This past Sunday, I attended Maya Day Club for a pool party. My friend's husband bought a section for her birthday, and there were about six of us in total.
First off, I highly do not recommend getting in the pool -- it's crowded with drunk people who aren't even buying drinks. It felt dirty and far from sanitary.
As for our section, my friend's husband purchased three bottles: tequila, champagne, and then another bottle when we were getting ready to leave. When they brought out the third bottle, they didn't do any kind of celebration -- no sparkler, no sign, nothing. I politely asked the bottle girl if she could bring out the "Happy Birthday" sign so we could take a picture for my friend's birthday. She responded in a snarky tone, saying, "We only do that for premium bottles."
Mind you, we had already purchased three bottles by then. I asked if she could at least check since it was a birthday, but she repeated herself, even more rude this time. Then, completely unnecessarily, she said, "Do you wanna get kicked out?" I was shocked.
Moments later, five security guards came over, including one overly aggressive black security guard who literally screamed at me across the section telling me I needed to leave. Another security guard tried to get the story, so I explained what happened, but after I finished, he just said, "Well, I'm gonna side with my homegirl -- the bottle girl." So what was even the point of asking?
In the end, even though we had already paid for another bottle that we didn't even drink, we all decided to just leave.
Overall, this place is overpriced, pretentious, and offers zero customer service. They don't seem to treat minorities the same, and act like it's some exclusive Vegas or Chicago day club -- but without any of the professionalism or quality. I wouldn't even put my toes in that pool again. To top it off, people were literally walking around the bathroom barefoot.
Absolutely one of the worst experiences I've ever had. Save your money and go somewhere else. This place is extremely racist and unsafe on how they treat their guest.