McDonald's

I had one of the worst experiences at this McDonald’s. I ordered a value meal and paid, then picked up table number 57 and sat down to wait. I waited for almost 30 minutes and nobody brought my food. I went to the counter several times to check, but couldn’t see my order anywhere. About 40 minutes later, I noticed an opened food bag sitting on a table near the entrance. I went to look, and unfortunately—it was my order. The ice cream was missing, and the ranch sauce had already been opened. I was frustrated because even if they didn’t want to bring the food to my table, they shouldn’t leave someone’s order randomly on a table where anyone can touch it. I told one of the employees that my food should not have been left there unattended. She didn’t seem to understand English well (she spoke mainly Spanish), so the communication didn’t go well. I was annoyed but decided to let it go—until I started eating the nuggets and realized one piece was missing and the box had clearly been opened before. There was a homeless person sitting near the entrance, and I strongly suspect he took food from my bag, because the staff left it out where anyone could reach it. That means I accidentally ate food that a stranger had already eaten from. It made me extremely sick to my stomach. This store’s food handling and customer service are unacceptable. If a manager reads this, please check the security camera footage. This happened on November 28th，2025, between 6–7 PM. My order number was 735. The management here seriously needs improvement.

⭐⭐⭐⭐⭐ 8/7/2025 Stopped by the McDonald’s at 6503 I-35 South in Austin, TX this morning. The service was fast and the location was very clean, which I always appreciate. My food came out hot and fresh—hash brown was crispy, the sausage biscuit hit the spot, and the orange juice was ice cold and refreshing. One note: the person taking my order didn’t really greet me or seem too enthusiastic. No “good morning” or “how can I help you”—just kind of stood there until I started speaking. It felt like the team was more focused on getting through orders than engaging with customers. That said, I get that everyone has off days, and it didn’t ruin the experience. Overall, I’m still giving this location 5 stars because it was quick, clean, and the food was right. Just a little more warmth from the staff would make it even better.

Very disappointed. The fries portion was clearly incomplete—not even close to full. We didn’t check the bag until we got home, but next time I’ll have to. Also, the bun looked bitten with a piece missing—not huge, but it makes you wonder if something actually bit it before serving. This raises concerns about quality and cleanliness. Update: also we didnt get a receipt with our order, makes sense so they dont get complain and get in trouble with their GM

Pretty good place! They did put egg on my sausage McMuffin but the food tasted great! I was very satisfied and will be back next time I’m near Austin!

I don’t know what kind of circus y’all running at this McDonald’s, but this was hands down the worst meal I’ve ever had. My fries were straight-up burnt like y’all cooked them in hellfire, and the nuggets? They tasted like they’ve been sitting under a heat lamp since last year. Honestly, if I wanted disappointment, I’d call my ex, not order McDonald’s. Whoever was in the kitchen needs to retire immediately because this was a crime against food. Never again.

Omg never in my life I had to wait for some fries to long I was waiting for my order They had my spicy Mc Chickens on counter and sitting there until they had the fries coming out obviously the food was already cold when they brought the food to me i had to ask them to redo them Well they had them sitting there again Like I don’t know if the people with pink or red shirt or managers but dang This McDonalds needs to fired and hire again because he’ll nooo The front crew where on their phone I heard so many times that they give the wrong order to other people like hello 15 guys at front for nothing

Placed my order at 2:25am with only one car infront of me, it is now 2:55 am and I am STILL only waiting for a small high c. This is ridiculous, lady at the window looked thru the window and ignored me while I was trying to tell her I’m missing a small drink. This location has a horrible night cure fix it !!

I have visited this McDonald’s at least five times in the last two months and I haven’t had a single good experience. During their monopoly game I didn’t get a single sticker despite ordering off the menu. I have yet to get hot fries from this location as well. The service here has been terrible. When ordering from the drive through I’ve been greeted with “what” twice now. It’s also happened multiple times where I have been handed my food at the second window with no words spoken. I understand no one wants to be at work but a “have a nice day”, “thank you” , or acknowledging a customers presence goes a long way. These employees must not be treated very well for them to not care this much.

