McDonald's

Typically dont have issues with this place in the morning. However, at night time, I always see the staff smoking while standing right in the drive through lane. Which usually I dont care about, however I received an order and the sandwich I got smelled distinctly like cigarettes, and it almost made me vomit. Clearly the staff did not take proper hygiene precautions and made my sandwich after smoking. I just threw the sandwich away, it was not worth it.

This McDonald’s is really hit or miss when it comes to food quality. The apple pies are sometimes rock hard and not edible, and the ice cream occasionally has an odd flavor. On the positive side, the service here is usually good — staff are friendly and orders come out quickly. Overall, it’s convenient, but consistency with the food could definitely be better.

I received horrible service. I have never been to a 24-hour McDonald’s worse than this. The person running the pay register failed to give us a receipt, so when I pulled up to the “Pick-up” spot, they refused to give me the order because there wasn’t a receipt, yet I never received one. I ended up waiting in line for about 10 minutes, after almost being refused my order because I didn’t have a receipt. This is not the first time I’ve had an experience like this. I beg, please work on this.

Excellent service except for the soft drink that wasn't flavored with the sprite syrup flavor and I didn't realize that issue until after the fact. Not to others when going through the drive thru taste your drunk and check your order before driving away.

I'm unhappy with my order. I specifically ordered a large-sized burger, but I received a small one instead. The chicken nuggets were soggy, not crispy as expected. I also requested spicy, but there was no heat. Sauce also missing. No straw . I'm questioning the value for money."

Jennifer and Karen are so nice and they both treated me very well. The facility is clean easy to access when you need it. It's close to home. I highly recommend this storage facility, it's great. I highly recommend

Ordered 5 things for my family. A quarter pounder, 2 10 piece nuggets, a filet o fish and a big mac. The filet o fish was so smashed you’d think someone punched it, the quarter pounder wasnt a quarter pounder at all, instead they gave me a normal cheeseburger in a quarter pounder box, the nuggets didnt come with the sauce i paid extra for, the big mac was completely missing. This goes beyond messing up an order this is genuine negligence. Do not order from this location. If one of the cooks is having a bad day they will take it out on you and your wallet. Do better, this is a joke.

I recently got the app and have been using it. The deals are so so but the convenience is much better. You can order when you are close and then bypass the paying part and just go to the delivery window. That does not mean that you go to the front of the line so be forewarned! You are still at the mercy of those who take forever to make up their minds while ordering. I gave the food a four as occasionally you still get the fluctuations in quality. I did however discover the double hamburger, which is my favorite.

Absolute WORST MOST DISGUSTING FILTHY mcdonalds out there. Workers don't wash hands, drink machines have mold sweet tea machines have thick sludge. AVOID. Workers are rude and can't speak English. Unless you like eating meals from the inside of your toliet bowl, GO TO A DIFFERENT location !

Today at 6:54 pm I order a chicken and a diet coke at 43345 Juncition Plz-Ashburn VA 20147 when I drink half of the glass I found that I had sucked something from the glass into my mouth and I found a dead earthworm in my glass of soda

The staff is friendly and helpful. Always got my order correct and fresh. My favorite. The inside is very clean.

i literally waited 20 minutes for a damn frappe and i ordered it on the mobile app???

I ate here a few times and then my daughter worked there. She would report seeing rats at least once a week. Sightings of hair in meals and drinks were common along with the periodic reports of cockroach and insect droppings. She left when one employee was sexually assaulted in a storage room and management advised the victim to not report the assault. Between my conscience and desire to avoid food poisoning, I won't be eating here again.

Workers were rude, didn't have the new sauce, made us wait 10 minutes in a parking spot, showed us a bag with the wrong order, and the nuggets weren't crispy. Very unpleasant experience.

-1 star truly. DON'T GO HERE! EVEN IF IT IS A CONVENIENT LOCATION FOR YOU. JUST DON'T. Every time I find myself at this place using the drive thru I am waiting 15 minutes for just a sausage egg and cheese McGriddle. They cheat their timing system by making cars wait in their reserved drive thru parking spots. No one should wait more than 5 minutes for a damn cup of coffee but I have a feeling this place will make you wait 15 minutes just for that as well. I've never had a good experience at this place. As a public service to my community, I'm also sending an email to corporate. Have a great rest of your day, except for this McDonald's location...you have the day you deserve.

