nikki e.
Yelp
This review is about the tasting room and staff.
TLDR: Had a TERRIBLE experience. As it stands for me--Don't go if you are a person of color, a women of color, are of a younger demographic (20s/30s), or are looking for a fun vibe. The customer service was terrible, especially if your group has all these qualities.
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My friends and I, including mostly women of color, eagerly looked forward to our tasting reservation at Maysara Wines, but the experience was less than enjoyable. Maysara piqued my interest because of the story and family of the winery itself. That's how they got me through the door.
After our wine tasting (which we had to share from carafes and poured ourselves,) we were told we could explore the scenic grounds. However, our plans were derailed by an older staff member who aggressively confronted us when we attempted to do so. This public reprimand, especially given the composition of our group in front of an all-white clientele, was highly uncomfortable and unprofessional.
One of their excuses was that of being understaffed. That in itself is a red flag. There is always a not-so-great reason for that. That put so much pressure on workers getting paid the least.
Our disappointment stemmed from the following:
- Embarrassment: We were yelled at for something we were explicitly told we could do.
- Inappropriate Confrontation: The staff member's public scolding was disheartening, considering our group's diverse makeup.
- Lack of Accountability: Instead of offering a genuine apology, the staff member resorted to excuses. When I emailed the Club manager, Dominic, it was also the same excuses.
This place might be for you for a very quiet, no-frills, DIY, good-views experience.
However, I would not recommend it to folks who like to have fun, are people of color, or are young (or young at heart). Mind you, we were mostly in our 30's. The managing staff and customer service we encountered was not it. The vibes are off. And yes, all of them were.
Sincerely disappointed.