McDonald's

Food was good except for them completely messing up the order. Male toilets were disgusting. Rubbish in both stalls, broken seats, no toilet rolls.

I am writing to formally report a very disappointing and unacceptable experience I had during my visit to your McDonald’s location at 3 South Saint Andrew Street, Edinburgh, on Thursday at around midnight. I have visited this restaurant many times and have always received friendly and efficient service, but what I experienced during this visit was completely unacceptable. During my visit, I witnessed extremely unprofessional behaviour from the manager on duty, Anna Krzeminska, who was unable to answer basic questions about my order or provide clear information. Her communication was unclear and she did not appear to know how to properly manage the situation or support her team. I also spoke with the security guard at the store, who confirmed the names of the staff involved. The crew trainer, Tania, was behaving very rudely towards the crew members. She was speaking in an aggressive and disrespectful manner, talking down to others, and creating a very uncomfortable environment. Based on what I witnessed, she does not seem suited for the role of a crew trainer, as she does not treat trainees or team members with professionalism or respect. Despite this behaviour happening openly in front of customers, the manager, Anna Krzeminska, took no action to address the issue or correct the conduct. The lack of leadership contributed to a chaotic and poorly managed atmosphere. During this time, several customers, including myself, waited over 20 minutes for food that had already been prepared and was sitting on the counter. No staff members were serving the orders, and the service was extremely slow and disorganized. This entire experience was shocking, especially given the positive visits I have had at this location in the past. The behaviour I witnessed does not reflect the standards McDonald’s is known for. I kindly request that this matter be taken seriously and that appropriate steps are taken to improve management, staff behaviour, and customer service at this location. Thank you for your attention to this matter. I look forward to your response.

EXCELLENT SLUSHIE . PERFECT TEXTURE 🤤🤤🤤🤤 CONGRATULATIONS TO THE MANAGER. I WILL DEFINITELY COME BACK AND TELL EVERYONE TO TRY THIS MASTERPIECE !!!!! PERFECTION. TRUE FLAVOUR , ONLY TRUSTED INGREDIENTS FROM LOCAL FARMS. MUCH APPRECIATED 👍 DELICIOUS.... I CANT STOP THINKING ABOUT IT!!!!! 💯🏴󠁧󠁢󠁳󠁣󠁴󠁿

Very disappointing experience at McDonald’s in Edinburgh. The food tasted awful and one of our wraps was missing from the order, so we had to go back and ask for it to be put in the bag. On top of that, there was a drunk man at the door making the atmosphere very uncomfortable, and the security staff did absolutely nothing about it. Overall, the food was terrible and the service was just as bad – would not recommend this branch at all.

If I could give them -10 stars I would. Disgusting food to say the least… the store was so filthy and the staff wasn’t friendly at all. We were so hungry and knew that mcd would go down well as it should but boy were we wrong. Worst McDonald’s I have ever have and we come from South Africa, that says a lot. Highly recommend never going to this establishment. YUCK!!!! The patties and buns were burnt to a crisp and the chips were old and cardboardy, no ketchup was given and the nuggets weren’t even crispy. The fanta tasted like water with a splash of orange. HORRENDOUS EXPERIENCE. Don’t go here.

In the whirlwind of this bustling fast-food spot, they've got a knack for zipping your order to you in no time. The grub? Absolutely scrumptious. And what caught my eye? Two security whizzes stationed at the entrance. When the crowd swells, these order-keeping maestros step in, choreographing a queue that flows smoother than a milkshake through a straw.

Missing half of an order and food arrived after an hour freezing cold. Disgusting…

Staff are terrible, ordered food and received different food. Ordered bottled water and given glass water and asked again bottled water, told me order from machine which I did already and didn’t see my order. Toilet is very dirty and they don’t check toilet as well. Staff are chatting inside rather than working. Sorry to say food is not cooked on good temperature and staffs need more training, they didn’t listened properly.

Food came out somewhat on time. It was extremely busy. A lot of police presence. Wasn't sure what that was about. Food itself was typical for a McDonald's. Nothing spectacular.

