McDonald's

We have gone to this McDonald’s every week for the past month to order for our family of 4. Every time, when we get to the window, our order is wrong. The first time, my husband got home and realized his meal (1/4) was missing. The next two times, they forgot one of our entrees. And thank God I’d said “yes” when they asked if I wanted a receipt at the window, because they like to argue with you and say they already put it in the bag when you’re telling them I they didn’t. This time, they got my order wrong on two sandwiches. On one, I said no cheese. They verbally corrected it at the window when I went to pay, but didn’t deduct the price of that cheese. I didn’t worry about it, it’s just a few cents. But then at the next window, I realized my cheese was missing on another sandwich. They told me they needed to charge me .60 cents to add cheese on that. Even though I was already paying for cheese I didn’t ask for on a different sandwich, which I told her repeatedly. I don’t understand a business model where YOU (the business) get the order wrong and then argue with your customer that THEY pay extra for you to make it right. I’ve been in management for years and I can tell you - no business of mine has ever thrived with that philosophy. Good luck to that McDonald’s and their team. We will be adding 5 mins to our drive to patronize another.

I just wish McDonald's in general didn't taste like microwaved feet. But this location is pretty consistent with speed and accuracy. Most of the time the people at the window are nice too.

If I could leave no stars I would. This was probably the worst experience I’ve ever had with a McDonald’s. The line was backed way up. The staff was rude except for the one little girl they sent out to my truck to tell me after I had already waited for 10 minutes for 1 hot chocolate!!! 1! I get to the window and instead of telling me it would be 20 minutes they had me park… wait even longer to come out and say it would be even longer for the machine to clean!!!! Then offered me an iced coffee … only to come back and say nope the machine has to clean for that as well! Then to charge me 3.19 for a medium hot cocoa to give me a drink of lesser value! Absolute trash! An I won’t visit this establishment ever again. Ripping people off !

I went through the drive thru and it was fairly crowded, but moved quickly. My order was correct and the workers were extremely friendly. Fries were hot and fresh. The strips seemed slightly over done, but not by much.

It was a nice setup and the food was good but I sat there and waited for an update about my food being ready. After waiting a while and seeing that it still wasn't on the pickup shelf I went and asked and found it was behind the counter just sitting there next to a couple other orders. I assume it has something to do with shoplifting because that happens at restaurants near me but it would have been nice if the status had changed on the app or if I got an email telling me my food was ready so I wouldn't just sit there waiting

like what’s even the point of getting a large if they just fill it up halfway every time. it’s every single time too🤣pathetic ‼️

Closest McDonald’s to the zoo. Super busy but service is like you have never had it any other McDonald’s. They make sure the order it right, very patient. and then delivery it exactly how you like it. Wish I knew the name of the drive thru lady so I could give her kudos.

Mega quick drive at a busy location during lunch. Don't let the line intimidate you. Hot food, order was correct, prompt service, great customer service. Had a great team implimenting teamwork. Nice job, everyone!

Ba ba ba bam lovin it. Ts was mad bussin bussin. Got a quarter with Big Mac sauce and dipped it in the McDonald's sprite. 10/10 recommend. Clean. Smelt nice. Fast service, got food quick

Management at this location needs to significantly step up their efforts to improve the quality of food being served at this location. I've gone in a few times over the years and always get the meatless items on the menu and the meat has always been added regardless. This is a health and safety risk for long term vegetarians like myself who can get substantially ill if they consume meat, especially meat as processed and greasy as the items served at McDonalds. The quality has never been great, but the continued and consistent lack of following food safety measures, while enacted by staff, shows a failure on management and training staff who really need to do better.

Management need to do a better job of ensuring employees are putting/not putting things on items when requested. I have had way too many problems with this place not caring about this issue. as you can see it clearly says no cheese, and there's cheese. They got the added mayo but if you can do that you can remove and item as well.

This location is a disaster. Quality, timeliness, consistency: all awful. I'd like to see this location improved or ended.

My guy Don (no idea if I'm spelling right lol) taking orders tonight and the rest of the staff were amazing and on point!! It's hard to be service industry now days and they were the best I've seen in a minute!!! Appreciate ya'll. Order beyond perfect.