One star for the food, one star for the entertainment. I'm no burger snob, and will happily eat at a McD's when travelling. Stopped here a while back for a quarter pounder. Saw the reviews here about how bad the drive-thru is so I decided to head in and get it to go. Burgers were room temp when they went in the bag (I checked) and the fries were over-salted. Bleah. One extra star for the entertainment, though. This McD's must be on the edge of a really bad area - I got to see a bunch of cop cars pull up and arrest someone on the frontage road outside the restaurant. Lots of blue and red lights made the meal memorable. This place scores a 2 out of 5 on the 'CTJ Scale', as noted below. 5 out of 5 stars: Come-to-Jesus good. Would be OK passing away after finishing a plate here. 4 out of 5 stars: Come-to-Mary good. Would be OK being seen eating here by Mother Mary. 3 out of 5 stars: Come-to-Joseph good. Would be OK having a beer here with Jesus' Dad. 2 out of 5 stars: Come-to-the-Apostles good. Meh. Wouldn't have my last supper here. 1 out of 5 stars: Come-to-Nobody good. I wouldn't have my penultimate supper here, either.

I asked for jelly like five times FIVE And the lady at the drive through couldn't hear anything that I was YELLING at her Might need to get that headset checked. If that's not it then probably her hearing! At the end of the damn drive I didn't get a single jelly The f u c k

Service was quick and fast. Maybe too fast, they forgot dips. Had return inside. Lacking quality, fries were burnt and over cooked. Did not enjoy.

Service is awful they took 30 minutes to make the food and it was awful the workers were laughing and talking while the lobby is full of people never come here until your trying to waste your fucking time and they forgot some of my food and had an bad attitude for no reason

bad service. always seem have attitudes. Always give the wrong order or drink. Burnt and greasy.

McDonald's is for my basic b- tendencies. After watching "The Founder", I've grown an appreciation for what it stands for. According to the creators, there is essentially an art to their system and the way they time their fries to create the perfect crisp (8 seconds). Obviously, you are not coming for locally sourced, organic, farm to table, nutrient-rich meals with a "$$$$" attached to it. You are paying for frozen meals cooked and fried, ready in seconds/minutes. Sadly, this McDonald's is not up to par with the original philosophy. Every time I order something, something is awry. The fries are cold, the fries are poorly salted, and I'm pretty sure that's a bb-gun hole that adorns the order screen. But, what irks me the most, THEY DON'T FILL THE SCOOPS TO THE TOP ON THE FRIES. This has happened on multiple occasions and is a prime example of why McDonalds deters me from eating fast food.

The gay guy working the drive thru window at 11:02 needs to be fired. I get to the window to pick up my food and dude hands me a small coke. I said very politely as i always am to people.. (just for reference the window before i smiled and said thank you ma'am have a great night) .. "excuse me sir is this a small?" He replies yes. I said "oh, i ordered a medium"... no attitude or anything.. and he said "NO, YOU DIDN'T YOU ORDERED A SMALL" with so much attitude i was so confused.. like did me telling you u gave me the wrong order offend you so much you had to get snarky with me?? I said no sir i ordered a double quarter pounder meal he said so you aren't LUIS? I said no. He doesn't apologize for being rude a moment ago or anything.. but i'm not one for confrontation inappropriately (theres a way to handle things like a grown up and this is it), so i patiently wait for my food, and 5 min later he hands it to me all rude and with an attitude "here". Thats extremely awful customer service. I'm a 37 year old man that works for the government i was not rude or anything in any way shape or form and here is this gay teenage boy being snarky with me for literally no reason. Like i would literally not be on here typing this if i gave him any reason whatsoever to be the way he was. Unacceptable. Management I highly suggest you get that boys attitude in check, because if I said nothing to disrespect him and he acts like that, imagine how he'd get with less patient/peaceful customers.. its not like this area exactly the beverly hills of austin.

I picked up our dinner in the drive through at this McDonalds tonight and everything went well. They took everyone's orders quickly, and worked through the drive through line at a reasonable pace. The staff was friendly too, and the 10 piece McNuggets with fries plus sweet & sour sauce were delicious!

everyone back there was hustling and pumpin out orders, and my dbl cheeseburger came out hot fresh with melty cheese and hot fries

The workers do not have any knowledge of food handling. Or food allergies, this is my third time ordering beef burger when I get home it a ham burger. When I called the store, I was left on hold for 12 minutes, I was hearing the workers laughing and chatting. I don't know how they even passed the city inspection. Do they even have a food handlers certificate. If there is less than one star review, I would give it to mcdonald's.

always check for nugget sauce these a-holes will not give you sauce. need better trainers and employees at the window.

