McDonald's

I don't get to write positive reviews for fast food very often, but this McDonald's location was amazing. We're on a long road trip with a toddler, and the service from the moment we walked in was professional and compassionate, our food was out incredibly quickly, and the restaurant was was in tip-top clean shape. Thank you Lacy for your exceptional customer service and kindness!

Went to this location 3 times over my weekend. 1st time I drive thru. Go to the first window to pay and nobody is there. I am patiently waiting to pay my bill. Nobody shows up until there is no car and the second window. So I pull up they proceed to hand me food and I give them my card. An employee goes of have you not paid I say no. Nobody was at the window. Then a manager comes over and very rudely tells me that you have to pay at the 1st window, I’m 31 years old, fat and addicted to this slop you call food sweetheart I know how a drive thru works. 2nd trip Order my food tell me to go to the second window to pay. This is just a call back to the manager who told me that you always pay at the first window. 3rd trip. I’m gearing up to leave Helena and say gosh I’d really love a bagel sandwich. Gosh that sounds good. I go to McDonald’s it’s getting busy. Mind you they have 2 drive thrus but only one lane is open for some reason. So a line is literally going into a weird one way road that for some reason the town thinks is the greatest thing ever invented. I order my food bagel sandwich meal medium coffee and 2 sausage McMuffins. I pay at the first window things go great. Get to the pick up window. Get handed a small coffee which is no problem mistakes happen I’m not worried no reason to complain about that. A few moments later same kid pops out and gives me a bag only has 2 items I can see from the wrapper it’s got the monopoly pieces on it. And a hash brown I assume it’s the bagel I have oh so been waiting for days one might say. I assume that my McMuffins are coming even though it’s odd that they weren’t in the same bag. The kid who handed me the bag is inside awkwardly and anxiously looking at me. 3 minutes go buy a manager I presume opens the window and says are we still waiting on something sir. I say yes 2 sausage McMuffins. He says great he rushes back a minute or so later I get the 2 other sausage McMuffins. I eat them first they are fine I can tell it was rushed no melted cheese or anything I’m not mad because I’m waiting for the bagel sandwich. …… I see the monopoly piece I peel it off I’m not a winner. I’m not even mad because I know I’m about to win the ultimate prize of a bagel sandwich. That I have long awaited years for its return. Since I loved it so much from my childhood. I open the wrapper and what is it!!!? In the bagel wrapper!? A sausage and cheese McMuffin. Not even melted cheese. I don’t write reviews often but people need to be warned about this place. If you are in Helena go ANYWHERE else but here.

Service lacking for every transaction if you order food due to the fact they want to keep drive thru times down. Instructed to pull in to “yellow “ 1/24/26 at 4pm. Get home and have the wrong order. Call them and they will not correct the order . So I’m out $12.

Order quarter pounder, no cheese, no pickle, and lettuce, tomato and mayo. When I get home, quarter pounder with cheese, no ketchup and Xtra pickle, no lettuce, no tomato, no mayo . I even paid extra for that. Nice frickin job night crew at Prospect Ave location 11/22/25 at 8:07 pm. I would refer to my receipt, but of course the self checkout kiosk is out of paper.

Went thru drive thru… they lost my order. Was told to go wait in “green spot” then waited 30 min to get my food. Then missed part of my order. Bad bad bad experience so not recommend

Was having lunch with my granddaughter when a young man with two dogs entered the restaurant. Weren’t service animals. Employee from behind the counter came out and asked to pet the dogs. After petting the dogs she returned behind the counter and started serving food again without washing her hands. Only service animals should be allowed in the store.

Rude service, took forever, missing items, ridiculous prices. McDonald's has become one of the worst fast food places to do business with

They always forget sauces so hope you like your nuggies dry 😂 also ingredients look likely are thrown in a box then shaken up then tossed in the back of a pickup for a time trial for the fastest time around the block then served to you.. 2/10 don’t recommend

Done with corporate food joints & their cradle to grave minimum wage program for their overworked employees who can't properly fill the orders. Deleted the McDonalds app & done with them. Going to buy my food from a cook rather than a shareholder.

If I can give this restaurant less than what I'm giving it, then I would the district manager promised me a refund and he would send it to me in the mail. I didn't get crap then he said he was resend. An still not crap so basically what it comes down to it is I paid over $17 to get food poisoning And for the district manager to feed me BS and the sad thing about it is I used to work for the company pathetic pathetic is the only way to describe the way that McDonald's treated me when I got food poisoning

They always seem to be confused, I placed an order and parked in a spot. Noticed no one was coming out and watched people try to go inside were met with a locked door. Finally a young girl came out and told us that a sink over flowed and they were closed?!? I told her I had a mobile order and she said she would "go check on it". She came back and seem to be confused with door dash and mobile orders. After clarifying that I had placed a mobile order she said they can't give us drinks cause their equipment is down from the water. I watched 3 different employees go fill and drink from the soda machine so I'm not sure why we couldn't get drinks. They finally noticed me watching them and they made them move to back with their drinks. When I asked about being charged for the drinks she said I need to call and she can't help me.

Their service was terrible and their bun tasted like bread. The patty was also brown. Also they put cheese on my fucking cheeseburger.

I want to start this off by saying I understand how awful working in customer service is, but it is ridiculous that I pay these overinflated prices and still can not receive my entire order if your looking for a fast and COMPLETE order Wendy's is 100% the better choice and way cheaper for more food.

Nice McDonalds close to the highway. Food accuracy is always pretty good. Seems to be clean. We always place orders through the app and have it brought to the car. They do seem to be fast at getting food prepared and out to the car. Probably the closest fast food to the highway if driving through Helena and need a quick stop.