The young man that works the window during breakfast is the sweetest and kindest man I've ever met! He never fails to make me smile and talk to me. Thank you for being so cool, you're a gem and an absolutely amazing worker. This establishment is beyond lucky to have you.

The food took 20 minutes for 3 happy meals at 2 in the afternoon! Unbelievable, the bathrooms were disgusting and had no soap

Food is mediocre. Worst service. They don't even use their second drive thru window. Happened to us several times and we finally learned our lesson not to use that side. Now we see it happen to other sides too. Inside isn't clean either.

The worst McDonald's ever. Every employee is so dumb. Just got a holder for my drinks and while I was walking up to my house the entire thing broke and every drink dropped. Whatever idiot folded this cardboard holder is incompetent.

Got breakfast this morning for my wife And the the breakfast burritos were cold and tasted bad, the potato was cold. The coffee was the only thing good. I've had several bad experiences at this one hoping to have a good one. I guess I'm done going there.

Horrible service. I did not have a bad interaction with the employees however the manager was very rude and aggressive. When going through the drive thru I had 2 separate orders. I pulled to the window and to my knowledge I payed for both, however the second payment did not go through (due to security reasons) I pulled forward and was told that the second order was not payed for and a manager was called. The manager then came and demanded my card AND my phone. I just handed my card, to which he snatched, and walked away. I found the whole encounter to be rude and honestly disappointing. I will not be returning.

Here's an up date I was here and watched this young kid late 20s asking for someone to buy him a meal before I could get to him the bitch came out telling him to leave. What happened to McDonald's helping people especially homeless kid ??? WOW I'll find this young kid hopefully and take him to taco bell or Wendy's where they will offer to pay.

Pretty much the same thing as you always get actually 2 1/2 someplace is got such crappy service anymore and they don't listen and get special orders right I know it's not Burger King and you can't have it your way but sometimes you just don't like pickles

very poor service, I feel the food was uncooked and the Ambiance gave me a weird sense of violence there was yelling and arguing, and when I asked for a 20 piece nugget they gave me A 4 Pieceand I do not want any trouble at all but I feel disrespected and I also ordered one of the 5 dollar meal for my child and they gave him a single nugget in a box , But they gave him the right drink and everything else, please work on this.

kai cenet meal was wonderful I need 10 more and there was great service food came fast and hot

I'm never mad at McDonald's. Sometimes I just really want cheap junk food. I appreciate their business strategy. I shall always partake of the $1 menu. I came on a Sunday afternoon around 7:30 and it wasn't busy at all. There were two drive thru lanes. The lady took a good minute or two before helping me. Not sure what she was doing and I wanted to get mad but the weather was so nice that I didn't care. I will say that I wish I went to the other lane because three people passed me by and I done wasted a good five minutes of my life. Anyway, I ordered the McChicken. Always so good! Fried chicken here never fails when you want it cheap and fast. The guy who gave me my food was nice. I think he really wanted to make sure I didn't order anything else but all I got was the sandwich. How nice of him to double check though! Some folks try to stand around here to beg for money. Just be nice and give the guy a dollar. Help your fellow man.

Worst McDonalds possibly known to man. The workers are non existent and would rather play patty cake in the store than do their actual job that they're paid to do. Stop giving business to this store it should be shut down and revamped

Customer Service = Trash Don't know how this one is still open to be honest Every time I order there is always something wrong Then when you try to ask for help they get mad at you. Everyone's mentality is so backwards and it doesn't make any sense. The employees are very rude and will cut you off on the phone and swear at you for stuttering then hang up on you. Absolutely NO people skills or basic human decency. Waited OVER AN HOUR AND A HALF for my food and they said "We can't help you" like they expected me to waltz in their kitchen and make the damn food myself. Whoever answers phones there needs to re-evaluate their fast food career if they can't even handle the most basic interaction.

might be the worst workers. i've never received my sauce any time I order nuggets so make sure to check your bag before you leave! and half the time my fries are cold

If I could give this ZERO stars I would. The health department needs to visit and shut this place down ASAP. I got home, opened my bag to eat, only to find a fucking ROACH crawling on my damn fries!!!!!!! Needless to say, I threw the entire bag away with everything nearby. I only wish I wasn't so damn afraid at the time. The I could've gotten a picture. I had to call my neighbor down to take the entire trash load outside for me I was so damn terrified.