I went there on Saturday night and went through the drive though. Ordered my meal with a diet coke. Wemt to pick it up and I told the girl working there that I had a large diet coke. She was like "Oh, I guess that this is your's". It was a regular coke! It was more of her attitude than actually getting the wrong drink.

McDonalds is a restaurant that you don't expect much from. You get a mediocre burger, greasy fries and a milk shake which isn't actual ice cream anymore. Your best hope is to get in and out within a reasonable time (McDonalds being a fast food restaurant) and be on your way. Today's McDonalds visit failed me. I had placed an order through their app in hopes to expedite the process. My receipt was printed at the drive thru at 12:51 and they asked for me to park and wait for my order. I pulled away with my order at 13:03. A 12 minute wait hardly warrants a "fast food" time. With my order I received a card for a free sandwich (expires at the end of the month) my next visit, which is a fair way to smooth over the situation. I made modifications to my order so I'm guessing that's the cause of the hold up. The fries were warm, not hot. My order was prepared correctly but it was made with little care and they forgot the ketchup which I requested at the drive thru. I'm in no rush to return to this McDonalds, even with the incentive to get a free sandwich by the end of the month.

This location is not technically a 24 hours unless you have a car. I came at 1:42 AM and they told me that only the drive-through is open. You can't eat inside after a certain time and you can't even order. There was a line wrapped around the building where it actually block the cars trying to leave the drive-through and they still wouldn't take orders inside. If you have a car you're good but if you don't skip this location. I would also add that if you're not going to take orders inside then lock the doors so that people won't wait in line to place an order for you to tell them no they have to go to the drive-through. I waiting inside and when the cashier realize the cash register was locked he called another person and he simply told me you have to go through drive-through. So I lost my place in the drive-through line while waiting inside.

The 2 guys in the window 2 where fooling around and making stupid jokes . We order to big Mack's and got them without the beef patty . Horrible service

Absolutely worst restaurant of all time. Manager was yelling at employees and the meals were cold. Will not return. Not sure about cleanliness as we went through drive through.

The customer service here is horrible. The lady at the drive through mic during the day is rude. She always rushes through our order and constantly cuts us off thinking it's the end of our order. It seems there is always something wrong with our order also. I would also say maybe 75% of the time we have to wait in the parking lot for our food. I would say one star but it's McDonald's so I don't expect all that much.

I still don't understand why this McDonald's is still open because I'm pretty sure they are doing something sketchy. For one, they never fill our cups to the top and the fries are always stale. Of course we come here because it's the only one open 24hrs but every single time we come here over the years, they always always ask for cash because conveniently their machines are "broken" after midnight. Hmm... I've learned to just order through the app and even then they're upset because we didn't have cash. Just an observation.

Bad service from the start to the end, missing things in the order, and the inside order is bad, the manager or person taking order is really something else mistreating customer's...

The manager at this location blamed the doordash driver for her obvious mistake. I also heard her screaming at her employees over the mistake. It's a mcdonalds,you don't need to run it like you're a sergeant in the army. Very ghetto

This is probably the worst McDonalds in the Ashburn area. The food they serve is not fit for a dog to eat, its old, buns are hard, food is cold and service is horrible. I do not recommend this McDonalds to anyone plus they charge you for extra condiments on your burgers and fish sandwiches. 40 cents per sandwich, what a big rip off.

attention mcd regional managers and/or corporate office if you're reading this you should know you have the laziest employees ever. the other night i go to the drive thru and i was ready to order (in other words give business to mcdonald's) and employee said on drive thru speaker " sorry sir, boss is not here so we're not taking any orders " he didn't say our systems are acting up or cash only or system maintainance might take time or we have limited menu options. no. literally "boss isn't here so we're not taking any orders" . talk about some hirings.

Horrendous service. Nearly all experiences have been beyond atrocious. 3rd party or online orders are consistently not ready on time, the store is unbelievably slow, staff is rude, and management is worthless. Not worth your time or money, just drive to the next closest store and they will treat you much better

This location is absolute trash if your not there by lunch time. Fries always cold, messy sandwiches, ice cream machine never working, shit ass workers. Throughout the evening they have some idiot who sounds mental and mumbles and makes every drive through customer take at least 2-3 minutes in between orders before he'll say hello. Morning crew is great tho but after lunch time this place is absolute dog ass

NOVEMBER 2022 - Playground STILL closed. If you have little kids that need a break, go to another place with a playground. Plus, they still had no access to condiments and their condiment containers were empty.

