McDonald's

I had one of the worst customer service experiences I’ve ever encountered at this McDonald’s. The manager on duty was extremely disrespectful, unprofessional, and showed no effort to de-escalate or resolve the issue. Instead, she became defensive and dismissive, and even denied things that happened until she was confronted with the truth. What made the experience even more disturbing was the way customers were treated differently. If you are not Mexican or Latino, be prepared to be talked down to, ignored, or made to feel like you are unintelligent. As a Black customer, I felt completely disrespected, devalued, and unwelcome. No one deserves to be treated this way. This location seriously needs new leadership, especially whoever is managing on Sundays. McDonald’s should not tolerate this kind of behavior from anyone representing their brand. I do not recommend visiting this location, and if you do have an issue, good luck getting any real help. This was an unacceptable and disappointing experience all around

Girl in the blue is overly rude. slammed the door in my face over a drink refill and cussed me out . horrible experience. happened on 11-24-25 check the cameras for a face id.

Always super fast. Never had an issue with my mobile order.

McDonald’s is convenient and affordable, with consistent food quality. However, the service can be hit or miss, and the wait times during busy hours can be a bit long. Overall, an average experience for a quick bite.

I'm always happy to use my app when ordering.... if you dont have the McDonald's app you need to get it.

Two times in a row my take out order was wrong. Mashed potatoes instead of cole slaw. The other time it was mashed potatoes and no fries

Management has changed. Place is now clean and all new. Salad was fresh and service was good. Now it's definitely a good place to come. Old review: For egg & cheese biscuit they charged me full amount as of it was with my meat as well. Other places charge me $1 at least less. Oh yes, coffee was stale as well. I will not be back here.

This McDonald's never gets the order right. It's infuriating. In just the span of time i spent in the lobby, waiting for my order. They got 2+ orders wrong. They act like they don't care. What a mess this store is !

Unprofessional, no food was served, money was taken employee was rude and in the dinning area with someone that doesn't work there meaning she let them in after closing hours

I have a little person in my life and McDonald's is always where he suggest that we eat. As we were headed to the movies and it was all about him, here we are. I have the app so I usually check out the daily deals before ordering (what can I say, I like a deal!). So I ordered a sandwich and got a medium drink & fries for free. He went with the McChicken - he's simple like that. The lady taking our order was very friendly and polite. Our order came up quickly and I sat down to eat another burger. So I was pleasantly surprised that the burger was seasoned - like I could taste the salt and pepper on the patty. My little person declared the fries wonderful as they were "hot and salty" just the way he likes them. The drink station is behind the counter so you can't get your own drink or refills, however the staff was nice. The store was clean and this is one of the best McDonalds I've been in.

The workers this morning are speaking Spanish and cursing in English; all of them are having a good time together instead of taking care of guests. I was completely ignored by the staff until I finally spoke up and then the girl with 3 inch finger nails acted as if I were an idiot for asking. The place is dirty, no telling what the kitchen is like. (How does one clean themselves after the bathroom While wearing those nail?! She was NOT wearing gloves and seemed to be training a new employee!) Where is the owner on Sunday morning at a busy time?!!! Horrible experience!

50% that's A BIG 50% price mark up at this McDonald's!! Cashier said we charge more because it's a franchise!! 50% mark up is EXTREME! Never giving away my money here again!!

When I have been there the service has always been pretty fast and they always have plenty of people working there. I think that is the key reason because so many other businesses are so worried about saving money that they barely have enough staff. With enough people they can have someone cleaning restrooms, the floor and restocking when it gets slower. I usually see someone sweeping the floor when I visit and that's good. The place always smells nice too.

This Mc Donalds aggravates me all the time because I always end up having to ask for my food fresh and have to go back and ask again. Their definition of fresh always involves a microwave or grease to REFRY you items. That shit is soooo frustrating. Or let me tell u what else they like to do. Say I order a 20 piece nugget and they have 15 of them thats been sitting up 2 hours. Theyll give me 5 fresh and the 15 old ass nuggets because they wanna save money smh. I order alot at night time thru Uber Eats and better believe my order will NEVER be right. They have a rude ass mixed female manager thats been there for a while at night time who doesnt like me. (I found out when i overheard her telling the new girl in drive thru how she didnt like me and I was picky: talk about professionalism) Let me state for the record that I AM PICKY when its comes to places that serve BULLSHIT!!! Anyways I still end up always eating here but I wish we could get a new staff with a new attitude that appreciates there customers. Last night I ordered a Crispy Bacon Smokehouse chicken Sandwich Meal and the Onion strings were sooooo old I couldn't bite thru them, the meat itself was cold so the cheese was stiff as a rock, and I ordered an extra chicken patty that I didnt recieve but guess what? they gave me half a Container of Fresh Fries since we know when u order Large Fries they like to pop the container and barely put any fries in there... What a Waste...

This is McDonald's is okay ... but the employees don't greet there customers..... all of them are Mexicans nothing wrong with the race it seems they don't like black customers I could be wrong ...... they need to work on there customer service skills

Ghetto.. they leave their customers in line for over 15 minutes. No eye contact, no hello, simply walk by you and make no eye contact. Horrible service.

Stopped on our way out of Dallas on our journey to South Padre Island. No complaints - restaurant and restroom were clean; McNuggets Happy Meal was good and the order was accurately filled.

Beautiful remodeling but this is the most expensive McDonald I've been too. Customer service is just ok but I'm still flabbergasted that there are four locations that nearby that are least expensive. If you have the patience go to the location on camp wisdom and 35, much friendlier employees, better service and prices

Terrible customer service: the manager screwed up my order, I couldn't reach anyone by phone and had to drive back to rectify the problem, received no apology, had to ask for my receipt that they tried to keep as if I were going to come back and try to get free food or something.

The building is nice, however the management leaves something to be desired. The place upon first inspection is lovely but its dirty after 5pm and service goes down the tubes. Mainly the thing that gets me is every time I order it comes out wrong. I call and call corporate with NO RESULTS. Bad food as well not fresh and I have gotten sick many times here!