Extremely poor service and efficiency. Plenty of workers all looking unsynchronized. Carmel frap made by one girl at drive thru area minutes of waiting and more minutes after she called our number and the other fudge Sunday and M&M McHURRY the hell up I'm not even a cooked item made us wait even another 5 minutes. They were working on drive thru backed up and calling out meal for inside that were not for inside. For $7 of 3 cold items was absolutely terrible and top it off with attitude, no smile, no thanks for coming at all even after I said it to be Facetious. Our items were melting waiting for the whole order. Never go to this location or the next door to DD.

This McDonald's wack as hell. I ordered a sweet tea and the hoe didn't give it to me cause they forgot to ring it in on my receipt, it's just a sweet tea dawg. Then she told me to pay attention when I'm ordering. They suck

Soooo, I'm not a guy who typically cares about $1.00 but I decided to ask why my meal cost more this morning. I ordered and egg McMuffin meal with an orange juice. On the sign it was priced at $4.99. When she told me the total of $6.18 I was perplexed. So at the window I said, I'm curious, why does the sign say $4.99? She said that's because I got an orange juice. She continued to say that the meal came with coffee. So I asked, orange juice costs more than coffee? She said yes. Is it me, or is something wrong with this? Oh and check out how they filled my OJ.

Worst McDonald's I ever been to, they charge you for a smell. Takes forever and the meals are wild and they don't give you everything. Some wack sh*t going on. Wouldn't even give me 2 sweet and sour sauces without a fist fight and a 2$ extra charge.

Last Wednesday morning, I had an infuriating experience with an extremely rude employee in the drive thru. As I do about once a week or more, I ordered the 2 for 4 Bacon, Egg, and Cheese Biscuit without egg. Today, though, the woman taking my order rang it up as two bacon biscuits with cheese, which I appreciate is the same thing - except its about $1.65 more expensive than the current special (2 for 4). When I asked if she could ring it up the way I ordered it, she rudely told me that "we don't do things to make them cheaper" and reiterated that she was only willing to ring it up the "way she was taught." I then chose not to order anything and left the drive thru frustrated and confused. Next time, I'll just order the 2 for $4 the way it comes - but before I go I'll remove the egg myself and hand it back to them. Oh, by the way, I filled out a complaint on the McD's corporate web site. I got emails back from corporate both times but tonight I got a rude voicemail from a woman who obviously didn't read my email since she asked me to come back and show my receipt . . . Thankfully White Castle is open 24/7.

This mcdonalds has the worst service I have ever received in my life. Charged me for the incorrect amount, didn't even give me anything close to my order, and I waited in line for 45 minutes! I would have gotten out of line but they have barriers around the drive through! The workers were filming videos and just playing on their phones, I over heard one say when I was at the window "If we say we're only taking cash, most people will get out of line". So extremely disappointed in this mcdonalds.

I usually hit this McDonald's late night, even when they're short staffed they serve me fresh hot food fast, with a smile. Always happy when I leave this Mcdonald's. Everyone here deserves a raise

It's McDonald's...but the food has always been fresh, and service is good. Not sure why this location is getting so much hate, the only drawback I have experienced is that the drive thru is always packed, day and night...so prepare to wait. But it's never effected the food. This isn't the location's fault per se, but keep that in mind.

Bad Not healthy I tried it and everything was greasier than my bros hair. And the worst part of all was dat the ice cream machine is always broken.

they forgot my fucking sauce and when i asked for my sauce they only gave me one sauce. FOR A WHOLE LARGE FRY AND A 10 PIECE CHICKEN NUGGET

Ordered online, got the wrong order after it has been opened and given to someone else. Pay sure it's illegal to give out an already opened order. The guy asked for the order number I gave it and the name of the order and he still gave us the wrong thing

i went here about a week ago and i was asked if i was using the mobile app when i pulled up to the drive thru. i said yes but they never asked for the code so i proceeded ordering. when i got to the first window i showed my code and was yelled at by the worker because apparently i should have had it ready when ordering. i did have it ready, but no one asked me what the code was. not sure how showing the code at the window makes much of a difference. i also ordered ranch and was charged for "extra ranch" but was then given 1. other than the rude workers and overcharging, this location is fine.