We've always had accurate hot tasty food delivered right to our vehicle using the App. Today I went through the drive up and as I pulled away I noticed that I was missing a hash brown. I pulled into a spot and took my bag and receipt in to the store. I was greeted happily and when I explained what happened I was issued an apology. The manager (not sure) walked over to get my hash brown and as he was walking he said "please watch the hash browns at the drive up". I was then handed my hash brown and given a smile and a thank you. I would definitely recommend them!

The pictures says it all! This sandwich was inedible. Please, take some pride in your work. I know you're above working at McDonald's, but you're not when you do stuff like this. Prove you're better by being better than this. The drive thru service was fine, but inside the staff was all teenagers, two of which came off as quite bothered that I'd ask them for a condiment. I told my wife to remind me never to eat at McDonald's again. The food and experience just isn't worth it anymore.

At this McDonalds on a Saturday earlier this month, there was a young male employee that used the term "Prairie Nigger" and said other names, to call over a female employee who was obviously not okay being called them. First off, this is not okay. Second, something should be done and the fact that another employee was standing by laughing, is absurd and completely demeaning. I really hope something is done to help all the employees here know, racist remarks as this, is completely wrong because it's obvious they don't already. . .

This has to be the worst McDonald's ever, ordered our food and told to wait in parking spot #1, but when she came out gave to someone else. The people there have no concept of customer service. Used to love going to McDonald's, but no longer loving it anymore.

I will NEVER be back here!! I sat for 15 minutes waiting on my food (#1 and Apple pie) after going through the drive through. There were 6 cars that got served before me. I finally go in and I get shrug and here's an extra Apple pie. Screw you!! Had I wanted to get out of my car to go get my food, I wouldn't have gone through the drive through. WORST SERVICE EVER!!!

Inreally like their chicken nuggets. They have a wide of foods for decent prices and they have lots of buildings so you don't have to drive forever to get there! They have nice seats and booths and ice cream and it's DELICIOUS!

Amazing Customer Service! We stopped in for a quick bite today and received hands down the best customer service from any fast food restaurant! The food was fresh, the staff were friendly, and they now bring food to the tables!! I was blown away at the service we received, thank you for the great service!

Great restaurant fast, friendly service and it was in the busiest part of the day. The entire staff seems friendly and helpful and ready to serve. friendly and helpful and kind to one another.

My big Mac was sloppy af, and I ordered a large Frie that was half way full when I received it. Service was mediocre.

The large sprite that I ordered was mesmerizing and make me tinkle in the pants

Man this place is the bomb. Their chicken could be from anything and i would still eat it. This place is unspeakably horrid

Since remodel service had gone downhill. Wrong orders. Wait 10 min just for a cup of coffee

Absolute shit. Doesn't have snack wraps. Won't take two superset orders, and couldn't manage to tell us that until after we ordered and went through the drive through

Went to mcdonalds tonight. Made the mistake of going to the one on prospect ave during night hours. The parking lot was empty so I could have went inside. The entry to the building smells heavily of urine though so I try to avoid it. So as usual I went through the drive through. After waiting 13 minutes in the drive through line (there were only 3 cars) I get to the second window where I see some people in the front talking. After another 4 minutes somebody comes up to the window and says. " Hey man, we just dropped your chicken nuggets. So if you can go wait in the parking lot for a few minutes we will have them right out to you." I ordered a cheeseburger for me and some nuggets for the dogs. So I never ended up getting my food, because it took well over 20 minutes and I had places I had to be in order to pick up a friend from work. Mcdonalds night staff strikes again!

Breakfast - husband and I stopped on our way to Missoula. He loves the Egg McMuffins, so we decided to treat ourselves to a quick breakfast. Ordering was quick, food came fairly quickly - we spent almost $10 on our breakfast. My biscuit was hard and it fell apart while trying to eat my breakfast sandwich. Then I went up to the counter to ask for a cup so that I could get some water to take medication and was told that it would be $.15! For a cup to get water? No thanks. Does a huge Corporation like McDonald's really need to charge their customers fifteen cents for a cup? After we spent almost $10 on a bad breakfast? No thank you. That really left us with a negative feeling about this McDonald's, and we'll probably take our business elsewhere now. Hope it was worth that 15 cent cup, McDonald's.

One of the last remaining hamburger joints in America where you can get a burger and fries for a nickel. This is truly a gem of Helena. You MUST stop here if you're passing through our quaint little town.

Not going back here. Ordered a yogurt without the fruit. Got 1/2 of a container at full price!! Cheap! Cheap! Cheap! They said it's because the parfait has fruit in it, however, there's a fruit layer with more yogurt on top. Go to Montana Ave if you want a fair deal. They give a full cup of yogurt.

Giving 1 star SOLELY because I have to... Of all the McDonald's I have eaten at, this was BY FAR the absolute worst. The cashier must have been new and ALONE, on a Friday(!!) since she had no clue what she was doing. My order 'got lost' and while we waited, the rest of my party's food got cold. Once I received my order, the food was cool and tasted old. The staff was NOT helpful nor apologetic. Even if this was the last place open, I would strongly suggest PASSING IT BY!

it is ok one time tho they did my order so worry and there fries are always good sometimes salty but it is ok there sweet tea is so good I love it THEY SOMETIMES DO THERE JOBS RIGHT I still go a lot so you shold go if you want

Lindsey was very nice. May 29 am. The guy David who walks around wiping off tables telling everyone he does it to keep germs away but uses the same dirty rag is a joke. He is so polite to everyone, can I refill your coffee he says to some, but to me, very different. I am a customer still. He was standing there when I was wiping the crumbs out the table, never asked me if I'd like my coffee refilled, I did it my self, thanks Lindsey. David is just annoying and thinks every person sitting down to eat wants him standing over them. Now I think about it he did me a favor. David change that dirty rag your totting.