Hoài Đ.
Google
Safety Concerns for Families with Children – Needs Immediate Attention
I visited this McDonald’s location at 1000 Commerce St, Dallas, TX 75202 around 10:00 PM with my child after an evening walk in downtown Dallas. My child loves McDonald’s, so we decided to stop by for a quick meal.
However, upon arrival, I noticed a large number of homeless individuals gathered both outside and inside the restaurant. During our short time there, I witnessed verbal arguments escalating into physical altercations, involving the security guard on site.
This was my first time visiting Dallas as a tourist, staying at a hotel in the heart of downtown, and I expected to feel safe in such a central, well‑known area. Unfortunately, this experience left me feeling uneasy and concerned for our safety. The situation felt chaotic, unsafe, and intimidating — especially for families with young children. My child was frightened, and I was genuinely concerned for our well‑being.
While I understand homelessness is a complex social issue, it is the responsibility of the store management to ensure a safe and welcoming dining environment for all paying customers.
I strongly urge McDonald’s management to take immediate steps to improve security and the overall customer experience at this location. This could include:
• Increasing the presence of trained security personnel during evening hours.
• Coordinating with local authorities to reduce unsafe loitering in and around the restaurant.
• Implementing clear policies to ensure customer safety and comfort inside the dining area.
McDonald’s is a globally recognized brand, and I believe most customers — especially families — expect a safe, clean, and friendly environment when they choose to dine here. I hope the management addresses this issue promptly so this location can become a place where customers feel comfortable bringing their children, even during later hours.
I look forward to seeing improvements in the near future.