Waited 30 min without my moving in drive thru.. not 24 hrs I guess..? Would give 0 if I could lol. Just don't go here

This is the worst place to ever even have to experience! I don't Care whether day or night you will be waiting for your food at least 25-30min and that is if you can stand the wait to order it! They are so rude and treat their customers like they are a bother to them.. I work for door dash aandand don't even get to accept their orders cuz I know I will be waiting and cussed out if I dare ask a question and I know its always an. Issue so I decline any McDonalds orders and it sucks cuz I need the money

I went to this McDonald's with the most complicated order in the history of all orders 1... Large ... Coke. Couldn't even get that right . Just when you think you've met the dumbest fast food employee ever here comes along a challenger. I think this one will hold the belt for a very very long time. Congrats to you lady you are some kind of special.

I usually have a bad experience here so I just gave up on trying to have a good one because it's the only McDonald's close to me so I just get over it. I just wanted to point out that the drive-through lady working this afternoon was a complete bitch and yes I mean that. she screamed at me "HELLO!!" because I didn't pull up to the pay window soon enough after the car in front of me.... she was an older woman with long dark hair and bangs. but this isn't as bad as the time one of your employees followed me home because she got mad that I pulled out in front of her because I didn't see her speeding nearly 40 on the road behind the McDonalds. lol what is wrong with these employees

These people are slow. Their service is so bad. I wanted 45 minutes for a burger. Like what the hell is even that?

Really slow service. My expectations were so low and still not met. Just look at this chicken sandwich. This is all I could eat.

1 star is too much for it. I ordered through McDonald's app at 11:00 pm today, and then went there to pick-up. It showed order finished, which was ready for pick up, but when I went there, they asked me to wait. I waited almost for half an hour and they told me my order was not in the system, and it is not their fault. Ok fine. Trash service. Will never go there again.

Honestly this McDonald's is lucky I can't give zero stars, or I'd do it in a heartbeat. I can't count how many times I've had missing food, or my orders are just incorrect. I don't even get that much, but when you get 4 items and one is missing almost consistently, you need to think that something must be wrong. The amount of money I've sunk into food I will never see is insane, I could probably take a group of 2nd graders to Chuck E Cheese and get them a pizza too. Hopefully the simple micro-process of putting food in a bag improves, or I'll just go somewhere else, best of luck for your future endeavors management.

dont even bother to ask for ketchup at the window because you will not be greeted with ketchup, i stead you will get a major sigh and an eye roll, following with no ketchup its free to be nice

Drive through took 30 minutes and guy ran cart into my car when taking the garbage out. Never had a good experience here

This location took my order and refused to serve it to me when I got to the 2nd window as requested. They accused me of being intoxicated,( I'm not, this is real time ,just happened) and they let the line of customers back up further as I waited to speak with anyone that would help me. ...nobody helped! Shame on you and your management. NEVER WILL I ORDER FROM ANY MCDONALD'S AGAIN!!!!!! YOU ARE THE WORST EVER!!!!!!!!!

Worst service I have ever gotten from any restaurant. Takes forever to get food order in and workers are always pissed off and will argue with you.

The burgers were too greasy, the bathrooms were SUPER unsanitary, and they didn't clean up a frap that fell on the floor. It took 45 minutes to get my burger, and I got the wrong drink. It sucks too much. DO NOT GO!!!! You will be disappointed. Literally, do not go.

I cannot believe yet another order from this McDonalds that was sub par. I bought eight McDoubles and waited over 15 minutes for the order which was never brought to my car but only given to me once I entered the restaurant. The McDoubles were essentially tossed into a bag. It was a real scramble. We have fast food choices. This location has single handedly turned me off of McDonalds.

I love MCDonalds. But EVERY SINGLE TIME I GO THERE THEY GET AT LEAST ONE THING WRONG :(. Its normally when I ask for 3 ranch dressings, they either give me none or 1. And all the employees are big mouths.

Guy was super rude. They asked me to pull into number 3 to wait for my food but a car was on the line and another car in 4 was trying to back out. Guy yelled and said you don't even have to park. When that wasn't the issue. Not very kind.

Terrible service, snotty manager, drunk & drugged out addicts at every table, just an overall awful experience. Will go out of my way to avoid this location in the future.