Joshua Stevens
Google
All I wanted was a McChicken & Hot Mustard. After a long night, my wife & I are hungry (10:30 pm), We mobile ordered & went in the right lane of the drive through (dual lane) where all signage was blank. We proceeded through & informed the staff of our issue. We were told to pull forward & wait for our food.
After waiting 10 minutes, I went in & as I went in the first door our food was given to me. But drinks were m. issing. The employee scurried off as quick as possible behind the counter. I waited patiently for service but no answer. Finally he came to the counter speaking horrificly broken english... drive thru only, no inside. I proclaimed we need our drink, grande diet coke. He gave me empty drinks & asked if id lock doors behind me. Unbeknownst to me, this McDonald's got rid of the public fountain dispenser which has been there for 30+ years. So now my wife's pissed, she just wanted a diet Coke. Now that the aimless employee was running around insanely, my wife went in demanding a diet coke. After several disputes she got her diet coke. My main question being, isn't the point of mobile ordering to have it ready by the time you get there? This is unfortunately a common problem at this McDonald's.