I ordered a meal with fries, the fries were hard and cold and I didn't see until I drove away. I called and the manager wants me to come tomorrow for small fries. How about replacing the whole meal since I didn't get what I ordered right the first time. So I'm suppose to go back by tomorrow and just get a small fry order as my compensation. Drive 16 miles to get a small fry. Really?

DO NOT EAT HERE....!!!!!! Absolutely the worst McDonald's in the history of McDonald's I ordered two chicken nugget kids meals for my kids and got kids meals with no nuggets no sauce just fries apples and a toy how does this make sense I don't know and I also went on you to look at the reviews every single review is bad I found one with a roach in the fries one with yellow water one with uncooked burgers just ridiculously disgusting display should be condemned close down discontinued cancel if you will someone please reach out to the owner to get this please shut down or under new management.....!!!!!!!! William Cannon

Today when I got Mc Donald's the line was so long it took me 45 minutes to get my food and when I got my food it's cold and not good for kids and my burger was all smashed in the bag with no sauce or nothing drink's barely had ice and food was very cold don't recommend this business!!

i literally saw a hair in sode my manz burger and they did not add the number 4. chicken burger they expect us to eat here when yall cant get a simple order right like bffr i was hungry and this js ruined it this is unacceptable yall should hire professionals because yall dont know how to cook and yes im talking abt hillsboro

This McDonald's is so horrible. Not only the service but the food.. I went in 7/11/23 and ordered 2 family bundles. One of 40 nuggets with 2 large fries and another of 4 hot and spicy with 20 nuggets and a basket of fries.. already knowing it would take a couple minutes being we had such a large order by the time we finished paying turned around and went to go sit and wait our order was done before we could even sit down when I asked for fresh fries he hesitated and then proceeded to check them and said it would be a moment.. we waited longer for "fresh fries" then for the whole order itself. Everything was very old and cold by the time we took the 10 minute drive back home. WOULD NOT RECOMMEND.

Ordered fries. They were oily and soggy, not hot at all or done. Ordered sweets tea and it was sweet at all. Went back and asked for a new sweet tea and they tried to give me sugar packets. They also took my drink back. And had attitude the whole transaction. The ice cream cone was good though. Otherwise probably find a different McDonald's

OK McDonald's, we have to talk! It used to be so simple: Step one place order, step 2 pay for order, step 3 receive order. The end. Now you have these kiosks at this Austin location where you place your order at the kiosk. It then tells you to take your receipt but there is no receipt. Then you wait as your number does not pop up on the screen. You then talk to the human being who tells you they cannot find your order. Why am I taking this 17 extra steps just to have to have a human being fix my irder anyway?

They refuse to take your order in the drive through and you can't back out. Then when you get to the window they refuse to help you. The manager was running the drive through and was obviously overwhelmed.

This place is great, as long as Jesus is working. My order is always correct and ready when I order from the app, as long as Jesus is working. If they don't have Jesus, it's just like every other McDonald's.

ZERO STARS. REFUSED to give mobile order, after being charged and shown receipt. This is the "manager" who told me he couldn't find my order. (He was a shift lead, and I confirmed the correct location/time for my purchase)

Ordered some foods and requested two milk. My food came without the milk. So I told the lady who brought it out. I waited and waited. I walked inside and she was pointing about why she can't get milk and didn't ask for help. Now my food is cold.

Don't go here, I mean don't go to any McDonald's period but de don't go here. I got it off work super late and was desperate for food. Unfortunately, I got stuck for half an hour for a meal. FML.

Me and my family are a regular at this McDonald's but the new Spanish lady managers and the cooks in the back are very rude all I ask is for pickles on the side cuz I ordered like 10 burgers and they just give me two pickles and I even got my husband is a GM at a restaurant and he treats his regulars with respect so I think every fast food or restaurant should treat the regulars with respect because of as they get a check

Don't go and if you do please check that the meat is fully cooked. My girlfriend and I got food last night from there and the meat patty where raw and now we both are sick and have food poisoning. And this isn't the first time this has happened. A few months back I had order a burger with jalapeños and when I realized there where none in my burger or bag I went to ask for someone and one of the employees got mad and wanted to fight me.