Service is consistently bad, every time I go I have to check my order and nine times out of ten something is wrong with it. I cant tell you the amount of times they forgot the sauce packets or a whole sandwich in my bag and I've had to go back. I always try to avoid coming to this location but when it is the only one open I have no other option

if ur not from the area you're gonna think the service the trash. If you're from the area, and ashburn farm is closed, then the drunchies here are crazy. Pear is a Top G. stay wit it

my fries had no salt at all, my apple slices only had 2, and they yelled at us for putting cardboard in the cardboard dumpster. some guy peed on the managers mcdonald's lawn and he didn't get yelled at. this has broken my sweet pure maiden heart ): ): ):

It never seems to amaze me how the employees here can act so dumb towards people. Everything goes bad once I place my order, I get rushed, he just tells me to pull up to the window and I waited back 10 minutes at the first window and he is just relaxing at the second window this whole time! Do me the favor and don't come here. What a waste of time and definitely doesn't deserve any recognition. If I could give this place 0 stars, I would

terrible service whether ordering at the counter, drive through, or mobile app. if you use the mobile app they leave your food on counter for 10 minutes or until you get tired of waiting and walk in. The place is filthy most of the time and if you have an issue they hand you an expired coupon.

Every time I go thru the drive they at this location I have to pull over and wait for my food. I don't get it?! A Big Mac meal and I have to wait? No weird substitutions ... straight up Big Mac.

Just got home and took a bite of my McDouble and it tasted like burnt hair. Also there's like one piece of cheese in the middle so it just looks dry AF, usually they put two slices of cheese (one on each patty) and the chocolate shake sucked, dude barely put any chocolate in so it was straight vanilla shake. Fries were OK. Wish he gave me a receipt so I could get my money back

The Big Mac more like the big fail. You see the Big Mac is supposed to be the biggest burger McDonald's has right? But no it is the smallest thing one the menu.

Would rather make the food myself if I'm coming here late night. Will take about 20 minutes give or take to get your order. Honestly a huge waste of time, and the staff will not take your order until you get to the pick up window, which will increase your wait time substantially.

I hate this McDonald's so much!! They have the RUDEST employees, the food is stale unless you go inside and make it clear you want fresh items. Then make sure you stand there and watch. Which gets you horrible glares from the staff. The constantly mess up your order, either they forget things or give you the wrong food entirely. When my husband went back to get our correct items, the Manager told him not to come back!!

If I could give this place no stars, I would. DONT GO HERE. I witnessed a worker stand in the kitchen and pick his ear for 45 minutes while I sat In the drive-through, staring at him, waiting. After nearly an hour, He finally acknowledged me, only to belligerently order me to go up another window. When I pulled up, he told me they are only accepting cash, with no expression or remorse. I will NOT be returning to this joke of a "buisness" and I don't recommend you do either!!! *drops mic*

Never had an issue here. Food is always good and the service never lacks. They have kiosks inside you can use to order your own food. I've never had to return anything. Place is clean and the staff is friendly. That's all I can ask for.

Much better McDonald's than the one in Ashburn Village. Also cleaner and friendlier staff. I didn't have to repeat my order over and over again. They got my order right the first time. Conveniently located and there is sufficient parking.

trash service this establishment sucks so much ass holy crap i waited so long for my food for them to get my order wrong and the food to taste like literal dog shit, i hope the whole place burns down and they hire people who actually speak english.

If I could give this McDonald's 0 stars I would. I have grown up around this plaza and have always gone to this McDonald's growing up. I have been disappointed every single time. The sweet tea is off and on sometimes it's amazing sometimes it's horrible. They don't fill the drinks up all the way what so ever. I have asked JUST FOR A WATER and they refuse to give me a water cup without paying for it. Just today I was sitting in the drive through being rushed to place my order and she was very rude about the whole experience. As I was getting up to the window for just 2 fries 2 drinks and a 10 piece nugget and i got sent to go park while 5 other cars got to leave with their food. Apparently ridiculous!!

This mcds is TERRIBLE!!! I will never come back! These mf workers are bitches! 24 hours my ass, they told us to leave for absolutely no reason it was so uncalled for I feel so violated! Why is that they only serve breakfast at 3 AM!?! Like I said, I am not returning!

I wanted a mcgriddle sandwich because my daughter was telling me how delicious they are, so I ordered one the other day. They gave me a sausage egg and cheese sandwich but it had pancakes as the bun! Unacceptable!!! Just because I'm an older gentlemen, doesn't mean you can treat me like this!! I just wanted a sandwich and my milk!