We stopped in close to midnight on the way back to our hotel from the pub. We ordered on the digital screens. Within a minute our order was ready. The line at the counters was several deep. Our experience went very well for a McDonalds. I would not normally rate a McDonalds but it deserved it due to the speedy delivery of our food. I'd give it a 3.5 if I could.

This branch of McDonald's is seriously, seriously annoying. For several reasons. Whether it's the constant flow of chavvy teenagers in hoodies clogging up the place, or having to climb up several flights of stairs to get to the main seating area, or having to use an entry code to use the toilets, you'll always encounter a problem of some sorts here. This particular visit wasn't particularly great. I had to queue up for over 15 minutes among the chavs and then I went upstairs to find that all the seats were taken. After hanging around like a lemon for ages, I finally found a seat and tried to connect to the free O2 Wifi in the restaurant which didn't work. My food was okay but it was a bit cold by the time I sat down to eat and my strawberry milkshake was liquidy and strong, as if the syrup hadn't been mixed around properly. After I finished eating, I wanted to use the toilet but I had to go get the entry code from the staff as I had misplaced my receipt. Why would they even bother putting codes on the doors if the toilets are all the way at the top of the stairs? It just makes it more inconvenient for people who may not know about the system. I think I'll head over to the store in Waverley Mall or even the one up in the West End by House of Fraser from now on as this branch is just a huge pain in the arse.

Greasy, incompetent staff? Yes. Greasy incompetent food, that is nevertheless strangely addictive? Yes Noisy, loud and full of 14 year old glue sniffers? Yes It annoys me how people lie when they say they hate McDonalds and would never eat there. They do. Everyone does, and everyone secretly loves it. They're not the biggest fast food company in the world just by chance.

I am going to put my hand up and say I like McDonalds. As much as people claim to hate it, it gets the job done and it's made a pretty good go at doing so. Recently refurbished, this McDonalds if a-ok. But! What gets my goat about McDonalds is that at 2am on a Friday/Saturday night they entice you in by being the only food outlet open for miles. Well, what feels like miles when your drunk and feet hurt. So you go in and drunkenly order a pile of munch, then realise that when they are open late they bump the prices up by a fair whack. The cost of your post night out munch ends up costing more than your night out did in the first place! Props for being open late over the weekend though.

It's McDonald's. In terms of the food, you know what you're going to get. This particular branch is fine. Unfortunately, it attracts a lot of loud, drunk people on Saturday nights, which I guess is to be expected, but is also typically the only time I go. Food is good. I usually ask for my burger without one ingredient, to make it more likely I'll get a fresh one. Staff are quite efficient, and I'm always in and out with little time wasted. It's greasy and unhealthy, but also cheap and cheerful. As Yelp says, this McDonald's is A-OK!

Good mcdonalds, staff are quick, foods decent. Over all a good mcdonalds. The building is massive, the seating is mostly on the secondary story, meaning g that the bottom fits lots more people.over all it's super convienent as it's right across from a premier in.

What can I say, I have loved McDonal's up untill now... I ordered a chicken Mayo meal which is normally lovely from McDonald's but not this time.. The bun was hard and crispy and the chicken was like a brick, wouldent even say it was edible, big let down and its fair to say that I am out off McDonal's for good now. Another thing is the hygiene is not as clean as it should be, tables rarely get cleaned.

A great place for some food.yes most of its not helthy but its good.Its not to pricey and you have a big selection to choose from on the menu.This isnt far off from princess street,so great after some shopping.The staff were kind and approachable.

all i can say is your always standing for ages its packed tables no cleared at all . will clear if your standing for 5 mins at the bloodie table . would not recamend if you have children !!!

Had problems with this mcdonalds before, one was when my strawberry milkshake was not made properly and it was very strong, so I took it back. They tried to say it was fine when it clearly wasnt but took it back anyway. Then next time me and a couple of friends went to get a mccdonalds and my friend ordered a chicken burger. It was rock solid, clearly had been from the day before or just not cooked correctly, however she never ate it and wasted about £4 on nothing. To be honest though, most of the time the food is nice and enjoyable and would recomend going 3/5