It literally doesn't matter what time of the day you go here, it is always a bad decision. Incompetence is the literal theme of this location. I know Ronald McDonald is the mascot for this franchise, one would assume they wouldn't require every employee be a literal clown. The franchise owner of this location really needs to look into letting off every single person employed here and starting fresh with people who are capable of fast food work. Orders are consistently wrong, they dont know how to run a drive through line resulting in routine hour long wait times, attitude from multiple members of the staff, and overall poor demeanor. Lots of plces are hiring right now, they dont have to work at mcd's if they dont want to ‍

I cannot stress enough, how much you should find another McDonalds to go to, this location seems to have no respect for the customers, especially when they've made a mistake. I ordered 2 breakfast meals today with a frappe and a sprite, I waited in the curbside parking for nearly 20 minutes, only to have 2 breakfast sandwiches I did order, and a drink I didn't order brought out to me, after only receiving one bag, I told them worker that I was missing two meals, and a sprite, she looked at me like I was making this up and I even showed her my receipt and my mobile order, and she literally WALKS AWAY, I figured she was going to get it taken care of but she didn't come back...... I then took it upon myself to go inside because I didn't receive a straw either lol, and I am mistreated by a man asking me "are you really going to whine about us accidentally giving your order to someone else?" This was beyond disgusting, I can understand that things get busy and mistakes happen, but not only did you give me the wrong items, you didn't even give me the things I asked for, even after I told you what was missing. I ordered two breakfast sandwich meals, which by the way WERENT EVEN IN WRAPPING PAPER THEY WERE HUST PLACED IN THE BAG., I had two sandwiches and no hash brows and then I was given a liquified frappe, it wasn't even frozen in the slightest, it was almost like water with whip cream on top. I don't even want to be given a "free meal" card because that's just me taking another chance to get another wrong order, after the disrespect I faced, I'd personally like my money back, with an apology. This location really needs to think about who they're hiring because it seems like nobody there cares about their job or the paying customers. When I say avoid this McDonald's at all costs, you definitely should the atmosphere there is not worth your time, or money.

It's a McDonald's. The cups were different and the service wasn't too friendly but nothing was really wrong.

Every time me and my mom try coming here to order something in the morning for work they never have have our orders or they always say that they don't have them at the moment every single time

Honestly, I wish I could say it is a rare occasion that was less favorable that lead me to abysmal rating, but it isn't. It is almost comical the amount of negative experiences I have had with this specific location. Piss poor service, horrendous attitudes and also not willing to make wrong situations right just name a few of the grievances I have with the people this corporation trusted to run this location. My most recent experience was when I placed an order on the mobile app (which don't get me started on that atrocity of a system) arrived at the drive thru to give them my code and initially the attendant recognized my order number and after a few moments said it didn't go fully through in their computers for some odd reason still unexplained. When I offered to show them both my app showing my order was paid for and my charge on my debit card he said "I can do that if I want, but he's not sure what they can do". After pulling to the window the manager just looked at me as if I was speaking an unknown language and didn't offer any type of assistance in remedying. I'm a huge proponent of not letting a rotten apple spoil the bunch- so I would think and HOPE that every other location in Austin, TX isn't this disconnected from reality and customer service as this location. BEWARE- Don't go here if you can make it to another one! T-R-A-S-H

I had a horrible experience with this branch moments ago. I pulled up to the window and asked if I could redeem a coupon I had for a deal and the lady looked like she was unable to find the scanner in that moment. She looked at me and said sorry we can't use your coupon I cannot find the scanner.. I added a McFlurry last minute due to the Change up of the order and before I could say what kind of McFlurry I wanted she shouted the total price of the order. I asked her if she knew what McFlurry flavor I wanted and in annoyed tone replied "no I don't I just put Oreo flavor, is that fine?" I was given my drinks that were no where near full and with a McFlurry that was half way full. I asked if she could fill my McFlurry to the portion I ordered it. She told me, "that will be extra." How is what i paid for going to be extra? I called her out and told her about my drinks and if she could at least fill my McFlurry up. With a sour attitude she grabbed my McFlurry and put it under the soft serve ice cream with it spewing over the container. I was shocked she gave me my order In that manner. To top it off she did not give me a receipt so I do not know her name. It was some Hispanic lady. Beware of the night time customer service.

They never take card after 11pm they say they only take cash. Is this even approved by the general manager?