If you enjoy a 15 minute wait and consistently wrong orders, then you'll love this place. Otherwise, not so much.

I have never gone through this McDonald's drive-through without an issue. Usually they make you wait for very simple orders, and I stopped going to them for over a year since the last incident. Today I decided to give them another chance. It was breakfast and all I did was order a #1 (egg McMuffin) with a coke. Well the drive-through is still extremely slow, got my food drove away and thought all went right. As soon as I got home I open the bag to realize I had not been given my order, but instead it had a sausage McMuffin.

Horrible, no Sprite, no ketchup cups for dine in, no apple pies, overflowing trash, rude kids hanging outside and inside cussing and mouthy, no Manager on duty that I could find. Not the first time having this experience at this location.

SHUT THIS PLACE DOWN. Just went up to their drive-thru at 1:20am. We pull up to the mic and the guy tells us to pull up to the second window to place an order. We pull up to see a guy leaning out of the window TEXTING our order to his manager. We order our food and he says "computers are down, cash only" which was fine. We give $40 cash for a $25 meal. He asks the manager for the total (what?!) then comes back with change. We asked for a receipt and he said they don't have receipts. He brought the manager up and he tried to explain to us that they are "closing everything down for the night" and he can't give me a receipt. They're 24 hours keep in mind. I asked for a refund since I couldn't get my receipt. He leaves for another 5 ish minutes and then gives me my money back and I zoomed off. All this time, the chick behind us was honking her horn consistently at us to move. This entire encounter took 25-30min. I'll say it till the cows come home, SHUT. THIS. PLACE. DOWN. *edit: i forgot to mention that after we asked for a refund, the manager told us he couldn't give us our food regardless and not to come back! WTF!

This location is terrible with extremely rude employees and the slowest service I've ever seen in my life. If you like waiting for endless amounts of time just use their drive thru...

This location is very slow and consistently messes up my order. I do not go there very often so the mess up pretty much every time is annoying. Tonight they gave me a coke that had been sitting for who knows how long and was melted down barely any ice. When I asked them for a fresh one they looked at me like I had 12 heads.

Okay, I don't normally write review for McDonalds, but this one has earned it (and not in a good way). I'm a little angry with myself. I don't know how many times it is going to take me to learn to inventory everything I order before leaving this McD's location. I don't care for McD's food myself, so I never go there, but my kids love the Happy Meals and they're quick and easy. I wish I kept track of the exact statistics over time, but I swear that no fewer than 5 times have I gone through the drive through at this McD's (because it's closest to my house), only to get home and discover they didn't get the order right. My most recent experience really takes the cake. All I ordered was a happy meal with chicken nuggets. I was in a hurry. I took the box and ran home to feed my child. We get home. I open the happy meal box, and inside there is: French fries. That's it. Si tout. Nothing else. No chicken nuggets. No sweet and sour sauce (as I always request because my son won't eat it otherwise). Aaaaaaand, the coup de grace... Wait, are you sitting down? Brace yourself for the shock... NO TOY!!!!! THE HORROR!!!! With the legal system the way it is in America today, I should sue McDonalds for the psychological trauma my son suffered when he opened his happy meal and found NO TOY. That's like opening the biggest wrapped gift under the Christmas tree from Santa with your name on it and finding it EMPTY. I drove back to McD's. Althought I was pretty pissed, I kept my composure. I think it was more mad at myself for not checking before I left the drive-thru the first time because THIS particular McD's has screwed up so many orders in the past. The lady working the counter at McD's didn't seem the slightest bit phased or shocked or offer any sign of emotion or remorse about the mistake. She just said "sorry" and handed me a new happy meal. Gee thanks. So much for a "quick" trip through the drive-thru.

No Bueno. Order is rarely ever right. Do not come to this McDonalds. Only man with glasses ever gets it right.

Staff are friendly enough however no one had made the effort to clean any of the seats or tables in the 3 hours we had stopped in. The floors are sticky and there's rubbish everywhere, not a pleasant place to sit and eat.

Ordered a Travis Scott Meal and they tried to charge me extra for the sprite. They also forgot to include the BBQ which is supposed to come with the meal. Coming down to the actual food the fries were good, good amount of salt and were fresh. The burger however was not the best. Being that it was fast food I wasn't expecting anything amazing but this was still below my expectations.

It was the worst customer service and they way they treat the people. Not great!! All I am saying is better go to a different one. This place sucked.