Trase P.
Yelp
You know, I do try to avoid McDonald's the majority of the time. There are occasions when it is the only convenient option, however. Most of the McDonald's I've been to can be relied upon to provide the same food we've grown to expect. However, this McDonald's location has consistently disappointed me for the past decade, plus.
When I was still working downtown, the Mack Ave. location was only a mile away from the office, and given the good service I've received at other McDonald's locations my entire life, I kept trying to give this location another chance. Every time I went there, there was some problem. My order would be incorrect. They'd be out of something. The drive-thru would be backed up onto Mack. A couple of times, the restaurant closed because they were out of buns! You'd go inside and it was complete chaos - no lines to the cash registers, and no effort made on the part of employees to restore order. It felt like I had entered an episode of Celebrity Deathmatch on more than one occasion, with other customers ready to challenge you for position and snap your neck if they didn't get their McNuggets before you placed your order.
My husband still works downtown, a mile away from this place. He tries to avoid it, but there are days that it's an unfortunate necessity. EVERY TIME and I DO MEAN EVERY time, they mess up his order, and often, they are rude/curt.
He's polite. He enunciates clearly into the drive thru speaker. He usually goes during off-times when they are not swamped. And yet, every time he goes, his drink order is filled with the wrong beverage, and his food order is often not filled as requested, either.
We've written the franchisee a couple of times about this and received apology letters with coupons for a replacement meal. He goes back and uses those, only to have the same damn problems that caused him to write and complain in the first place.
You'd think that there'd be a consciousness about the fact that not only do they serve the downtown Detroit area, but since they are right off of I-75, the main thoroughfare, travelers through the area would be more inclined to stop there if they knew that they'd get the consistent service most people expect from McDonald's.
I'd love to be able to follow up to this review in the future and say, "Wow! They've really turned things around! You can go here and trust that you will receive exactly what you ordered." But somehow, I doubt that will ever happen. They've had the same track record since 2000.
I'll just hope that this is a situation in which I am eventually forced to retract my complaints. But for now, they are very legitimate.