If I could give -10 stars I would. The people who work at this location have no work ethic and probably shouldn't work honestly. I know that's harsh but that's reality. I ordered a bacon and cheese biscuit with no bacon. They give me a bacon egg and cheese McGriddle. Two different things. So I go back and ask them to correct it. I tell them again it's a bacon egg and cheese biscuit but no bacon. They then give me a bacon and egg biscuit with no cheese and STILL HAS BACON . I swear I can't make this up. I don't knock anyones hustle cause a job is a job. But if you're gonna work it do it right. Location is worst McDonald's experience I've had in a while. DO. NOT. GO. HERE. You'll regret it like I did.

If this is "open 24/7" why is it closed at 10 pm. Change the hours online or something. Both the Taco Bell and McDonald's are closed

If I have to wait another 10+ minutes for 1 egg white delight again I'm going to lose my mind. Could have Been served at ihop already, this place is a car hop now,.. let sonic do that

Terrible window service, rude. Of course like any McDonalds, messed up the order I don't understand why they can't put in a little more effort into hiring/ customer service. This is why McDonalds is always my last option.

Ordered 2 Large coffees this morning and they sent 2 Large cokes. Not even sure how it is possible to mix those up. Job very not well done.

My son like to collect the toys of mcdonald's, when I asked the cashier "Pedro" that my son wants to choose his toy he said that they just have one toy , that my son already have. I accept, and then when I went to the table to set I saw another guy he works there he came to table beside me and he let the little girl chose her own toy, then I went to the same guy and I asked him to change the toy of my son. He said that don't have, I said but I saw you with 2 toys different right now and the girl she was choosing. He entered to talk with the guy his name Pedro and then he came to me with new toy. I'm very disappointed with this branch they choose for who they wants to give the new toys and never more I will come back there.

This place straight up sucks. The drive though moves at a snails pace. It's fast food not a sit down restaurant. If you are hoping for it to be quick don't come here. The only reason I'd leave a review is maybe McDonalds will come here and help them out with some guidance or something. You end up waiting 30 minutes for a meal that should take 2 minutes based on quality.

Out of chicken tenders...asked for burger without pickles... they put pickles. Dirty, flies, and kids running and screaming. All my senses are being offended.

Only consider coming here if you have an hour and a half to burn. 45 minutes isn't enough time to make it through the drive through after 11pm.

Amazing service two of the workers there we amazing and help me order. Juan and Marisela were such a good help. They were fast and very polite especially Juan. They both deserve a raise such a shame that they are understaffed I could see how every on was struggling with the massive orders corporate should work helping them out.

The service at this location is really poor. When ordering they were very impatient, giving less than 3 seconds to give answers before demanding your answer. Makes it hard to take order for 3 children in the back seat. Don't like being called "ma'am" when it's pushy and insistent.

Seriously... Go somewhere else. This place is horrible. Terrible customer service, half ass packing of food, and if you order a large, hope you at least get a medium. Not to mention that the company that owns this location doesn't give a damn about if their employees steal your credit card information. GO SOMEWHERE ELSE!

No surprise this restaurant has a one star. Drive through is absolutely horrible. They pick and choose what line they're going to take. I sat in lane two. The employee took two orders one lane one before he took mine. Then it look . like he took other few more orders in lane one again. After speaking to the manager. She didn't seam to bother her. That's why this restaurant is a one star. Sh$ty service.....

That asked me to order. Then I start ordering and get silence for 5min. Then she says "hi yeah order now" then I order half my order and she cut me off before I even order the second half and said pull up. I'm not sure I'll even get my full order at this point.

This McDonald's is a disgrace. The employees refuse to take responsibility for their poor performance and feed you with excuses. I ordered a smoothie only 75% full and the girl lied to me and said that's how the machine makes it. Shame on you McDonald's!!!

Once again I was stolen from. Stopped for breakfast and ordered a hash brown with my meal. And once again I was not given the hash brown. They rush you through the drive thru that you don't have time to check your order.

They charged me 6 times for food until the bank flagged it as fraud! Got my card blocked until I had to spend 15 minutes on the parking lot fixing the issue. Going back in line again, wish me luck!!! UPDATE : NEVER GOING BACK TO THIS PLACE. As I go back in line and start talking to the worker, they still didn't give me my order after me showing all the money removed from my account. Simply, she turns around and starts speaking Spanish to the actual manager , bullshitting about the order! I am fluent in Spanish so I told them everything again in Spanish and finally after having to show my bank App with all the money removed I got one meal out of the price of 6 . Still waiting to get my money back because they did not give me my money !!! DO NOT GO HERE !!